Report: #1317842
Complaint Review: Kia motors - Nationwide
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Kia motors Nightmare California Nationwide
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I need your help I am so stressed I want to cry on my way to ft lauderdale on Friday evening we were driving our 2012 Kia sorrento and in the middle of alligator alley the car went from 80 to 10 miles in seconds and would not accelerate sounded like a spaceship was taking off and nothing lid on my dashboard thank god no other vehicles were around my children and husband were in the car we could have lost our lives my husband struggled on his own in the dark and managed to get the car out Off the road to safety alligator alley is very dangerous road the engine completely went we were stranded there till 12:30 am in the morning in middle of no where with my daughter whom suffers from
dysfunctional bleeding and barely any phone signal it was a nightmare and one of the scariest things we have gone thru we have had this car for 3 1/2 years purchased new from Fucillo Kia this happened around 8:15pm we called and had to get the car towed thru our car insurance and arrange an over night storage kia did not have a security guard or key drop off we had it towed had to get a hotel and arrange a ride back home 2 1/2 hours away car was towed to the nearest Kia that was in sunrise because towing would have been over $600 to get it back home we were told the next morning a new engine was needed they have had us back and forth I have spoken to every manager available from store to Corporation
in California and finally after 3 days they requested all of our maintain receipts and pictures of the motor hours later we get a phone call letting us know our records and engine are in maculate condition and a new engine would be ordered under the warranty and they would try to get us a loner because it would take a couple weeks then a few hours later the service manager called to inform us that due to a massive engine failure on 2012 sorrento the engine is discontinued and no longer available and I would have to wait a minimum of 3 weeks for them to special order the parts because they would have to be fabricated once received they would reconstruct the engine at the dealer utilizing the lower half of our
current engine so this will take some time no idea of length of time why hasn't Kia contacted the consumers and mad them aware of this issue and no loner or rental would be given to us Kia only covers a loner for 3 days this seems unbelievable even so I don't feel comfortable on the road with this car when there's pages of people in this same predicament getting into serious accidents and class action law suites even tried going to Fucillo and they cleaned there hands stated it is all corporates issue from this point forward they have nothing to do with the warranty I feel like we are being given a run around and no support on my last conversation with the corporate office I was told I needed to wait 3
days for a supervisor to call or do what I need to do but mine while I still need to work which I have not been able to give 100% of my time this week as I have had to be on the phone with this issue also my daughter has appointments she requires continuous medical treatments due to her bleeding condition I am asking for help at this point just for Kia to make it right and put us in a reliable car that I don't have to worry about engine failure or that our lives are at risk but I don't want to get in to another car owing an arm and a leg for this car give us a credit and we will start the payments on that car other than how we were left we don't even have family here that can give us a ride it's a struggle to make it to work please help at this point feel I have been left with no other choice then to seek legal action
Thank you
This report was posted on Ripoff Report on 07/19/2016 07:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kia-motors/nationwide/kia-motors-nightmare-california-nationwide-1317842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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