- Report: #1125758
Report - Rebuttal - Arbitrate
Complaint Review: Kodak
Kodak9952 Eastman Park Drive Windsor, Colorado USA
Kodak Easy-share & ESP 5210 home center. Kodak ESP 5210 serial # W203743 and customer support can't get it to work & refuses supervisor contact. Windsor Colorado
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64 years old and Kodak has been the only photographic manufacturer that I've had so far.
I decided to give up film cameras and try digital with a Kodak (of course) Easy-Share (CX model). I was so thrilled with it's performance, I decided to enter the digital world further with the Kodak ESP 5210 home center. This home center has been a nightmare, one right after the other since day 1. Each problem was courtesly handled by Kodak support. (I'n not thrilled that Kodak sent support jobs overseas).
Last year, my CX Easy-share died so I bought a DX7590 that is also awesome and has more space. It downloaded pictures onto my computer without a glitch. October/November last year, my computer died and I had to buy new. The new computer has windows 7 64-bit programming to get used to after years of XP 32-bil but my Kodak had no issues with tne new system whatsoever (until now). Emailed pictures, Scanned & sent important documents to my Dr. all with no problem until about 2-weeks ago after an update (don't remember if it was Kodak or Microsoft) when I tried to scam anotheer document for my Dr. & Kodak freaked out. Four tech's and over 2-hours of time wasted, the problem isn't fixed or even close to resolve! I was told 2-calls back that my issue was sent to the next level and I would get a phone call from support within 48-hours to resolve the issue. Several 48-hour periods went by so I called again and asked for a supervisor. That request was declined and I was told by this last "clown ' that the problem I was having with Kodak not recognizing my email was a problem with my system, not theirs. I admit to being computer ignorant but I also know that the system that I own/have and am having problems with is my Kodak system that worked fine until all of a sudden it didn't.
Kodak support has gone from being a hero in my head to an unquestionable joke! Right now, I have a good sized chunk of change tied up in Kodak products that don't work as they are supposed to and used to so being low-income on S.S.I. D.I. I feel that I have unjustly been ripped off by Kodak.
This report was posted on Ripoff Report on 02/22/2014 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kodak/Windsor-Colorado-80551/Kodak-Easy-share-amp-ESP-5210-home-center-Kodak-ESP-5210-serial-W203743-and-customer-1125758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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