• Report: #6491

Complaint Review: Knoxville Harley Davidson

  • Submitted: Mon, September 03, 2001
  • Updated: Fri, January 20, 2012

  • Reported By:Athens Tn
Knoxville Harley Davidson
5800 Clinton Highway Knoxville, Tennessee U.S.A.

Knoxville Harley Davidson, fraud, Misrepresentation, sweet talking salesman rip-off Lies

*REBUTTAL Owner of company: Finer things in life

*Consumer Comment: Amazingly bad belts

* : Frankly,I don't believe a word.

*UPDATE EX-employee responds: I WROTE THE REBUTTAL SAYING HOW I BOUGHT A BIKE BECAUSE THE SALESMAN HELPED ME

*Consumer Comment: Some opinions from another Harley Rider.

*Consumer Comment: No rip off

*Consumer Comment: No rip off

*Consumer Comment: No rip off

*Consumer Comment: Positive Experience

*Consumer Comment: Positive Experience

*Consumer Comment: Positive Experience

*Consumer Comment: Positive Experience

*Consumer Suggestion: Avoiding such disappointments in the future.

*Consumer Comment: incompetent mechanic?

*UPDATE EX-employee responds: Clarification to Melody

*UPDATE EX-employee responds: Knox H-D took care of my friend and I bought a bike.

*UPDATE Employee: Response to Sam Druckers Harley Davidson... The Brown Family is a joke

*UPDATE EX-employee responds: Sam Druckers Harley Davidson ..The Brown Family is a joke, As an employye

*UPDATE EX-employee responds: Sam Druckers Harley Davidson ..The Brown Family is a joke, As an employye

*UPDATE EX-employee responds: Sam Druckers Harley Davidson ..The Brown Family is a joke, As an employye

*UPDATE EX-employee responds: Sam Druckers Harley Davidson ..The Brown Family is a joke, As an employye

*Consumer Suggestion: back in the real world

*Consumer Comment: Home of the 40 mile engine rebuild

*0: Rebuttal; was told it was posted by salesman

*Consumer Comment: DISAGREE WITH KNOXVILLE HD COMMENTS

*0: Consumer Agencies unconcerned?

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We saved and paid off debts for five years to be able to afford a used Harley. We still could not afford one but borrowed $12,000.00 to purchase a new 2001 Yamaha Silverado from this dealer.

The salesman gave us all kinds of problems requiring we provide him with a lifelong history. we informed the jerk we were paying cash and was not going to give him our history.

We went to the front to file a complaint with the owner, who has three dealerships under one roof, Honda, Harley and Yamaha. A smooth talking Harley salesman listened to our complaint and suddenly had the perfect 1989 Heritage Softail Classic we had wanted, for exactly the price we could pay, $12,000.00. what a coincidence. However, it was in the far back room, he explained how the bike had been completely gone through by their service department and was road ready except they had not cleaned it up and there were other buyers looking at it and if we wanted it, we'd better get it quick, two reasons, someone else was interested and number two, if we waited until they cleaned it up in a couple of days, we would have to pay another thousand dollars, better hurry!

We were first time buyers, all excited that the good hearted, sweet talking salesman was wantinbg to see us get this GREAT DEAL. We hurried and finalized the deal. being January we didn't get to check it out for a few weeks. when we did we checked the oil, it was filthy and a quart and a half low. when we contacted them they refused to answer our calls for weeks and not until we had sent three letters and made two phone calls.

Then finally after all the trouble we found out someone had loosened the primary chain so the bad engine bearings could not be heard. We reported them to the BBB, the State Consumer affairs board, sent proof of their lies, including a letter from the owner stating "HE WAS SORRY FOR THE MISREPRESENTATION" we had received with our purchase and his only offer was a free oil change. His continued responses to all the reports we filed was that me and my wife were lying, that we were having "BUYERS REMORSE" indicating there was nothing wrong with the bike, but that we just didn't want it.

Now it is 8 months later, 9/3/01. we just got the bike back after we had to pay another Harley Davidson dealer, "STEEL" of Chattanooga Tennessee $3,037.85 to completely remanufacture (at the Harley Davidson engine remanufacturing plant) the engine, which according to DILE M. BROWN, owner of Knoxville Harley Davidson was nothing wrong with it. evidence would indicate we are not the liers. we also had to replace the primary chain, ignition switch, voltage regulator, cam pickup sensor, vacuum operated electric switch, main breaker, light circuits and guess what, the bike still needs several more dollars and hours in the shop to find out why it won't run with the lights on. more money that we don't have and will have to not ride this whole season so we can save up to put it back in the shop and fix all the other problems. it also had NO SADDLEBAGS, BAD WINDSHIELD, RUSTY and PEELING CHROME, MAJOR PAINT CHIPS and SCRATCHES among numerous other cosmetic damage.

