- Report: #1121561
Report - Rebuttal - Arbitrate
Complaint Review: kemgas
kemgas I am a new kemgas customer and already my tank is locked and and I have no hot water. fort bragg California
*Consumer Comment: Your choices (but may not favor you at all)
*Author of original report: I do pay my bills
*Consumer Comment: I am confused
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I am a new Kemgas customer and already my propane tank is locked and I now have no hot water. I am a single mom with a son and struggling here because it is winter and work slows down this time of year. I had an adequate amount of propane still left in my tank and hadnt heard from kemgas several months from the time I had called them to tell them I was a new residence. one morning a kemgas truck pulled in my driveway and when I went out i asked him what he was doing.
He said he was putting gas in the tank and I said I hadnt called anyone and had not yet recieved anything from kemgas. I moved in in july and this was January. I told him I was a new resident here and he said oh I thought someone else was living here. Then he proceeded to say Oh well I already filled it... I called the office to see what was going on and they told me it was going to be $177.00 for the fill. How can they do this when I hadnt needed gas for several more months.
In several more months I would be back on my feet and able to pay to have my tank filled when I needed it!!!! they said they would send me a bill. two weeks or more went by and no bill. they said they had been mailing it to the wrong address. then I receive a bill for $289.00. $68.00 for sales tax. Another charge for sales tax $43.97 and delivery charge $177.09. I talked to someone there and explained my situation. she was nice and said we could work out a payment plan. then a man called me and I explained my situation.
I said I had talked to a woman there and she had said a payment plan would be okay. He was nasty and said Im the one in charge here and Im the one who says if a payment plan is okay and its not. pay or have the tank locked. he gave me 3 or 4 days and then came and locked it. Should I have told them to come and get the gas they put in it and let me use what I had? then I wouldnt be in this boat. he told me we are going to charge you $125.00 to lock it. so Kemgas is going to get a whopping $414.00 dollars from me because one of there workers made a mistake. I call that a rip off.
This report was posted on Ripoff Report on 02/06/2014 04:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/kemgas/fort-bragg-California/kemgas-I-am-a-new-kemgas-customer-and-already-my-tank-is-locked-and-and-I-have-no-hot-wat-1121561. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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