- Report: #1129408
Report - Rebuttal - Arbitrate
Complaint Review: Klean Pros
Klean Pros2 Ravinia Dr. Suite 500 Atlanta, Georgia USA
Klean Pros installed wrong furnace, fire hazard, dangerous conditions, not responding Atlanta Georgia
*Consumer Suggestion: That is one of the worst looking furnace installs I've seen..
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My house was flooded by hurricane "Sandy". The wlole basement needed to be fixed, we also needed new water heater, air conditioning unit, and furnace. Kleanpros were recomended to us by the adjuster from our flood insurance company. They completed their job in a very expedient manner, however, the issues started almost immediately.
The new A/C unit did not work, we notified project manager and he assured us it was going to get fixed. Never happened. Within a month, the exhaust pipe coming out of the furnace melted and fell of. Got in touch with a project manager, they came in, replace a part o fthe pvc pipe with a metal pipe, assured me we will not have any more issues.
This winter, the rest of the pvc pipe started melting, I smelled smoke in my house, called a local heating/cooling company, they came in on an emergency call, told me that the furnace that was installed by Kleanpros is the wrong type of furnace for this house. [continued below]....
I contacted Kleanpros, spoke to a gentleman named Joe, told him the issue. He adviced me to hire a company that would fix the furnace, and he would cover expences. However, when the company gave me an estimate to install the proper furnace, Joe started getting aggitated, told me that I am being lied to, and again assured me he will take careof my issue. However, in the following weeks he never called me, I attempted to contact him on numerous occations and left him voicemails, never getting a responce back.
Now more issues are becoming apparent. Walls in the basement that were "fixed" by Kleanpros are starting to buckle in and are cracking.
This report was posted on Ripoff Report on 03/09/2014 11:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Klean-Pros/Atlanta-Georgia-30346/Klean-Pros-installed-wrong-furnace-fire-hazard-dangerous-conditions-not-responding-At-1129408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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