We have a stack of complaints filed and his responses repeatedly telling everyone that we were lying. if anyone would like to see the proof in his own letter of lies and misrepresentations, i will be happy to show it. in the event you people are planning to buy, rent or lease a Honda, Yamaha or Harley Davidson motorcycle or any parts or accessories in the Great state of Tennessee, take my advice, don't deal with this company, they are liars, cheats and major rip offs. We now have well over $16,000.00 invested in a 1989 motorcycle and will eventually spend another several hundred before all the mechanicle problems are corrected and we can ride. we may never get justice because the BBB and others are satisfied not to step on these rich peoples toes, but BEWARE, we will not stop telling our story and showing his letters to every potential customer who will listen and be WARNED!

This report was posted on Ripoff Report on 09/03/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Knoxville-Harley-Davidson/Knoxville-Tennessee-37912/Knoxville-Harley-Davidson-fraud-Misrepresentation-sweet-talking-salesman-rip-off-Lies-6491. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 25Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Finer things in life

AUTHOR: Ex-employee - ()

You now enjoy "the finer things in life":

1-You wear a Rolex while your children wish you could come home and play with them. You get a Demo. You wish!

2-You are divorced because of going oput drinking after working 70 plud hours a week.

3- 80 hours a week for $50,000 comes to $8 per hour. You work on weekends, enjoying your Rolex, not your family.

AND! Charging unemployed people for training is criminal.

BTW since the demise of the MR2s and Supra, your cars are quite bland. You actually had to start selling Subarus for a little pizzazz.

Yes, it is a Subaru; check the VIN: JF for Japan Fuji (The manufacturer of Subaru).

JT is Japan built Toyotas, and 1T or 4T, depending on American content, is a a Toyota VIN beginning.

You charge for a training course that does not guaratee a job. Have you tried hiring someone who is smart enough to do the hiring?

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#2 Consumer Comment

Amazingly bad belts

AUTHOR: Ex-employee - (United States of America)

Guess what?

The reason the mechanics at both dealerships did not see that the brake was dragging is enlightening. I have seen it many times. The rider is too cheap or too new a rider to buy the bars that ... guess what... keep the bags off of the brake parts and rear tire.

The reason the mechanics usually miss this is that the bags are unloaded when the bike is put in the shop and don't drag. Get a new belt, load the bags so that they drag, and break another belt.

I still think H-D of Knoxville could have a better representative than the idiotic Jimmy D.

What a loser! The last time I saw him him, he was so proud of being a floor manager (supervises mopping, etc.), that he went out and bought 1970's Polo clothing and shiny loafers to go with his mohawk and Mr T starter kit of jewelry and multiple to the extreme ear piercing collection. He is a true idiot.

Hey Jimmy D: Sue me and take an IQ test, b**ch! PS, I made $130,000 the year after you fired me, exactly double what I made working with you. How much does mopping supervision pay?

BTW, Tell everyone why you can't drink or donate blood.

Bye for now!  I guess it is time to fire up the Lotus and have some fun.

Your worst nightmare, the f*g, you thought!  MORON!   I should sue you!

Whee, that was fun! I feel much better!

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#3

Frankly,I don't believe a word.

AUTHOR: woody - (USA)

