• Report: #632213

Complaint Review: Killer motorsports.com

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  • Submitted: Tue, August 17, 2010
  • Updated: Wed, November 02, 2011

  • Reported By: Vy Mai — Lawrence Massachusetts United States of America
Killer motorsports.com
Internet, Texas United States of America

Killer motorsports.com SCAM!!!!! Internet, Texas

*REBUTTAL Owner of company: Killer Motorsports does everything we can to help our customers.

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I just purchased a moped from http://www.killermotosports.com/. The moped was delivered oil spilled all over the box and the moped. Ofcourse, I refused to accept the moped. The company decide to charge me 20% of the cost called restocking fee. I ask to talk to the manager but the manager is "never" there.  Please DO NOT buy anything from this website because it seems to me to be a SCAM!!!!

This report was posted on Ripoff Report on 08/17/2010 09:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Killer-motorsportscom/Internet-Texas-/Killer-motorsportscom-SCAM-Internet-Texas-632213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Killer Motorsports does everything we can to help our customers.

AUTHOR: Motorsports - (United States of America)

Our goal is to make sure all of the new customers we serve every day return to us for their future needs. We are always disappointed when something happens that causes us to fall short of achieving our goal.  Nathan Carlson - KMS  

As a representative of Killer Motorsports LLC I would like to say we are sorry you didnt have a better experience.  We take every precaution we can to make sure that this doesnt happen. As you can see, these pictures only show oil but nothing more.  A shipping company only reimburses us for the damages caused. We send out an email stating do not refuse shipment, we have them in our terms and policies and on the sales check out page.  

Without physically inspecting your product, you do not know what the extent of the damages are.  This is a perfect example. These pictures only show oil on the box and nothing more. What is the cause of the oil? Is it a hose? Is it a cap? Is a crack?  We ask the customer accept the shipment document damage.  Find out what the issue is. If the issue is repairable we will have another unit on its way ASAP. 

Without inspecting the unit you do not know what the issue is.  This oil could have linked onto this unit from another unit being shipped with it. Who knows without looking?   

If there is a simple hose break or a cap that holds the oil we can ship a cap or hose for $10.  By refusing the shipment we will have to pay over $400 to ship and reship an entire new unit these cost be higher or lower.  When we receive the unit back we can only file a shipping claim for the amount of damage that was caused.  A $10 dollar hose or case cover or oil cap that we could have shipped out the day and avoided all of the extra costs and issues refusing the shipment caused.

Upon receiving the merchandise the customer contacted us and was informed that she was in breach of the terms and conditions she had agreed to. This customer refused to follow the terms and conditions and we acted on our policies for return/refused items during shipping.  We refunded the amount of the purchase minus the shipping costs and our 20% restocking fee. 

When a customer feels the need to share their experience with rip-off report we will continue to be completely transparent about the information that we have documented regarding their complaint.  Our goal of solving problems for our customers remains the same.  

Below is a copy of the underlying conditions applying to this situation.

Lost orShipping Damages

We pack everything and test it before it leaves our warehouse. We do this so if you get a crate and it is damaged, then the fault lies with the shipping company. If you get a product from us, then you have to let us know about the damage within 2 days of receiving it.

Products may not be refused for delivery under any circumstance or you, the buyer, will be responsible for shipping to and from our warehouse as well as return fees and an additional 20% restocking fee. Sometimes a unit will receive cosmetic damage while in transit from the shipping company, 99% of the time it is just a piece of plastic here or there and we will file a claim with the shipping company and send your new parts out asap. Once the product has been assembled, fueled, used in any way, it WILL NOT be allowed for return for ANY reason. If a claim is not filed within the first 48 hours, I, the customer,
understand Killer Motorsports does not have to accept the claim and it will be the customers responsibility to file a claim with the shipping company at that point for reimbursement of damages. If the claim is filed in the first 48 hours, Killer Motorsports will file the claim with the shipping company and send any damaged parts needed. If the customer orders a part and the part shows it left Killer Motorsports warehouse, the customer releases Killer Motorsports from any and all liability and/or association if the part is lost during shipping transit. If the part is lost in transit the customer needs to file a claim with the shipping company.

Returns/Refunds/Cancellations

Returns are simple. If you want to return a vehicle or part, it must still be in the crate/box, in new condition, and be returned within 48 hours of delivery. The customer must pay the freight back, original shipping is not refunded, and we charge a 20% restocking fee. We also send this automated email to every customer that orders from us. IMPORTANT NOTICE When you receive your shipment!!!

Please open and inspect your shipment immediately upon arrival. Verify that all parts are received and in undamaged condition. If you notice damage make sure the driver signs product delivered with damage.  DO NOT RETURN UNIT. Check the container thoroughly to avoid throwing away parts that may be wrapped in packing materials. We must be notified within 48 hours of delivery of damage and missing parts! DO NOT assemble your product until you have verified that the enclosed products are correct and complete.  If any parts are missing or damaged in shipping please fill out Warranty Claim form on KMS.

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