Complaint Review: Kohl's - Fort Gratiot Michigan
- Kohl's 24th Ave Ste 100 Fort Gratiot, Michigan USA
- Phone:
- Web:
- Category: Department & Outlet Stores
Kohl's Dishonest return policy at Kohl's Fort Gratiot Michigan
*Consumer Comment: Reasonable Policy
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I purchased a can opener back in December as a Christmas gift. My mother-in-law could not use it because of her disabliity and age so I returned it unused in original packaging. I could not find the receipt but I knew Kohl's is supposed to take back items with no receipt.
Because I am Canadian I could not start a 'my Kohl's charge' which means there was no record of my purchase using any of my credit cards. It could be that I used Kohl's cash or a merchandise credit I'm not sure.
Kohl's is quite willing for me to have a Kohl's charge and spend my money in their store but it will not allow me to keep track of purchases using a 'my Kohl's charge.
The second part of my complaint is that when they could find no record of the sale they said they could only credit me with the lowest price offered in the last 13 weeks which was ten dollars on an original twenty dollar item. I do not believe that this item was offered at Kohl's for that price. Certainly research on Amazon and other sites never showed this can opener was offered for ten dollars!
My next step is to attempt to contact Kohl's credit and return departments again which won't be an easy task as calls are put through to phone centers who cannot possibly help or make any kind of decisions.
I should probably cut up my credit card and just shop in Canada.
Pat
Writing from Port Huron,Michigan but living in Canada
Couldn't access this site without using an American address
This report was posted on Ripoff Report on 04/05/2016 07:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/kohls/fort-gratiot-michigan/kohls-dishonest-return-policy-at-kohls-fort-gratiot-michigan-1297856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Consumer Comment
Reasonable Policy
AUTHOR: coast - (USA)
SUBMITTED: Tuesday, April 05, 2016
The receipt is required to verify the amount paid for the merchandise. Their return policy is fair and certainly not dishonest.
Advertisers above have met our
strict standards for business conduct.