I found this site while looking for the KHD phone number because I lost they're business card. I can't believe what I have read.I have been doing business with the Brown family since my teens. I have had over 20 years of happy experiences with them. I have been treated like family and given every courtesy when dealing with them. In the past I have purchased motorcycles and parts. I purchased a used Honda Goldwing in 2001. When you purchase a bike from them new or used you fill out a checksheet. This protects the salesmen if you come back with problems. You check off any chips scratches or whatever imperfections found on the bike. I have also purchased 2 Harley Davidson Ultra-classics. The salespeople were polite and couldn't do enough to answer my questions. I had to ride these bikes before even discussing price, options,etc.I personally would never buy from another dealer. The first Ultra was purchased in 2004 and Jimmy d called me a month later just to ask how I was enjoying my bike,Was I still satisfied,was their anything he could do to make my experience any better? The latest was purchased in May 2009. The same exceptional service. My bikes have been serviced by them and they have found things I missed. A fork cover was installed incorrectly,needless to say it was taken care of as soon as possible and profuse apologies made that it wasn't noticed earlier. Dile Brown and his sons DJ and David have always been polite and friendly.Comments about DJ's hair , or Dile telling racist jokes are blatant attempts to make them look bad. DJ has long hair but it"s always combed,so what if he wears sandals to work. It has nothing to do with the service you receive. Dile is always friendly and polite. He takes great pride in being approachable by any customer who has questions or complaints and the dealership does not control the poker runs so if someone saw Dile doing that,something would be said in a very loud voice. As for David saying that's just the way the service department works. THAT IS BULL. Make a complaint to any of the Brown family or employees and they jump to ensure it is taken care of.All of the people at KHd treat  you like family. I trust JD in parts to choose my aftermarket parts sight unseen.Kim and all the ladies in motor clothes are always sweet and fun to be around. Stubbs and the other salesmen are great. The people in service bend over backwards to take care of bikers who come in on trips with problems,frequently juggling the schedule to get them back in the wind. When my truck broke down and all I had was my bike,they managed to get the 1000 mile service done within three hours of receiving my bike. Lets see another dealership do that.Many of the complaints read on this site are obvious exaggerations and falsehoods.The one comment about rednecks sounds like it comes from a jealous person who is to lazy to control their own finances long enough to afford a Harley. I am a veteran,have college degrees,and am frequently found at KHD. Feel free to come up to me and express your opinion about Bikers. We come from all walks of life and all social levels. Thats what owning a Harley is about, It's one great big extended family transcending race,creed or color. Won't you join us? 
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#4 UPDATE EX-employee responds

I WROTE THE REBUTTAL SAYING HOW I BOUGHT A BIKE BECAUSE THE SALESMAN HELPED ME

AUTHOR: Dapper Dan - (U.S.A.)

I was hired as a salesman for KH-D and was worried that my sales would be affected by the sleazy reputation of this dealership. That is why I said the salesman helped me and I therefore bought a bike. The truth is, the store had made so much money on the broken bike I sold, that I had the service department fix it without telling management/owners because it was the right thing to do.

For the record, this dealership is really terrible. In the five plus years I worked there, I witnessed much more than has been reported on this site. I saw the owner win several consecutive poker run hands by grabbing a handfull of cards and looking in the bag of cards as he dropped the cards he did not want, back into the bag. I saw the most unsatisfied customers of any dealership (We should hope!). I heard racist jokes told to a black man... by the owner while he was helping with a repair on the man's bike.

More than one employee, and one still current redneck sales manager never forget to make everyone know that Martin Luther King Day, and I quote, "Should be James Earl Ray Day", but what do you expect from the last bastion of Redneckdom: This product attracts ignorant rednecks, who are thrilled that, "Doctors and Lawyers ride Harleys, "Just like me." The attitude of these people is incredibly moronic. Just read the sophomoric toilet humor in any of the publications at the dealerships. The product is an anachroism, as testified in court, by H-D motor company employees in the "Sound" lawsuit against Honda, and attracts people who want to pretend to be living in a racist, sexist past of bad a*s bikers. Loud pipes and no helmets don't mean," Freedom".

They merely let these idiots spend crazy money and make noise while their bellowing exhausts scream, Look at me! I'm so damed cool I tatoo the brand of an evil multinational company on my body to prove to the Doctors and Lawyers that, "I am just like you," except, of course, for being uneducated and poorly trained in social skills. "I am an individual. That's why I insist that all of my friends ride the same brand of murdercycle. I give a rat's a** about my family's future and prove it by not wearing a helmet any time I get the chance. I AM FREE! I would die in an accident and leave my family in poverty so I can appear to be cool. I AM STOOPID." (AND they wonder why dealerships take advantage of them).
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#5 Consumer Comment

Some opinions from another Harley Rider.

AUTHOR: Tim - (U.S.A.)

I found this complaint while searching for something else and would like to offer my educated opinions to help the new riders avoid situations like this.

I bought my first Harley used in 1980 at age 16 and since have owned over a dozen of them. I have always done my own work and have ridden over 300,000 miles.

