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Report: #1259141

Complaint Review: Kohl's - Brown Deer Wisconsin

  • Submitted:
  • Updated:
  • Reported By: dpcltd — Fox Point Wisconsin USA
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  • Kohl's 9060 N Green Bay Rd Brown Deer, Wisconsin USA

Kohl's; customer service; escalated customer service, office of President; Kohl's has a secret return policy, not disclosed to customers - less than 1% of purchase price if you don't have a receipt Brown Deer Wisconsin

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I bought a Sketchers pair box-priced @ $75, on sale for $69 but within 6 mos of wear, the sole came unglued from the shoe. I did not have my receipt, however, the Kohl's receipts boast, "HASSLE-FREE RETURNS, ANYTIME, ANY REASON... "no receipt, no problem..." - "we can look up your purchase and give you a full refund, or even exchange."

 

I returned my defective shoe, was denied an even exchange with the statement, "this shoe is in back-stock and no longer offered..." thus, no even price exchange, only an in-store credit. In fact, I was offered less than 1% of the box-priced $75 - I was offered $6 in-store credit with the statement: "you are given the lowest sale price of the shoes when you return without a receipt and an even exchange is not possible." I asked Kohl's "when did you sell this shoe @ $6 and where?" Kohl's did not extend the courtesy of a reply. Kohl's previously said "our system" fixes the pricing for an in-store credit [$6]; mind boggling, as if some rogue computer or artificial intelligence in the "system" took over any common sense practiced by Kohl's - the policy is set by the person who programmed the "system" - which, cheats the customer of a refund and is contrary to a fair and open disclosure announced in the return policy - "hassle-free"? Only if you're willing to get less than one percent 1% of what you paid.

 

Kohl's has had an opportunity to reply to me but has declined any reply or answers.

 

Kohl's unwritten "system" policy & practice cheats the customer

 

This report was posted on Ripoff Report on 10/05/2015 03:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/kohls/brown-deer-wisconsin-53209/kohls-customer-service-escalated-customer-service-office-of-president-kohls-has-a-s-1259141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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