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Report: #1201396

Complaint Review: knetbooks - Internet

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  • Reported By: Jim — Bermuda Dunes California
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  • knetbooks Internet USA

knetbooks eCampus.com Unscrupulous, highway robbers!! Do not do business with!!!! Internet

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I rented a book on Cultural Anthropology for this past semester with a rental price of approximately $35.00.  My semester ended just before the holidays.  Then on December 30th I got a call from my wife asking if I had bought $205.00 worth of books.  To my shock, I checked our account and found that knetbooks had charged me the full retail price of a new book!!  The book I received was 'good' at best, as it had been scribbled in throughout, highlighted heavily, and had some cover damage.  I printed out the label that day and sent it back.  I waited until Jan.12th before calling, as no refund had been issued.  I tried their online chat, which turned out to be non-operational.  So, I called them.  After waiting for 40 minutes, I finally spoke with an ineffectual customer service agent without any power to do anything aside from recite the company's policies.  I expected to be assessed a nominal late fee.  Since the book cost $35.00 for an entire semester, I figured a $10-$20 late fee would be punitive.  Man, was I wrong!  Their policy is to refund only half the purchase price of the book!  So, because it was less than a week late, I got robbed for $205.00, and despite the book being returned, now they are only refunding $102.90.  To put this in perspective, at a semester rental rate of approx. $35, I could have rented it for almost an entire year for the amount they kept.  I have been in school a long while.  I have used numerous book rental companies and have NEVER come across such an unscrupulous outfit.  As of this post, I have not received the promised call from a supervisor.  I can not urge you strongly enough to avoid giving this company your business.  I have arrived at the conclusion that their rental price is cheaper than most as a loss leader to get your account information.  Once they have that, they have you!  Their intentions appear to be to sell you a used book at inflated new book prices after charging you the rental.  At this point, I am out the $35.00 rental price, the $205.00 purchase price.  I received a credit of $102.90..  So, I have spent a total of $137.05 for a used book rental that I no longer have, as I mailed it back in good faith.  That's a pretty steep rental price for a used paperback.  I will be posting to every customer review forum on the web, filing a formal complaint with the BBB, and making it my mission to expose this outfit for the crooks they are.  Thank you.

This report was posted on Ripoff Report on 01/13/2015 12:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/knetbooks/internet/knetbooks-ecampuscom-unscrupulous-highway-robbers-do-not-do-business-with-intern-1201396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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