1)The person making a complaint about the 89 Heritage should have really done some research before buying an MC "with no bags,rusty and peeling chrome, major paint chips and scratches, a'bad windshield?' and numerous other cosmetic damage(sic)"

2)I can't understand why someone would buy a bike in this condition, and pay 12K for it(almost the price of a new Harley at that time).I also do not believe that any dealer would sell something like this, or that they would want 1K to clean it. Maybe the 1K was to fix the problems. I also find it hard to believe that anyone would finance a 12 year old MC in any condition at that time for 12K.

3)Most experienced Bikers know to be patient, buy from a private party, and wait for a good deal, then get all the extras you can and sell off what you don't want.

4)I also don't think the bickering back and forth between employees and ex employees is appropriate here. Especially the wife of an employee(who by the way listed herself as an employee).

5)Harley dealers are out to make money just like any other dealer. They sell stock Harleys (I call them Volkswagens)for top dollar and then you need to spend 3-4K more to get them the way they should come from the factory. Not a wise investment. Also understand that most dealers get their Techs from MMI in Phoenix.I wouldn't let a dealer touch my bike.

6)If this really was a legitmate story, it's on you, so take the black eye and now you know better.Buy a used private sale or repo scooter, get a manual and learn about Harleys like the rest of us had to.I will buy parts from them, but that is all. Good luck in the future.
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#6 Consumer Comment

No rip off

AUTHOR: David - (U.S.A.)

I am familiar with both Knoxville Harley and Smokey Mountain HD. Both have treated me fairly.

I had a "95 inch" kit, gear driven cams, and a two into one exhaust system installed by Knoxville HD. Brandon was the service writer and Donavan was the mechanic. The work was done on time and I have not had any problems with the work. The charges were actually less than quoted. Both Brandon and Donavan conducted themselves professionaly and fairly.
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#7 Consumer Comment

No rip off

AUTHOR: David - (U.S.A.)

I am familiar with both Knoxville Harley and Smokey Mountain HD. Both have treated me fairly.

I had a "95 inch" kit, gear driven cams, and a two into one exhaust system installed by Knoxville HD. Brandon was the service writer and Donavan was the mechanic. The work was done on time and I have not had any problems with the work. The charges were actually less than quoted. Both Brandon and Donavan conducted themselves professionaly and fairly.
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#8 Consumer Comment

No rip off

AUTHOR: David - (U.S.A.)

I am familiar with both Knoxville Harley and Smokey Mountain HD. Both have treated me fairly.

I had a "95 inch" kit, gear driven cams, and a two into one exhaust system installed by Knoxville HD. Brandon was the service writer and Donavan was the mechanic. The work was done on time and I have not had any problems with the work. The charges were actually less than quoted. Both Brandon and Donavan conducted themselves professionaly and fairly.
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#9 Consumer Comment

Positive Experience

AUTHOR: Deandre - (U.S.A.)

I have read the initial Rip-Off report and the follow up responses (pro and con) with great interest. It seems quite obvious to me that the buyers of the 1989 Heritage Softail were not at all well informed on the purchase they ultimatley made. Chipped paint and peeling chrome, no saddlebags, and a bad windshield should be immediately obvious to the casual observer which should prompt a person to continue to look further into the condition of the rest of the bike before signing a sales agreement.

I have taken my 2001 Dyna Superglide to Knoxville Harley-Davidson (on Clinton Highway) since it was new for regularly scheduled maintenance and service. Brandon and David, the writers, have been most professional as have the mechanics who have worked on my bike. My experience with the service department at Knoxville Harley-Davidson far exceeds the service and professionalism I encounterd at Colbach Harley-Davidson where I had my Sportster serviced.

By working with instead of against people and asking the obvious questions and realzing that you don't have to buy anything immediately you can avoid situations like this in the future.
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#10 Consumer Comment

Positive Experience

AUTHOR: Deandre - (U.S.A.)

I have read the initial Rip-Off report and the follow up responses (pro and con) with great interest. It seems quite obvious to me that the buyers of the 1989 Heritage Softail were not at all well informed on the purchase they ultimatley made. Chipped paint and peeling chrome, no saddlebags, and a bad windshield should be immediately obvious to the casual observer which should prompt a person to continue to look further into the condition of the rest of the bike before signing a sales agreement.

