• Report: #426828

Complaint Review: Kool Alaskan Malamutes, Grand Rapids Michigan

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  • Submitted: Sat, February 21, 2009
  • Updated: Sun, January 22, 2012

  • Reported By:South Bend Indiana
Kool Alaskan Malamutes, Grand Rapids Michigan
2311 Divine Hwy Lyons, Michigan U.S.A.

KOOL ALASKAN MALAMUTES NOT SO "KOOL: ALASKAN MALAMUTES: BEWARE PUPPIES ARE SOLD SICK Lyons Michigan

*Consumer Comment: Excellent Malamutes from Kool Alaskan Malamutes

*Consumer Comment: Best Dog Breeders I've Been To

*REBUTTAL Owner of company: Jolene Houghtaling, owner of Hudson's Malamutes & Huskies (Hudson's Malamutes; Hudson's Huskies & Malamutes), involved in starving and abusing dogs to frame other breeders.

*Consumer Comment: Kool Malamute

*REBUTTAL Owner of company: Jolene Houghtaling, owner of Hudsons Malamutes & Huskies, involved in starving and abusing dogs to frame other breeders.

*REBUTTAL Owner of company: BEWARE of the supporting, joining, and buying puppies from the members/owners of the various Alaskan Malamute breeders, forums, and breed clubs such as Hudson's Malamutes & Huskies owned by Jolene Hou

*General Comment: Kool Alaskan Malamutes

*REBUTTAL Owner of company: BEWARE of the various Alaskan Malamute breed clubs, forums, and breeders such as the Alaskan Malamute Club of America (AMCA), Wildpaw Malamute forum, Golden Years Alaskan Malamute Rescue, and Hudson's

*REBUTTAL Owner of company: Jolene Houghtaling, owner of Hudsons Malamutes & Huskies, involved in starving and abusing dogs to frame other breeders.

*REBUTTAL Owner of company: Wildpaw Malamute forum members are saying horrible things about Kool Alaskan Malamutes. Jolene Houghtaling, owner of Hudson's Malamutes & Huskies and one of our competitors, has as her friends on Fac

*REBUTTAL Owner of company: Jolene Houghtaling, owner of Hudson's Malamutes & Huskies, is unethical and is trying to ruin other breeders' businesses:

* : Wildpaw Malamute forum members are saying horrible things about Kool Alaskan Malamutes.

* : Jolene Houghtaling, owner of Hudson's Malamutes & Huskies, has committed crimes.

*Consumer Comment: Kool Malamutes...I'd buy from them again...

*Consumer Comment: I'm sorry to hear of your injuries and losses but my experience is different

*Consumer Comment: Positive Experience with Kool Alaskan Malamutes!!

*REBUTTAL Owner of company: Kool Alaskan Malamutes: What a WONDERFUL place to purchase a Malamute!!

*REBUTTAL Owner of company: Kool Alaskan Malautes: What a WONDERFUL place to purchase a Malamute!!

*REBUTTAL Owner of company: Kool Alaskan Malautes: What a WONDERFUL place to purchase a Malamute!!

*Author of original report: KOOL ALASKAN MALAMUTES

*REBUTTAL Owner of company: Kool Alaskan Malautes: What a WONDERFUL place to purchase a Malamute!!

*Consumer Comment: Your kennel is completely the best!

*Author of original report: In Response to Jean dated 3/10 on Lori's report

*REBUTTAL Owner of company: A Wonderful Place To Purchase A Malamute!!

*Author of original report: Consumer Comments

*Consumer Comment: What a wonderful place to purchase a Malamute!!

*Consumer Comment: A wonderful family pet

*Consumer Comment: A wonderful place to purchase a Malamute!

*Author of original report: KOOL ALASKAN MALAMUTES

*REBUTTAL Owner of company: Co-owner of Kool Alaskan Malamutes

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Purchased a puppy from this breeder in Dec 2007. When I went to pick-up the puppy the breeder did not even come out to meet me she sent her teenage children to deliver the puppy to me. When asked to see the puppy quarters I was told it was too late - 6:30pm.

From the moment I brought Kodi home he had explosive diarrhea. I did not contact the breeder right away because my vet and I both felt this was just an intestinal parasite that was easily treated. After a month a treaments for coccidia, worms and prophylatic treatments for giardia I contacted the breeder who told me that this was common in malamutes until they are about 10 months old. My vet and I found this to be absurd. We tried different foods and numerous blood tests. He eventually had to be put on ID dog food and an anti-diahreal just so he would keep some nutrients. In february my vet sent out an IFA for giardia - which we had been prophylatically treated for. The test came back positive for Giardia - we continued to treat him with panacur and metronazidole - with no results.

