- Report: #1076077
Report - Rebuttal - Arbitrate
Complaint Review: Kiely Ball
Kiely Ball8870 S. Maryland Parkway #115 Las Vegas, Nevada USA
Kiely Ball AAA Hearing Aid Clinic Will not refund our money Las Vegas Nevada
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My mother went to AAA Hearing Aid Clinic on 4/29/13 to purchase two hearing aids. She gave a deposit of $2000 at that time.
The hearing aids were ready for her to pick up on 5/13/13 and at that time, she paid the balance due of $2324. She took them home, wore them for about 3 hours and then took them off for the evening. That evening she fell sick and was rushed to the hospital by ambulance. She unexpectedly passed away the next morning on 5/14/13.
We called the hearing aid center to see if we could return the hearing aids. We were met with sympathy for our loss and were told to bring them back for a full refund.
We brought the hearing aids back on 5/20/2013 and again were told we would get a full refund, but it may take up to 30 days.
Mr. Kiely Ball contacted us, identified himself as president of the company and assured us he was doing everything in his power to get our refund. He asked that we give him some time.
On 6/26/13, we still had not received a refund and contacted our bank to dispute the charges of $4324, since they were put on a debit card.
When Mr. Ball was contacted by the bank, he called and was very abusive and threatening. He commented that since we had "gone over his head", we will never get our refund!
He wrote to the bank and included some guidelines supposedly put out by the Hearing Aid Dispensers Bureau and the Food and Drug Administration stating the dispenser is not required to provide a refund if the hearing aids are returned after the death of the buyer.
The bank seems satisfied with his response, however, we are not! I am pursuing this with the Nevada Hearing Aid Board and the State's attorney.
We have found out that there are other accusations against him and his license currently is on probation.
This man is morally corrupt! He is not only keeping money from a deceased person, but he has the hearing aids in his possession. How does a merchant take back a product, keep it and not refund the buyer's money?
This money was to help pay the expenses of my mother's funeral.
Las Vegas, Nevada
This report was posted on Ripoff Report on 08/15/2013 10:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kiely-Ball/Las-Vegas-Nevada-8913/Kiely-Ball-AAA-Hearing-Aid-Clinic-Will-not-refund-our-money-Las-Vegas-Nevada-1076077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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