I have taken my 2001 Dyna Superglide to Knoxville Harley-Davidson (on Clinton Highway) since it was new for regularly scheduled maintenance and service. Brandon and David, the writers, have been most professional as have the mechanics who have worked on my bike. My experience with the service department at Knoxville Harley-Davidson far exceeds the service and professionalism I encounterd at Colbach Harley-Davidson where I had my Sportster serviced.

By working with instead of against people and asking the obvious questions and realzing that you don't have to buy anything immediately you can avoid situations like this in the future.
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#11 Consumer Comment

Positive Experience

AUTHOR: Deandre - (U.S.A.)

I have read the initial Rip-Off report and the follow up responses (pro and con) with great interest. It seems quite obvious to me that the buyers of the 1989 Heritage Softail were not at all well informed on the purchase they ultimatley made. Chipped paint and peeling chrome, no saddlebags, and a bad windshield should be immediately obvious to the casual observer which should prompt a person to continue to look further into the condition of the rest of the bike before signing a sales agreement.

I have taken my 2001 Dyna Superglide to Knoxville Harley-Davidson (on Clinton Highway) since it was new for regularly scheduled maintenance and service. Brandon and David, the writers, have been most professional as have the mechanics who have worked on my bike. My experience with the service department at Knoxville Harley-Davidson far exceeds the service and professionalism I encounterd at Colbach Harley-Davidson where I had my Sportster serviced.

By working with instead of against people and asking the obvious questions and realzing that you don't have to buy anything immediately you can avoid situations like this in the future.
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#12 Consumer Comment

Positive Experience

AUTHOR: Deandre - (U.S.A.)

I have read the initial Rip-Off report and the follow up responses (pro and con) with great interest. It seems quite obvious to me that the buyers of the 1989 Heritage Softail were not at all well informed on the purchase they ultimatley made. Chipped paint and peeling chrome, no saddlebags, and a bad windshield should be immediately obvious to the casual observer which should prompt a person to continue to look further into the condition of the rest of the bike before signing a sales agreement.

I have taken my 2001 Dyna Superglide to Knoxville Harley-Davidson (on Clinton Highway) since it was new for regularly scheduled maintenance and service. Brandon and David, the writers, have been most professional as have the mechanics who have worked on my bike. My experience with the service department at Knoxville Harley-Davidson far exceeds the service and professionalism I encounterd at Colbach Harley-Davidson where I had my Sportster serviced.

By working with instead of against people and asking the obvious questions and realzing that you don't have to buy anything immediately you can avoid situations like this in the future.
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#13 Consumer Suggestion

Avoiding such disappointments in the future.

AUTHOR: Bob - (U.S.A.)

It certainly is frustrating for business owners as well as the customers when events such as this occur. I have purchased eight different bikes from Bumpas Harley in Murfreesboro, TN and have always been treated well. BUT, as the saying goes Buyer Beware. As an outsider looking in, I see a young couple that were "flipped" from a brand new Yamaha to a 1989 very used bike because that was all they could afford at the time. Please folks, do your homework. Look in the sales papers, look on the internet. Find out what the average sales price is first. Most importantly, would you buy a car without looking under the hood? $12,000 is a LOT of money! It sounds like the buyer did not take it for a test drive, did not have his mechanic look at it, or even check the oil himself before cranking it up. These are suggestions made day after day to the general public. Did the buyer get a warranty or did he buy "AS IS", when we buy "AS IS" it is our responsibility to educate ourselves and do our own research. I can sense "Buyer's Remorse" in his original complaint, but rust, flaking chrome, bad windshield? These things were present when he bought it. I am sorry he got "Ripped Off", but new is new and used is used. Accept the monetary loss as a lesson well learned and be more careful in the future. It hurts right now, but five years from now, you will be a wiser and more informed buyer.
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#14 Consumer Comment

incompetent mechanic?

AUTHOR: Jean - (U.S.A.)

I had a belt break on my harley sportster in Texas. After having a new belt put on, i rode over to tennessee. After 2000 miles, the belt snapped again. I asked the harley shop in knoxville to repair it and also determine if the motorcycle was at fault or the belt. They charged me extra for "diagnosis". I said that it was important that it be fixed properly because i was riding cross country by myself (45 yr old lady rider.) They wrote me a letter that nothing was wrong with the bike and the belt must have been defective (so i could try and get my money back on the belt.) About 200o miles later, it broke again. An amatuer mechanic pointed out that the saddle bags were putting pressure on the brake caliper (evidenced by rub marks).
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#15 UPDATE EX-employee responds

Clarification to Melody

AUTHOR: Wm Buffalo - (U.S.A.)

