- Report: #1125758
Report - Rebuttal - Arbitrate
Complaint Review: Kodak
Kodak9952 Eastman Park Drive Windsor, Colorado USA
Kodak Easy-share & ESP 5210 home center. Kodak ESP 5210 serial # W203743 and customer support can't get it to work & refuses supervisor contact. Windsor Colorado
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
64 years old and Kodak has been the only photographic manufacturer that I've had so far.
I decided to give up film cameras and try digital with a Kodak (of course) Easy-Share (CX model). I was so thrilled with it's performance, I decided to enter the digital world further with the Kodak ESP 5210 home center. This home center has been a nightmare, one right after the other since day 1. Each problem was courtesly handled by Kodak support. (I'n not thrilled that Kodak sent support jobs overseas).
Last year, my CX Easy-share died so I bought a DX7590 that is also awesome and has more space. It downloaded pictures onto my computer without a glitch. October/November last year, my computer died and I had to buy new. The new computer has windows 7 64-bit programming to get used to after years of XP 32-bil but my Kodak had no issues with tne new system whatsoever (until now). Emailed pictures, Scanned & sent important documents to my Dr. all with no problem until about 2-weeks ago after an update (don't remember if it was Kodak or Microsoft) when I tried to scam anotheer document for my Dr. & Kodak freaked out. Four tech's and over 2-hours of time wasted, the problem isn't fixed or even close to resolve! I was told 2-calls back that my issue was sent to the next level and I would get a phone call from support within 48-hours to resolve the issue. Several 48-hour periods went by so I called again and asked for a supervisor. That request was declined and I was told by this last "clown ' that the problem I was having with Kodak not recognizing my email was a problem with my system, not theirs. I admit to being computer ignorant but I also know that the system that I own/have and am having problems with is my Kodak system that worked fine until all of a sudden it didn't.
Kodak support has gone from being a hero in my head to an unquestionable joke! Right now, I have a good sized chunk of change tied up in Kodak products that don't work as they are supposed to and used to so being low-income on S.S.I. D.I. I feel that I have unjustly been ripped off by Kodak.
This report was posted on Ripoff Report on 02/22/2014 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kodak/Windsor-Colorado-80551/Kodak-Easy-share-amp-ESP-5210-home-center-Kodak-ESP-5210-serial-W203743-and-customer-1125758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.