When I contacted the breeder she told me that she had dogs that have had giardia in the past and so it was on her property. She did not disclose this to me in the beginning. Contrary to what some people will say giardia is very hard to detect - only when the parasite is shedding will you get a positive.

We continued the treatments for giardia and the prescription dog food for Kodiak but got absolutely no results - in fact he got worse. My vet sent me to Purdue university Veterinary School - there he was found to no longer have giardia but he had a resitant stain of e-coli. They also felt he had a problem with his pancreas and small bowel. They wanted to do a 3000.00 exploratory surgery to hopefully be able to make a diagnosis.

At this point we had to make a decision as he was only 5 months old and we had already put thounds of dollars into him. We made the hardest decision ever but we chose to put him out of his misery. At the time of his death he had only gained 8 lbs. in 2 months. Anyone that knows anything about malamutes will know that malamutes gain alot more than that in a 2 month period.

This is just a brief summary of my ordeal. Throughout the 4 months I owned Kodiak I was at the vet 2-3 times per week. I tried everything from holistic treatments, medications, blood work, precription dog food and making his food (for 2 weeks per Purdue he was fed a diet of cooked rice, cottage cheese and safflower oil.) and probiotics.

Kodiak never should have been sold to me. If the breeder had any knowledge of this puppy prior to him leaving she should not in good faith have let him leave her property with as sick as he was. I personally do not feel that she has any knowledge of her puppies as she has way too many litters availabe at any given time.

I did file a report with the BBB but because I chose to wait to contact her she hid behind her guarantee. Also this breeder states she is selling AKC dogs but she does not offer the papers until you spay/neuter your animal. I have requested kodiaks AKC papers but the breeder has yet to produce them. Also the vet records that were provided to me from the breeder are questionable. The receipt that was given to me had a dog's name crossed off and the mother of Kodiaks litter written in and the recipt was dated 10/07/2007 my dog's birthdate was 10/20/2007.

I have submitted all of my documentation to the Humane Society of United States, Michigan Dept of Agriculture, Michigan Attorney General. I have also posted a review on puppyfind, which I am waiting for it to be put back on as the breeder had it removed.

Dawn
South Bend, Indiana
U.S.A.

This report was posted on Ripoff Report on 02/21/2009 08:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kool-Alaskan-Malamutes-Grand-Rapids-Michigan/Lyons-Michigan-48851/KOOL-ALASKAN-MALAMUTES-NOT-SO-KOOL-ALASKAN-MALAMUTES-BEWARE-PUPPIES-ARE-SOLD-SICK-Lyons-426828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Excellent Malamutes from Kool Alaskan Malamutes

AUTHOR: tomberlinman - (United States of America)

We have gotten 2 mals from Kool Alaskan Malamutes and they have been great dogs and now problems.The consumer sure waited long enough to make a complaint......If the dog was sick it would of had a noticable problem the next day or within a week I would suspect.I would recommend Kools to anyone and would buy again. Bob & Pam Hahn
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#2 Consumer Comment

Best Dog Breeders I've Been To

AUTHOR: Tabye - (United States of America)

I have three dogs from Kool Alaskan Malamutes. All of them have been well-socialized, well-cared for and very healthy. They never had any of the issues the individual is reporting. They have all been vet checked annually for different disorders that usually effect malamutes, and nothing negative has ever come back (the oldest dog we have from them is almost 6 and the youngest 2). Each time we've adopted a puppy, we've been allowed access to their property and it is very easy to see how well-kept and down right spoiled all of their dogs are. Whenever we communicate with them, they not only remember the puppies we've adopted, but they remember the names we have chosen for them and how long we've had them. These are good, down-to-earth breeders with a lot of sense. We adopted our first dog from them in '06 and will continue to adopt puppies from them and recommend them to everyone and anyone out there.
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#3 REBUTTAL Owner of company

Jolene Houghtaling, owner of Hudson's Malamutes & Huskies (Hudson's Malamutes; Hudson's Huskies & Malamutes), involved in starving and abusing dogs to frame other breeders.

