Keystone RV Company Camper Goshen, Indiana

Why dont you tell me why the d**n slide out on our 2015 has been in the shop longer then i have been able to use it?? A tech even said it is a manufacure defect and you piss poor company refuses to achknowledge it !! Your cable system slide out is a joke at best!! It is a preexsisting condition and it will never ever be able to truly be fix because the slid out is cut wrong you have been told this by countless techs and you dont give a d**n !!

Who are you, what is your comment

 bubby r u cloning me????

 How there you blaiming the Owner for not maintaining his unit, when Keystone in reallity put's out rigs that have defects, right from the factory. My definition is Lemon!  I invite you to look on all the websites for keystone customer complains, many costumer are not happy with there rigs, because of to many repairs!!!

 Keystone  Customerservice has the worst reputation, so stop critizing, do your job and help those customers.   Your one year warranty is a joke. If Keystone would produce a decent trailer,all complains would be annessesary and you would be out of a job, because Keystone could stand behind its products .

Buyer beware,dont buy anything Keystone,poor quallity or  no quallity control ! The Rv industry slipped through the cracks  of the lemon law. Call your legislators and demand answers why.  This is excactly why, there is abuse and you are at the mercy of the Rv manufacturers  costomer service. Consumers spent thousends of dollars on new RV's and expect the same  service as buying a new automobile. Wrong... 

If you are buying a new Rv during the warranty period and you need repairs, your rig is not fixed on the spot,no. Your rig can sit for month's in the repairshop out of use. Why?

  Anlike with new automobiles, the Rv costumer service has to approve the repairs, or the repair shop will not get reimbused for labor and parts. Sometimes, even picture are demanded from customer service, to make sure the claim is valid.

 This is the reason, why your rig will sits in repairs for month at the time. Should you have many problems which is not unusul and you need more repairs, you could run out  of a one year warranty  really fast.

 Eventhough, the defect was a problem that you did not cause and came right from the factory, repairs in most cases, are now denied . You are now at the mercy of the manufacturer customer service agent waiting,aproved or not. You could now  be  responsible for thousend of dollars in repairs, depending on the problem with no fauld of your own.
 
Try suing with no laws on your side to protect you as consumer.

 The rebutts are sweet and soothing to the mouth.

Boy were they ever gentle in their refusal of warranty coverage.

What they could have said:

• Water leaks from sealant issues at windows and roof seams is 90 days from date of sale as detailed in the owners manual. All roof seams are to be checked and maintained by the owner every 90 days as detailed in the owners manual.


• Plumbing leaks from plumbing are covered by the 1 year limited warranty for 1 year from date of purchase


• Water making the sub floor and floor structure wet will be from leaks above the sub floor, in other words inside the cabinets, windows seals and sealant or roof sealants. The sealed under belly will not be required to be opened or removed to find the leak in the described case. 70% of similar cases are traced to a dripping city water connection or adjacent plumbing.


• Leaks inside the belly that have caused the damage described will also have signs such as underbelly areas that hang lower than the rest, feel heavy with water when pushed up, and drips or streams of water running out of them.

If the trailer had been properly maintained and checked this would not have happened. Warranty has expired, And if any trouble had been reported with this type of thing during the warranty period you would have found a more sympathetic ear.