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Report: #1324515

Complaint Review: Kimberly Orange Lay - Lebanon Kentucky

  • Submitted:
  • Updated:
  • Reported By: Audra — Enola Pennsylvania USA
  • Author Confirmed What's this?
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  • Kimberly Orange Lay unknown Lebanon, Kentucky USA

Kimberly Orange Lay deposit not refunded, blocked from further communication, no puppy Lebanon Kentucky

*Consumer Comment: This is Not Correct

*REBUTTAL Owner of company: Carol Ughetto

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 Buyer beware! This is a very unethical, non-professional individual. I sent her a $500.00 deposit for a puppy. I was told on initial contact, that she only had a small male yorkie. I had started I was interested in a female, and she stated just this little male available and sent a picture. Told she spent thousands of dollars for him, to use as students service, but discovered he had an over bite and that since she is an outstanding breeder, she just couldn't use him for breeding. She was asking $3,000 for this puppy. I asked her if she would consider reducing fee since there was an issue, she said no she would lose too much money. As conversation continued, there was now available a female puppy, exactly as I had specified I was interested in, that would be available in just two weeks. Several times I asked for name of closest airport, stating I would fly down , come to home and then purchase the puppy. She said, I will just meet you at the airport. Then it was I have a lap Nanny service, who will fly or drive right to my front door. It would be much cheaper for me to use those services and then pay the courier $ for their service once they handed me the dog. Every time I would ask for a picture, it was an issue or she would send multiple pictures, none show dog material by any means. I would question which one was mine and it was always a round about answer, me never knowing. At this point, how many red flags does one need, I suggested she return my deposit and discontinue the conversation. She stated no one gives,a deposit back. I said, I have signed nothing, it was never verbally discussed, nothing mentioned about a non-refundable deposit. At that point, she said she was going to block me from Facebook and there would be no further discussion. I now have read where she has sold very ill puppies and is not a home Yorkshire breeder, but has various breeds. I intend to pursue this, not because of just loosing my deposit, but to put unethical people like her, out of business. Hopefully, you will read this before getting involved with her. So many people are standing behind me with this, reputable breeders, Yorkshire Dog club, etc. This has to stop!!! Those poor animals under her care.

This report was posted on Ripoff Report on 08/25/2016 06:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/kimberly-orange-lay/lebanon-kentucky-40033/kimberly-orange-lay-deposit-not-refunded-blocked-from-further-communication-no-puppy-le-1324515. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

This is Not Correct

AUTHOR: Khloe - (USA)

POSTED: Thursday, September 01, 2016

 I purchased a dog a year ago from Kimberly Lay. Prior to purchasing my dog I was in contact with her for MONTHS as I was trying to educate myself further on the breed. I bought my dream boat feom Kim. She was a beautiful blonde baby girl who was my WORLD!! Kim worked with me on payments. NEVER once did she badger me. She even gave me discounts because I drove down to meet her, vet visit to have her microchipped,

and she had gotten water in her ear from her bath and her ear was pink. The lady took $100 off the price just for that! She was an absolute pleasure to work with. She was always honest and forth right. She always answered as soon as she was home from work. And even after my dog was home Kim and I remained in contact. I am actually planning on purchasing another dog from Kim. Her dogs are sweet, healthy and full of love. JUST like Kim...

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#1 REBUTTAL Owner of company

Carol Ughetto

AUTHOR: Kimberly Lay - (USA)

POSTED: Thursday, September 01, 2016

 Carol Ughetto blocked me on social media. I told her in our lengthy conversation via telephone deposits are to hold the puppy. They are transferable but NOT refundable. This is general practice for any known breeder. Hence the reason it's called a DEPOSIT. All our conversations were via private message besides our lengthy telephone call. I told her many times my courier drives from Texas if she so chose ground service. I also use lap nanny's if the client does not want ground. I also welcomed her to my home if she chose that route. I have had several people in my home to pick up their puppies. There is nothing in my care that Mrs. Ughetto can speak of due to the fact she has never been to my home. Just as this report is very exaggerated?

Anyone can write whatever they want on this site. I have facts within written emails. Plus very happy past and current puppy parents. Deposits are ONLY refundable if the puppy dies before it leaves said breeder. Common practice with every breeder. Also Mrs. Ughetto has been notably blocked on the same social media by a fellow breeder she harassed for over a course of days. Carol has buyers remorse because she found a cheaper puppy and wanted her deposit back so she could use it on another puppy. Carol and I talked for a long time over a 2 day period before she placed a deposit. I did nothing wrong as a breeder. I've also used the same Vet since 2009. That is the year I started breeding. I have never had any issues with puppies leaving my care. I am a caring breeder.

I keep in contact with several of my puppy parents. People can lie and put whatever they want on the net without proof. Especially on this site. I won't let this consume my life as I know and am confident in who I am. As a person and a breeder. If Mrs. Ughetto would like to use her $500 towards a puppy in the future from me? She has my number and email. All she need do is UNBLOCK me on Facebook and act like a grown lady should in a professional manner. If she chooses to not buy from me? Then by all deductive reasoning she voluntarily forfeits her $500 deposit. I will make this report public to many of my puppy parents so they can come on this report to verify my character.

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