AUTHOR: Kool Alaskan Malamutes - (USA)

Jason, we never heard from you ever that there was a problem.  A breeder cannot help those who buy from them if they do not even hear that there is a problem.  Also, if you did have a problem with the puppy that you bought from us, we did give you a 3 year genetic guarantee.  The same with Dawn who wrote this ripoff report against us.  She was given a general health guarantee and a genetic guarantee.  She refused to take the offered replacement puppy.  She didn't even qualify for the replacement puppy as our vet said that it appeared that her vet overmedicated the puppy causing the chronic diarrhea that the puppy had.  But, we still offered her the replacement puppy anyways.  If Dawn chose not to take the offered puppy and if you chose to not use the guarantee that we gave you and did not even contact us about the problem, then you have no right to write these comments, and Dawn had no right to write this ripoff report.  Great that Zaida has been rewarding to you.  That is a testimony of the great Malamutes that we breed.
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#4 Consumer Comment

Kool Malamute

AUTHOR: cj711 - (United States of America)

5 years ago tomorrow Jackie and Lighthouse had puppies.  I got all shots, got puppy spayed, shots vet visits.  at about 10 months of age she had to have a $1500 surgery to save her from a life-threatening genetic defect in the ureters. Now that I see how many other problems there are with Kool's puppies I would highly, and stringently recommend that at all costs you do not buy an animal from these people. As such young children tending to so many animals is obviously not a safe practice, as it continues to produce, sick or unsafe animals at a high percentage to the consumers. If you do decide to purchase an animal from Kool's thoroughly investigate them, refuse an animal that looks unhealthy or if you are unable to inspect the grounds where the animals were raised. This is all part of being a responsible dog owner. And with this in mind if your animal has any health problem you give up the rights of a consumer the moment you fail to contact the animal seller immediately once a problem arises.

BTW Zaida other than her problem has been one of the most rewarding animals i've ever owned... expensive.. but a very calm compassionate spirit of a malamute.
Jason Lemire
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#5 REBUTTAL Owner of company

Jolene Houghtaling, owner of Hudsons Malamutes & Huskies, involved in starving and abusing dogs to frame other breeders.

AUTHOR: Kool Alaskan Malamutes - (USA)

 


Jolene Houghtaling, owner of Hudsons Malamutes & Huskies, involved in starving and abusing dogs to frame other breeders.


Jolene Houghtaling, owner of Hudsons Malamutes & Huskies, and Kiskakon Malamutes located in Allen, MI, and owned by Dawn McClellan are trying to ruin other breeders' businesses:


In September 2008, Kool Alaskan Malamutes came into the knowledge that Jolene Houghtaling, owner of Hudsons Malamutes & Huskies, was involved in starving and abusing dogs to frame other breeders for grudges that she held against these breeders. She possibly also did this to put these breeders out of business so that she could gain the entire Alaskan Malamute market. Jolene Houghtaling published starved and abused dog pictures on the internet stating that these other breeders did this. Jolene Houghtaling also spread the word around to stay away from buying from certain breeders. A number of Alaskan Malamutes breeders went out of business due to this tactic of Jolene Houghtaling.


Dawn McClellan, owner of Kiskakon Malamutes located in Allen, MI, is now helping Jolene Houghtaling, owner of Hudsons Malamutes & Huskies, ruin other breeders' businesses.


Kool Alaskan Malamutes stuck up for one of these breeders in October 2008 that Jolene Houghtaling framed with starved and abused pictures. Jolene Houghtaling then had her lawyer shut down our website. Jolene Houghtaling then had Wildpaw Malamute forum members write Ripoff Reports and other bad reviews against us in the beginning of 2009. Then, Jolene Houghtaling, owner of Hudsons Malamutes & Huskies, served lawsuits on other breeders with the false witness of Dawn McClellan, owner of Kiskakon Malamutes located in Allen, MI, to get back at these breeders. Both Jolene Houghtaling and Dawn McClellan lied under oath at one of the lawsuits.


Jolene Houghtaling, owner of Hudsons Malamutes & Huskies, also is using domain names for Cascade Alaskan Malamutes and Wakon Alaskan Malamutes in order to get puppy buyers to come to her rather than go to them. This is unethical and shady.

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#6 REBUTTAL Owner of company

BEWARE of the supporting, joining, and buying puppies from the members/owners of the various Alaskan Malamute breeders, forums, and breed clubs such as Hudson's Malamutes & Huskies owned by Jolene Hou

AUTHOR: Kool Alaskan Malamutes - (USA)

 

BEWARE of the supporting, joining, and buying puppies from the members/owners of the various Alaskan Malamute breeders, forums, and breed clubs such as Hudson's Malamutes & Huskies owned by Jolene Houghtaling, Kiskakon Malamutes located in Allen, MI, and owned by Dawn McClellan, Wildpaw Malamute forum, the Alaskan Malamute Club of America (AMCA), and Golden Years Alasakn Malamute Rescue They have been and/or are involved in one and/or more of the following unethical practices:

1. Bashing other breeders.

2. Publishing and speaking lies about other breeders.

3. Feeding the dogs in their care less than quality dog food because they did not and/or do not have the money to buy quality dog food.

