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Report: #1145196

Complaint Review: Kinky Curly Yaki - Internet

  • Submitted:
  • Updated:
  • Reported By: LaLa Girl — Los Angeles California
  • Author Not Confirmed What's this?
  • Why?
  • Kinky Curly Yaki Internet USA

Kinky Curly Yaki, Avery James (Customer Service) Ordered two sets of hair, sent wrong hair and hair didn't match. No email response for 2 weeks. No refund! And they lie on customs forms! Illegal. Toronto, Canada Internet

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Ordered two 16" bundles of hair; they sent me one 16" and one 18". I sent back the 18" and they re shipped me the shorter hair-14" (which I was fine with). The shorter hair looked NOTHING like the 16" hair I already had. Two completey different textures. I emailed them, saying I need hair to match, of course...they did not respond for TWO weeks. You can only reach them by email. They didnt even respond to the photos I sent of the mismatched hair, someone named Avery James just emailed me the no refunds policy. I understand the policy, but in a situation like this, where the product doesn't match...this is UNACCEPTABLE. I have since emailed them again, and have been ignored.

They also lie on their Customs forms and write that the hair is "synthetic fibers", which is ILLEGAL. I am so angry about this terrible customer service and being taken for $250 that I am going to report them to both US and Canadian Customs authorities.

Do not buy from them.

This report was posted on Ripoff Report on 05/08/2014 06:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kinky-curly-yaki/internet/kinky-curly-yaki-avery-james-customer-service-ordered-two-sets-of-hair-sent-wrong-hai-1145196. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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