• Report: #1137956

Complaint Review: Kiwi online LLC

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  • Submitted: Thu, April 10, 2014
  • Updated: Thu, April 10, 2014

  • Reported By: Corey O''Connor — Palm Coast Florida
Kiwi online LLC
401 E. Las Olas Blvd Suite 130-417 Fort Lauderdale , Select State/Province USA

Kiwi online LLC Kiwi Drug Gideon KimbrellMichael GuyTony Easteal Kiwi Online LLC aka Kiwi Drug took $233.22 while giving me a run around for 2 months Fort Lauderdale Florida

*Author of original report: Company refunded money

*UPDATE Employee: Misunderstanding, customer refunded, item shipped - customer never asked for refund

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On 2/21/2014 I made a purchase at kiwidrug.com for medication. The communication with them went well for a little 2 weeks. The medication I ordered was on back order due to issues at the manufacture site. They said they would upgrade me via email, after some research I discovered this "upgrade" was actually a generic equivalent and the price was considerably less. I agreed to the switch. 2-1/2 weeks passed and I received an email from them stating the echelon was returned. I went online to my bank and my statement reflected the payment was taken out of my account in the amount of $233.22 on 2/25/2014. I emailed them and told them I would follow up with my bank and get back with them. The next day I went to the bank and they said there has been no such return. I emailed them and I received a response stating, great news your email has been forwarded to our management team and they will get back to you with 1-3 business days. 12 days passed at that point before I received any reply. The email said your invoice has been marked as paid and we will get you a tracking number shortly.  I never received an email though I went on to the site and went on my order history and it was marked as shipped along with a tracking number.  I proceeded to track the project and it is not a valid parcel tracking number. It is now April 10th and I do not know what my options are other than ripoff report And posting reviews online elsewhere. 


This report was posted on Ripoff Report on 04/10/2014 08:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kiwi-online-LLC/Fort-Lauderdale-Select-StateProvince-32164-/Kiwi-online-LLC-Kiwi-Drug-Gideon-KimbrellMichael-GuyTony-Easteal-Kiwi-Online-LLC-aka-Kiwi-1137956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Company refunded money

AUTHOR: Corey O''Connor - ()

Thank you Rip off report.  I received an email from Kiwi drug after filing the complaint. Since the email I have received a refund and an apology from the company due to the misscommunication.

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#2 UPDATE Employee

Misunderstanding, customer refunded, item shipped - customer never asked for refund

AUTHOR: John - ()

Dear Corey,

We've just sent you an email today regarding this, as we only became aware of any issue just today.

Our last correspondence from you was on Mar 22nd and it said:

--
I just received your email about the payment. My online statement reflects the check was deducted from my checking account on 2/25/13 for the amount of $233.22. It was paid to the order of [COMPANY]. My bank has not credited me back for this, so I need to do further research, but my bank is closed today. That a shame I have been anxiously waiting for my order. I will get to the bottom of this on Monday when my bank reopens.

Regards,

Corey O'Connor

--

We did not receive any further emails from you. We were waiting for you to do "further research"

Also, your order was shipped and showed tracking the day BEFORE you posted this report (April 9th)

We've emailed you the tracking.

Also, despite all the above misunderstanding, today we have refunded your order. It should appear in your account in 1-3 days.

Sincerely,

John

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