Melody,

1. I am not an ex-employee of 3 years, only 2 months.

2. I do not have anything derogatory to say about Knoxville HD. The insinuation that I wrote the dribble above is insulting.

3. While there were some members of management that I do not like, this is not the forum to discuss such issues.

4. I will give yes and no answers to the monetary questions you asked in order; yes; no; no; yes.

You and George have my phone number. I would have thought you would call and ask if I was the author before posting your rebuttal.

former Knoxville HD service technician
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#16 UPDATE EX-employee responds

Knox H-D took care of my friend and I bought a bike.

AUTHOR: Steve - (U.S.A.)

While shopping for a new Fat Boy, I was recently appalled by the comments I read on this website. Especially when my friends 20 year old newly purchased Electraglide began to leak oil. The salesman, Dan, said he would do what he could to get the leak fixed. I thought, "Oh God, another salesman will do what he can," which is usually not much. I have been ripped off by a car dealer before, so I told my friend he was screwed.

Dan showed the bike to the service writer, the only twenty something person in the service department, and was immediately told that oil seals would not be enough. The rear cylinder was found to have almost no compression as well as other serious problems. The service writers, Brandon and David, said that it would be stupid to rebuild only half of the top end, because the other half would soon develop the same problems (the bike had 77000 miles on it). At this point, I told my friend to go ahead and pay to do the front cylinder and let Knox H-D pay for the rear, if they would.

To our complete surprise, when we picked up the bike three days later, there was no bill; however, we saw a bill to the sales department for $1253 for a complete top end rebuild. The service writers said that they were very sorry that they missed the oil leak, and thanked us for our patience while the bike was in the shop.

I now have to wonder why the anonymous writer had such bad feelings for his ex-employer. I have certainly had bad feelings for ex-employers, but would never say stupid things like, the owner's son wears no shoes, the other son has bad hair, the company offers after-school care for for its working parents (like that is a bad thing). I even discovered that the mechanic who went to work in Maryville actually lives there and saves an hour or more of driving a day.

I just rode my new Fat Boy home, which I, like everyone else, bought for MSRP and look forward to joining the Knoxville HOG chapter.

It makes you wonder.
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#17 UPDATE Employee

Response to Sam Druckers Harley Davidson... The Brown Family is a joke

AUTHOR: Melody - (U.S.A.)

Poor grammar, incorrect spelling, false information no wonder you signed with a pseudo name. No one can take this seriously when the author will not sign his poor attempt at malingering. Smokey Mountain Harley Davidson only got ONE good technician from Knoxville Harley Davidson. I am unaware that any others are following they remain to provide the ongoing high quality service their clientele expect. If this is one of Smokey Mountain Harley Davidson's new employees it reflects poorly for that dealership. I have not heard any Knoxville Harley Davidson employee speak poorly of Smokey Mountain Harley Davidson. Did you go on any of the all expenses paid vacation Dile Brown took his employees on? Did you hand back the Christmas bonus? Did you get an advance on your paycheck when life took a bad turn in the road? Were you asked to pay back all the Harley Davidson University training you attended within one year of leaving their employment? If you have a beef about the way the Browns do business or treat their employees state it. Don't judge their appearance or dress without telling the readers who you are so we can compare your appearance and dress.

Next update pay attention to how you present yourself. Good grammar, excellent spelling and accurate facts would make your report more convincing. AND sign your name and CREDENTIALS.
Signed Melody, wife of George (Knoxville HD Tech)
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#18 UPDATE EX-employee responds

Sam Druckers Harley Davidson ..The Brown Family is a joke, As an employye

AUTHOR: David - (U.S.A.)

As an ex employee of 3 years, I cant help but laugh, The Brown Family is a joke, As an employye
we could not even buy Bikes at MSRP. the employees in the Service dept...."not to include the mechanics" are not even motorcycle riders,
just kids in their 20's, that know nothing!
Except how to sell weed....at work!
It is a daycare center, where all the employees kids are dropped off after school. The owner wonders why his csi scores are one of the lowest in the country. Hello.....McFly....its your employees, The sales mgr, a brown brother still wears his hair like its 1980, The other one walks around in bare feet.

