- Report: #1166842
Report - Rebuttal - Arbitrate
Complaint Review: Kill3rCombo
Kill3rCombo9060 Irvine Center Dr # 150 Irvine, California USA
Kill3rCombo KoG games incorporated. NA office Unjustified Account Termination Without Appeal Irvine California
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A victim of Kill3r Combo.
Time devoted to service: 233 hours
Money invested: $300+
Summary: Kill3rCombo is a company mismanaged to the point where, even after investing hundreds of dollars into supporting them, you are treated as a second class citizen. They treat all their customers with contempt, have never heard of the notion of consumer rights, nor care for the people who keep them functioning. Below you will find just ONE of the hundreds of cases littered through their disgusting account management forum, which is where, one by one, their customers go to die. Their pleas ignored, disregarded completely by the company they attempted to engage with.
On Friday July 25th (2014), I attempted to sign into my account at 13:18. I was greeted with a pop-up box saying "Your account has been permanently banned. Please contact customer support." The link below, details the exchange between Kill3r Combo's customer support and myself.
This set the tone for all my dealings with a company I once thought, was worth investing in to support their continuation. I now, thoroughly regret every interaction I ever had with them.
The accusation levelled against me (as shown in the link) was that my IP address was used to access a victim’s account. I promptly explained to them that a shared IP address was not sufficient evidence to warrant a permanent ban without appeal and requested to be able to contact someone with the authority to help. Every single time, my request was ignored and I was told to make a new account.
To put this into a real life context, it is your bank seizing your assets (because I don't get back what I invested into the game), locking your account and THEN telling you, that if you want to challenge it, you must open a new bank account with them.
Throughout this procedure, they have been abysmal both as a company and as customer support. The most serious matter you can encounter (withdrawal of service) is unresolvable by customer support, and any attempt to challenge that fact is met with top-down fascism of "We can do whatever we want. We don’t need evidence. We own everything you paid for.” That, justly sums up what you can expect from Kill3rCombo. Never admitting fault, never listening to reason, never making ANY effort to accommodate you.
I wish this was all that could be said, simply at the sheer absence of customer support, I should have known better. However, I pursued this issue through the forums as well. As linked below.
This thread became one of the most viewed on the entire website, with almost 100 people replying to it, 90% of them supporting me and wishing they could help. Still, the company made no effort to contact me or resolve the matter.
I sent the thread to the Game Masters, the people who are supposed to be able to help with account bans, just to constantly be told that their inboxes were over capacity and that my message was rejected.
Finally, I made my last effort. I can honestly hold my hands up and say, I went above and beyond anything that can be expected of a consumer when I attempted to bring the matter to the attention of the Operations Manager of the company, telling him I did not want to have to write reviews that would harm the company because of their appalling support and procedures (see link below). I offered them free consultancy as a former forensic I.T. systems assistant, to improve their investigation procedures, and to review the amount of evidence required to completely ban account. I received no reply.
Please, avoid this company at all costs. Your account and efforts are not secure. You are at a constant threat of their flawed investigation methods. Playing without breaking the rules for 233 hours, I can attest that you can lose everything at their whim. You cannot discuss it, you cannot fight it, and you cannot do anything. Simply because, they do not want you to. They will completely ignore and disregard you as if you were the ugliest part of their operation, just because you have standards of what you expect.
Kill3rCombo, is what Ripoff Report was made for. They are EVERYTHING wrong, with corporation to customer relations in America and the UK.
This report was posted on Ripoff Report on 08/02/2014 02:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kill3rCombo/Irvine-California-92618-4645/Kill3rCombo-KoG-games-incorporated-NA-office-Unjustified-Account-Termination-Without-App-1166842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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