- Report: #1087152
Report - Rebuttal - Arbitrate
Complaint Review: Kitty Wireless
Kitty WirelessSearsport, Maine USA
Kitty Wireless Incompetent Verizon Reseller Searsport Maine
*Author of original report: Two words: Bring it.
*Author of original report: Well, good for you.
*Author of original report: I certainly was ripped off.
*Author of original report: I reiterate, if you can't process a payment, get out of the business.
*Consumer Comment: Incomparable Customer Service
*Consumer Comment: A Very Satisfied Customer
*Consumer Comment: simmer down
*REBUTTAL Owner of company: Constant Daily Battle Against Possible Fraud
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I am shocked that there is not a single complaint against this company. They are basically a mom-and-pop prepaid reseller for PagePlus. But they are incompetent when it comes to processing a payment. Twice I have attempted to purchase a simple $12 plan from them. And twice my purchase was cancelled as fraudulent, even though I entered legitimate and truthful information into every required field on their convoluted website. This includes exact billing information, a required landline phone number, a digitallly e-signed form, and whatever other hoops they make you jump through just to get your financial and personal information - which may or may not result in a valid purchase.
Apparently they prefer to call a potential customer out as a fraudulent because whatever "verification" system they use can't prove your identity as the rightful cardholder.
They will lie and say they have attempted to call your house via the required landline number. They will accuse you of lying to them when you supply additional and correct information because whatever database they use is out-of-date or simply wrong. They will call you a liar when they can't verify the name on the landline, when nowhere in their policy does it say that the landline has to be registered in the same name as the intended purchaser. But they will take a work number? How often is a work number registered in the employee's name. And an internet search will not always connect a random person with their employer's phone number. So they have to call the number to verify information. Yet, my home landline wasn't called? And what? They are relying on background websites to verify information. Yeah, we all know how correct and up-tp-date that information is.
This is all because of two separate attempted purchases three weeks apart for $9 a piece. When I called Mastercard to complain about this vendor's policies, even their customer service representative laughed. When people commit fraud, they try for large purchases in a very short amount of time. Otherwise there is no point. If suspicious small charges weeks apart would easily be noticed by the rightful cardholder.
Kitty Wireless had no response when I challenged their incompetence. I invited them to file a fraud claim against me. Every piece of information I gave them was genuine and accurate. I also informed them that if as a retailer they could not properly process legitimate consumer payments, then they should get out of the business. I have absolutely no trust, patience or time for company like this. More and more people are leaving landlines behind. So asking for one as the be-all, end-all of customer authenticity is ridiculous. Especially when they can't even verify a working, legitimate landline without major issues.
Don't waste your time with Kitty Wireless. If they don't take your money, then they are just collecting all your financial and person informatiom for some other reason then they insult you for good measure.
This report was posted on Ripoff Report on 09/25/2013 05:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kitty-Wireless/Searsport-Maine-04974/Kitty-Wireless-Incompetent-Verizon-Reseller-Searsport-Maine-1087152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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