But never fear fellow Knoxvillians....We now have another Harley davidson dealer in town,
that is owned buy someone that is gonna take every bit of Business away from them. it is now in Maryville......"Smokey Mountain H-D"
on Lamar Alexander pkwy.
They already got the best two mechanics from Dile Brown, with more to follow!
Knoxville H-D does not look out for their customers, its all about money. Which is soon to
go away for them! They are planning on opening a secondary retail location in west knox on Lovell rd. Lets all pray that they hurry and invest all their money in the new dealer......so they will be bankrupt soon.
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#19 UPDATE EX-employee responds

Sam Druckers Harley Davidson ..The Brown Family is a joke, As an employye

AUTHOR: David - (U.S.A.)

As an ex employee of 3 years, I cant help but laugh, The Brown Family is a joke, As an employye
we could not even buy Bikes at MSRP. the employees in the Service dept...."not to include the mechanics" are not even motorcycle riders,
just kids in their 20's, that know nothing!
Except how to sell weed....at work!
It is a daycare center, where all the employees kids are dropped off after school. The owner wonders why his csi scores are one of the lowest in the country. Hello.....McFly....its your employees, The sales mgr, a brown brother still wears his hair like its 1980, The other one walks around in bare feet.

But never fear fellow Knoxvillians....We now have another Harley davidson dealer in town,
that is owned buy someone that is gonna take every bit of Business away from them. it is now in Maryville......"Smokey Mountain H-D"
on Lamar Alexander pkwy.
They already got the best two mechanics from Dile Brown, with more to follow!
Knoxville H-D does not look out for their customers, its all about money. Which is soon to
go away for them! They are planning on opening a secondary retail location in west knox on Lovell rd. Lets all pray that they hurry and invest all their money in the new dealer......so they will be bankrupt soon.
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#20 UPDATE EX-employee responds

Sam Druckers Harley Davidson ..The Brown Family is a joke, As an employye

AUTHOR: David - (U.S.A.)

As an ex employee of 3 years, I cant help but laugh, The Brown Family is a joke, As an employye
we could not even buy Bikes at MSRP. the employees in the Service dept...."not to include the mechanics" are not even motorcycle riders,
just kids in their 20's, that know nothing!
Except how to sell weed....at work!
It is a daycare center, where all the employees kids are dropped off after school. The owner wonders why his csi scores are one of the lowest in the country. Hello.....McFly....its your employees, The sales mgr, a brown brother still wears his hair like its 1980, The other one walks around in bare feet.

But never fear fellow Knoxvillians....We now have another Harley davidson dealer in town,
that is owned buy someone that is gonna take every bit of Business away from them. it is now in Maryville......"Smokey Mountain H-D"
on Lamar Alexander pkwy.
They already got the best two mechanics from Dile Brown, with more to follow!
Knoxville H-D does not look out for their customers, its all about money. Which is soon to
go away for them! They are planning on opening a secondary retail location in west knox on Lovell rd. Lets all pray that they hurry and invest all their money in the new dealer......so they will be bankrupt soon.
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#21 UPDATE EX-employee responds

Sam Druckers Harley Davidson ..The Brown Family is a joke, As an employye

AUTHOR: David - (U.S.A.)

As an ex employee of 3 years, I cant help but laugh, The Brown Family is a joke, As an employye
we could not even buy Bikes at MSRP. the employees in the Service dept...."not to include the mechanics" are not even motorcycle riders,
just kids in their 20's, that know nothing!
Except how to sell weed....at work!
It is a daycare center, where all the employees kids are dropped off after school. The owner wonders why his csi scores are one of the lowest in the country. Hello.....McFly....its your employees, The sales mgr, a brown brother still wears his hair like its 1980, The other one walks around in bare feet.

But never fear fellow Knoxvillians....We now have another Harley davidson dealer in town,
that is owned buy someone that is gonna take every bit of Business away from them. it is now in Maryville......"Smokey Mountain H-D"
on Lamar Alexander pkwy.
They already got the best two mechanics from Dile Brown, with more to follow!
Knoxville H-D does not look out for their customers, its all about money. Which is soon to
go away for them! They are planning on opening a secondary retail location in west knox on Lovell rd. Lets all pray that they hurry and invest all their money in the new dealer......so they will be bankrupt soon.
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#22 Consumer Suggestion

back in the real world

AUTHOR: George - (U.S.A.)

