- Report: #1099906
Report - Rebuttal - Arbitrate
Complaint Review: kleargear.com
kleargear.com2885 Sanford Ave SW Suite #19886; Grandville, Michigan USA
kleargear.com Rip Off Company, that takes your order, but NEVER Sents out your order. Grandville Michigan
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KlearGear.com should win an award for the worst online store of the year. The customer service staff, would keep transfering me every time I ask were my order was. I work for a children day care center, we order the items we needed 2 months in advance for an event we had at our center. They said that the shipment would be here in 5-10 business days, we paid extra for 3 day shipping. After a full week, no items. First excuse was that we had some of the items not in stock yet, but we want to ship them all out together. I said just charge us twice for the shipments. I wanted the ones in stock mailed out. 5 days later...no packages. Called Customer Service again, explain the last call the week early to the new CSR and I could here laughing in the background, to make sure I wasn't hearding things, I called 3 co-workers into my office, put the phone on speaker and we all had laughing. It took them 65 days to get the items to me. The event took place, 3 days before we got their items. Don't order from this company. Lack of Leadership and Customer Service.
This report was posted on Ripoff Report on 11/16/2013 12:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/kleargearcom/Grandville-Michigan-49418/kleargearcom-Rip-Off-Company-that-takes-your-order-but-NEVER-Sents-out-your-order-Gra-1099906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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