- Report: #521306
Report - Rebuttal - Arbitrate
Complaint Review: Kia Car Pros
Kia Car Pros7230 S South Tacoma Way Tacoma, Washington United States of America
Kia Car Pros Car Pros Kia Bought a used SUV that needs approximately $4,000 in repairs just by driving off of the lot Tacoma, Washington
*Consumer Comment: Unfortunatly..a verbal "guarantee" means nothing in most cases...
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Car Pros salesman Aaron and salesmanger Mike gauranteed that there was nothing wrong with the used 2003 SUV that I was about to purchase and ensured me that I could take the truck to a mechanic and if I was not satisfied I could return the truck. So I bought the SUV. Come to find out there are some serious issues with the SUV's rear air bag suspension and shocks.. I tried taking the SUV back and the sales peoples laughed at me. I was so mad that I contacted the owner Ken Phillips who didn't want to waste his time that he pushed me off to Brad who turned around and pushed me off to Bob in the service department. Car Pros had made 3 attempts to repair the issues however Bob admittted that since they don't work on anything but Kia's that they have repaired the SUV to the best of their ability after they made the decision to reroute the brake lines and put on used shocks. The SUV bounces down the road so much that it will make any rider sick to their stomach and when you go over a bump you hear and feel metal rubbing against metal. When addressed with Bob in Service all he had to say was they tried their best and that they do not want to see or hear from me again because I asked them to look at the SUV again or take it to a dealer that knows what is wrong. I have taken this SUV to a few dealerships that have quoted it will take about $4,000-$5,000 to repair the SUV. I highly suggest to not purchase any vehicles from this dealership unless you plan on putting thousands of dollars into repairs as soon as you drive it off the lot.
This report was posted on Ripoff Report on 11/08/2009 06:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kia-Car-Pros/Tacoma-Washington-/Kia-Car-Pros-Car-Pros-Kia-Bought-a-used-SUV-that-needs-approximately-4000-in-repairs-jus-521306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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