While I'm not thrilled with Knoxville H-D and this isn't the greatest example of great dealer practices, the largest majority of blame rests with the BUYER. If you don't research prices and test the bike (or have YOUR knowledgeable friend test it) what happens happens.

I'm looking for a replacement bike. I've been to Knoxville H-D. I wouldn't pay their asking price for anything (3-5k above MSRP). I wouldn't buy any of their used bikes if I couldn't give it a once over and test ride (that goes for any used bike from any dealer).
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#23 Consumer Comment

Home of the 40 mile engine rebuild

AUTHOR: Kristina - (U.S.A.)

January 2002, I took my motorcycle to Yamaha of Knoxville. The odometer on the bike was 20,049. I asked Yamaha of Knoxville to determine why the engine had seized up and prepare a repair cost estimate.

Yamaha of Knoxville responded with 3 different options for repair.
1)Bore one cylinder and replace both pistons
2) Bore both cylinders and replace both pistons
3) Total engine and crankcase rebuild

I assumed that all of these options were viable and choose 2 (Bore and replace both pistons).
February 22, 2003. I paid $623.97 to Yamaha of Knoxville for the work they had done and rode the my bike home.

April 5, 2003. I rode the bike a second time. The engine seized up. The odometer was 20089. I had put 40 miles on the bike since the repair work had been done on the bike at Yamaha of Knoxville.

April 5, 2003. I returned the bike to Yamaha of Knoxville. They took apart the bike a second time and invited me down to discuss what had happened. I brought a friend and witness with me. I was told that they would not re-do their work. I would not accept this and asked to see the owner or manager. When the manager arrived My friend and I pointed out some gashes in the cylinder wall of the cylinder that did not seize. This showed faulty workmanship on their part. Reluctantly, Yamaha of Knoxville agreed to redo the work they had done.

I took the cylinders to Alcoa Good times Inc. Alcoa Good times evaluated the work performed by Yamaha of Knoxville. In short they stated that the work was terrible and "the repair had rendered the cylinders useless".

I have started the long process of a court battle against this business.. and I have talked to allot of other people who feel they have been Ripped off by these people...

I truley dont know how they still stay in business.. but in my opinion they should be SHUT DOWN.
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#24 0

Rebuttal; was told it was posted by salesman

AUTHOR: - ()

I saw the rebuttal by one identified as a fellow biker. let me say that someone left me a message saying that this was a rebuttal posted by a friend of an employee of the Knoxville HD crooks. I would remind these dealers and their buddies, $15,000 and 15 miles don't make one a biker. I still have received no positive response from these ripoff dealers. Still show a loss of over $4,000.00 in repairs that their mechanics? supposedly overlooked. great service I would say! anymore of your sales staff care to rebutt!
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#25 Consumer Comment

DISAGREE WITH KNOXVILLE HD COMMENTS

AUTHOR: James - ()

I am very sorry to learn of the experiences of this fellow biker. I will say that I was handled very unprofessionally by a Virgina H/D Dealership and submitted a complaint to HD. HD's entrusts such complaints to the franchise owners and unfortunately holds no "hammer" over the franchise owner's head. I have discovered that HD does not list the dealership with which I had problems under their "dealer locator" button on their web site. So maybe in some way my complaint did some good?



I finally purchase my bike in my hometown of Knoxville at the dealership mentioned. I was treated like family and after 14000 miles on my 2002 Road KIng Classic she still runs like a champ. The folks in Knoxville really made my bad experience turn into a good one.



I'd go back.
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#26 0

Consumer Agencies unconcerned?

AUTHOR: - ()

UPDATE; of the ongoing pursuit of satisfaction. As of this date, October 7, 2001 we wish to inform the readers that the offices of the state of Tennessees Department of Consumer Affairs in Nashville, (a taxpayer supported office, operated with the intention of protecting the people of Tennessee from such fraud as this, according to information we received) has not responded to our complaints as expected after we filed all the bills and necessary stacks of paperwork as legal proof of Dile M. Browns RIP OFF TACTICS.



The home office of Harley Davidson however did have a "PARALEGAL" (a subliminal message to let us know how powerful they are and that we could not accomplish anything by complaining against such a bad bunch of lawyers) take time to inform us that it was not their problem, that they hoped this would not DAMPEN OUR ENTHUSIASM for Harley Davidson Motorcycles. what a laugh, you're damned right it will. and I ain't through yet!
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