• Report: #887579

Complaint Review: Kitchen Advance

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  • Submitted: Thu, May 24, 2012
  • Updated: Thu, May 24, 2012

  • Reported By: lukemoby — Georgia United States of America
Kitchen Advance
Internet, Arizona United States of America

Kitchen Advance Gourmet Cooking Online Received Items I did not Order Internet, Arizona

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I ordered a $3.95 cookbook from gourmetcookingonline.com.  The e-mail confirmation I received from them gave no details as to what I ordered or paid, etc., but I thought nothing of it at the time.

I received, from Kitchen Advance, the cookbook, along with two items I didn't order, and was charged $24.85, and the charge appeared on my account as Kavi Kavi in California.  There was no packing slip or invoice included with my order, and there were no return instructions.  A thank you note in the package suggested I could find "details on the terms and conditions of your purchase" at kitchenadvance.com.  Absolutely nothing there!  I called the 888 number listed in the thank you note, received return instructions, but when I asked for a copy of my invoice/order, I was disconnected.

In checking my debit card to find out how much I was charged, I found the Kavi Kavi charge, called them, was disconnected twice, before I finally got to someone who confirmed they were affiliated with Gourmet Cooking Online.  I now have to return these unordered items at my expense and hope I someday get my money back.

This report was posted on Ripoff Report on 05/24/2012 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kitchen-Advance/Internet-Arizona-/Kitchen-Advance-Gourmet-Cooking-Online-Received-Items-I-did-not-Order-Internet-Arizona-887579. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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