4. Member(s) dumping Malamutes in kill shelters.

5. Members posting slanderous reviews and reports about other breeders.

6. Taking steps to destroy the businesses of other breeders.

7. Publishing lies about their dogs' weights to sell their puppies.

8. Hounding and stalking other breeders.

9. Using the domain names of other breeders to get their business.

10. Telling people that they come into contact with to stay away from buying puppies from certain breeders.

11. Telling people that they come into contact with that their Malamutes are better than other breeders' Malamutes.

12. Knowingly breeding Malamutes with hip dysplasia.

According to our head vet, show breeders (of which most of these clubs' members consist of) are involved in unethical practices. When our head vet was involved in showing himself, he became aware that show breeders regularly, as ONE example only, fed their dogs arsenic to make their coats nicer looking to help their dog win the shows. With arsenic being a heavy metal, our head vet knows that it will kill the dog. The show breeders say, oh well, as long as I win the show that is all that counts. This is deplorable.

Our OFA vet says that show breeders are the worst with bringing HD (hip dysplasia) into the lines of each breed. All that show breeders are concerned with (despite what their websites indicate) is WINNING. They will breed dogs with OFA hip dysplasia if they are champions or have champions in their lines. This is deplorable.

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#7 General Comment

Kool Alaskan Malamutes

AUTHOR: Doris - (U.S.A.)

My name is Doris and I am the moderator for the Wildpaws forum. I will state one last time that there is no mention of Kool Malamutes on our forum. What our members do outside of the forum is not the responsibility of the owner or moderator. Our rules clearly state there will be no negative reference to an individual or business by name. I have checked our forum numerous times and there is absolutely no reference to this kennel.  

   This will also be my last request to the owners of Kool Malamutes to not post the Wildpaws name on any forums or chat groups without prior permission from the owner of the forum. Our forum is held liable for any negative comments posted by our members and we take that very seriously. We expect the same consideration from the individuals and businesses whose names we try to protect by refusing to post any negative comments on our forum.

   If you have a problem with an individual who also is a member of the Wildpaws Forum, then post the individual's name and leave our forum out of it. The problem you have with the individual was not aired on our forum and so our name should not appear anywhere on your complaint.

Thank you

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#8 REBUTTAL Owner of company

BEWARE of the various Alaskan Malamute breed clubs, forums, and breeders such as the Alaskan Malamute Club of America (AMCA), Wildpaw Malamute forum, Golden Years Alaskan Malamute Rescue, and Hudson's

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

BEWARE of the various Alaskan Malamute breed clubs, forums, and breeders such as the Alaskan Malamute Club of America (AMCA), Wildpaw Malamute forum, Golden Years Alasakn Malamute Rescue, and Hudson's Malamutes & Huskies owned by Jolene Houghtaling:

BEWARE of the supporting, joining, and buying puppies from the members/owners of the various Alaskan Malamute breed clubs and forums such as the Alaskan Malamute Club of America (AMCA), Wildpaw Malamute forum, Golden Years Malamute Rescue, and Hudson's Malamutes & Huskies owned by Jolene Houghtaling. They have been and/or are involved in one and/or more of the following unethical practices:

1. Bashing other breeders.

2. Publishing and speaking lies about other breeders.

3. Feeding the dogs in their care less than quality dog food because they did not and/or do not have the money to buy quality dog food.

4. Member(s) dumping Malamutes in kill shelters.

5. Members posting slanderous reviews and reports about other breeders.

6. Taking steps to destroy the businesses of other breeders.

7. Publishing lies about their dogs' weights to sell their puppies.

8. Hounding and stalking other breeders.

9. Using the domain names of other breeders to get their business.

10. Telling people that they come into contact with to stay away from buying puppies from certain breeders.

11. Telling people that they come into contact with that their Malamutes are better than other breeders' Malamutes.

12. Knowingly breeding Malamutes with hip dysplasia.

According to our head vet, show breeders (of which most of these clubs' members consist of) are involved in unethical practices. When our head vet was involved in showing himself, he became aware that show breeders regularly, as ONE example only, fed their dogs arsenic to make their coats nicer looking to help their dog win the shows. With arsenic being a heavy metal, our head vet knows that it will kill the dog. The show breeders say, oh well, as long as I win the show that is all that counts. This is deplorable.

Our OFA vet says that show breeders are the worst with bringing HD (hip dysplasia) into the lines of each breed. All that show breeders are concerned with (despite what their websites indicate) is WINNING. They will breed dogs with OFA hip dysplasia if they are champions or have champions in their lines. This is deplorable.

