• Report: #427131

Complaint Review: King Schools

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  • Submitted: Sun, February 22, 2009
  • Updated: Mon, March 23, 2009

  • Reported By:Richmond Kentucky
King Schools
3840 Calle Fortunada San Diego, California U.S.A.

King Schools Cleared for Takeoff software Rip Off San Diego California

*UPDATE Employee: King Schools Response

*Author of original report: The Company has now contacted me and fixed the situation

*Author of original report: This is not a bootleg copy

*Author of original report: This is not a bootleg copy

*Consumer Comment: bootlet software

*Author of original report: Still Waiting on King schools

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I purchased the Cleared for Takeoff software Series. This consisted of 20 disks with lessons for flight school on each disk. I was able to use disk 1 to 6 but after lesson 6 the software kept telling me I had to be registered to use the software. I registered using my included registration code, also went to my flight school who confirmed I was registered in the system. I contacted King Schools directly and received a very unprofessional customer service experience. They Basically told me that it was not their job to aid customers and that I need to go to the flight school I was using and have them call tech support. I did this and was present when my flight school made the call. They received even worse service than I did. Tech support actually started screaming at them over the phone and told them that there was nothing they would do to help. They stated that it was not their problem once the software had been paid for. I paid over $500.00 for this software package and would expect better service than that for my money. John and Martha King need to get better control of their employees or just close down if they can't handle a business any better than this.

Tbar
Richmond, Kentucky
U.S.A.

This report was posted on Ripoff Report on 02/22/2009 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/King-Schools/San-Diego-California-92123/King-Schools-Cleared-for-Takeoff-software-Rip-Off-San-Diego-California-427131. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

King Schools Response

AUTHOR: Barry Knuttila - (U.S.A.)

You will want to know that King Schools takes every customer complaint extremely seriously. We have been in business since 1974 and enjoy a reputation for excellent service and support. However, this is not something we take lightly. We continue to strive for improvement and both welcome and actively solicit constructive feedback from our customers. One of the ways we do this is by sending out a monthly customer survey to all customers who received support during the previous month. This focus on improvement helps us to quickly implement new processes and procedures that lead to higher customer satisfaction.

I have spoken with this customer and immediately resolved the situation. I only wish that he had asked to speak with a manager before posting this complaint. As a result of my discussion with him, I have also implemented new support procedures to ensure this issue does not happen again. The problem was related to the training system that King Schools built for Cessna. There are over 20 individual Labs of training and a requirement of Cessna is that we restrict the software to the first 6 Labs until the customer registers at a Cessna Pilot Center. In order for this process to work properly, the Pilot Center must maintain a server that connects to the Internet and uploads the registration information so that it can be downloaded by the customer's computer to unlock the additional Labs. In this case, the particular Pilot Center where the customer was studying was not maintaining the required connection. As a result, the unlocking of Labs beyond Lab 6 was not occurring. Unfortunately, the Pilot Center was not actively working with us to resolve the problem. After becoming aware of this issue, I have changed our support policy. In the future our technical support folks will immediately work on manually unlocking the customer's product, rather than have the customer wait for the automated system to be repaired at the Pilot Center.

You can be assured that our technical support personal are always friendly, courteous and professional. Their sole aim is to ensure that our customers are able to enjoy the full value of King Schools' products and any complaint will be very quickly resolved. You have my personal guarantee on that. If there is any question about this report, or if you ever cannot rate our customer support as excellent, I can be reached at (858) 576-6265 or bknuttila@kingschools.com.

Sincerely,

Barry Knuttila
Senior Vice President of Technology
King Schools, Inc.
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#2 Author of original report

The Company has now contacted me and fixed the situation

AUTHOR: Tbar - (U.S.A.)

After King Schools received my BBB complaint they had one of their consumer relations people contact me. Barry was very professional and handled my situation as soon as I spoke with him. I was sent an Unlock disk overnight my UPS and received it Today. The software now works as promised and I am satisfied with the correction and the apology I received. Now that everything is working the software is exactly what I needed to help me in completing my Private Pilots License. Thank You Barry
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#3 Author of original report

This is not a bootleg copy

AUTHOR: Tbar - (U.S.A.)

I made the purchase from one of King Schools Authorized dealers. King Schools acknowledged that the enrollment number is valid. They are simply not willing to correct the problem. I found they are a member of the BBB in San Diego, Ca and have filed a complaint with the BBB there.
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#4 Author of original report

This is not a bootleg copy

AUTHOR: Tbar - (U.S.A.)

I made the purchase from one of King Schools Authorized dealers. King Schools acknowledged that the enrollment number is valid. They are simply not willing to correct the problem. I found they are a member of the BBB in San Diego, Ca and have filed a complaint with the BBB there.
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#5 Consumer Comment

bootlet software

AUTHOR: Mike - (U.S.A.)

this is starting to sound like they sold you bootleg ( illegal copied) software.

see if you can find who actually published the software and contact them.

as for unlocking code, seems to me they could just emal you the info.
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#6 Author of original report

Still Waiting on King schools

AUTHOR: Tbar - (U.S.A.)

My flight school talked to king schools last week. After the school talked to them the final verdict was that king school would call my flight school back and send a disk that would unlock the disks I had purchased. Well a week later king schools did not call back, the school had to call them back the next day. They said they would send the disk when the school got back in touch with them. A Week Later the disk has still not arrived. John and Martha you need to start running your company in a professional manner. If you want to get in touch with me John then call Aero-tech in Lexington Ky that is my flight school. I must Say they run a much better business than the head office.
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