ED Magedson – Founder
kemgas I am a new kemgas customer and already my tank is locked and and I have no hot water. fort bragg California
I am a new Kemgas customer and already my propane tank is locked and I now have no hot water. I am a single mom with a son and struggling here because it is winter and work slows down this time of year. I had an adequate amount of propane still left in my tank and hadnt heard from kemgas several months from the time I had called them to tell them I was a new residence. one morning a kemgas truck pulled in my driveway and when I went out i asked him what he was doing.
He said he was putting gas in the tank and I said I hadnt called anyone and had not yet recieved anything from kemgas. I moved in in july and this was January. I told him I was a new resident here and he said oh I thought someone else was living here. Then he proceeded to say Oh well I already filled it... I called the office to see what was going on and they told me it was going to be $177.00 for the fill. How can they do this when I hadnt needed gas for several more months.
In several more months I would be back on my feet and able to pay to have my tank filled when I needed it!!!! they said they would send me a bill. two weeks or more went by and no bill. they said they had been mailing it to the wrong address. then I receive a bill for $289.00. $68.00 for sales tax. Another charge for sales tax $43.97 and delivery charge $177.09. I talked to someone there and explained my situation. she was nice and said we could work out a payment plan. then a man called me and I explained my situation.
I said I had talked to a woman there and she had said a payment plan would be okay. He was nasty and said Im the one in charge here and Im the one who says if a payment plan is okay and its not. pay or have the tank locked. he gave me 3 or 4 days and then came and locked it. Should I have told them to come and get the gas they put in it and let me use what I had? then I wouldnt be in this boat. he told me we are going to charge you $125.00 to lock it. so Kemgas is going to get a whopping $414.00 dollars from me because one of there workers made a mistake. I call that a rip off.
This report was posted on Ripoff Report on 02/06/2014 04:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/kemgas/fort-bragg-California/kemgas-I-am-a-new-kemgas-customer-and-already-my-tank-is-locked-and-and-I-have-no-hot-wat-1121561. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.