I sent this e-mail to the company about my parents camper. My parents bought a Sprinter camper in 2009 brand new from a dealer. The dealer they bought it from is now out of business. I had taken several pictures of a problem they have going on with it.
There is a water leak somewhere and the water is causing damage to the floors and making the floors weak and destroying where the couch sits in the pull out. The cabinet between the bedroom and the kitchen is getting stained and weak.
My Dad is 71 years old and he bought this camper to put on a permanent site so they could spend their retirement there in the summers.
He expected this camper to last the rest of his life and 3 years after buying it the floors are rotting out and getting weak where he is going to have to possibly pull them out and replace them. He tried to find the leak but everything is sealed under the camper due to them having the thermal package on it. [continued below]....
What can we do to get this looked at to see if this was a factory defect for them? Im concerned for my parent that they are going to fall through the floor. This is the response I got from the company.
Thank you for providing the photos of your parents Sprinter. We checked the unit file and did not see any previous notations during the 4 years of ownership regarding any leaks or leak repairs. Keystone provides each owner with a One Year factory warranty.
Occasionally a problem will present itself in one of our units. Knowing the reality of this, Keystone provides each customer with a One Year Limited Warranty. The factory warranty expired on July 25,2009.
Considering the above mentioned facts and the time your unit has been in service, we regret to inform you that Keystone will be unable to participate in the repair requested. We do
continue to stand ready to assist you with answering technical questions and locating dealers and/or repair centers should the need arise.
RVIA Certified Technician
Keystone Customer Relations
I thought this was terrible they would not even look at it to see if it was a factory defect.