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#9 REBUTTAL Owner of company

Jolene Houghtaling, owner of Hudsons Malamutes & Huskies, involved in starving and abusing dogs to frame other breeders.

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

 


Jolene Houghtaling, owner of Hudsons Malamutes & Huskies, involved in starving and abusing dogs to frame other breeders.


In September 2008, Kool Alaskan Malamutes came into the knowledge that Jolene Houghtaling, owner of Hudsons Malamutes & Huskies, was involved in starving and abusing dogs to frame other breeders for grudges that she held against these breeders. She possibly also did this to put these breeders out of business so that she could gain the entire Alaskan Malamute market. Jolene Houghtaling published starved and abused dog pictures on the internet stating that these other breeders did this. Jolene Houghtaling also spread the word around to stay away from buying from certain breeders. A number of Alaskan Malamutes breeders went out of business due to this tactic of Jolene Houghtaling.


Kool Alaskan Malamutes stuck up for one of these breeders in October 2008 that Jolene Houghtaling framed with starved and abused pictures. Jolene Houghtaling then had her lawyer shut down our website. Jolene Houghtaling then had Wildpaw Malamute forum members write Ripoff Reports and other bad reviews against us in the beginning of 2009.


Jolene Houghtaling also is using domain names for Cascade Alaskan Malamutes and Wakon Alaskan Malamutes in order to get puppy buyers to come to her rather than go to them. This is unethical and shady.

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#10 REBUTTAL Owner of company

Wildpaw Malamute forum members are saying horrible things about Kool Alaskan Malamutes. Jolene Houghtaling, owner of Hudson's Malamutes & Huskies and one of our competitors, has as her friends on Fac

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

 

Wildpaw Malamute forum members are saying horrible things about Kool Alaskan Malamutes. Not only are Wildpaw Malamute forum members saying terrible things about Kool Alaskan Malamutes, but their own members are dumping Alaskan Malamutes in animal shelters to be killed.

Jolene Houghtaling, owner of Hudson's Malamutes & Huskies and one of our competitors, has as her friends on Facebook Wildpaw Malamute Forum members.

Please read below for evidence that Wildpaw Malamute forum members are saying horrible things about Kool Alaskan Malamutes and dumping Alaskan Malamutes in animal shelters to be killed:

 

Kh6 Jefferson U.S.A.

there's some false information...

Devil's Advocate: I'd rather not drag the name of the forum on here but the forum is the first one that comes up when you google "malamute forum". I've been a member for 9 years (even prior to the new format) and I'm not sure why your browser would alert to a problem. Contrary to what has been posted, bashing a particular kennel (using names) publicly is forbidden. We do however have posts about what to look for in a breeder, decoding breeder websites, etc. There are a few people on the forum who have purchased dogs from the Kools. One of them discovered this site and since the people know each other from the forum having had similar experiences, they let the others know about it. Nothing more, nothing less, not driven by any outside breeder, etc. I'm not directly affected by any of this but I know the people involved and have seen the posts on the forum, discussing their problems and looking for help resolving them.

As a breeder, the "evil" AMCA kind, I would question some of what has been said in the various rebuttals and would love to go to town pointing out everything that doesn't make sense but it's not my fight. In this case I think both parties share responsibility, one took on a dog with likely same sex problems, the other allowed it to happen.

 

Kh6 Jefferson U.S.A.

Not sure where that came from or the relevance...

For starters, this breeder is not being bashed on the forum. It is not allowed. I believe anyone who wishes to read the posts on the forum are welcome to do so but you have to be a member to post. Feel free to do a search, there are no posts bashing this breeder. Some of the people filing reports are on the forum but there are over 700 members from all over the world--the malamute world is a small one and given the number of litters produced by this kennel, big surprise that some of their puppy people found the forum and joined. We have pet people, show people, working people, breeders, and rescue people on there.

It's irrelevant where the administrator is from. He maintains the forum from a technical standpoint and doesn't participate in discussions--I'm not even sure if he owns malamutes. The moderator is the one who polices the forum and mentioning breeders by name in a negative light is forbidden and may get you expelled from the forum.

It's not quite the conspiracy you want it to be.

 

Doris Chesapeake U.S.A.

The "Other" Forum

I am the moderator of the Wildpaws Forum. I am the one responsible for making sure that our forum rules are followed. We do not allow any negative comments about a person, business, or product by name.

I have done a thorough search of our site and Kool Alaskan Malamutes is not mentioned anywhere on our forum. With 700+ members, there are members who have purchased puppies from Kool's as well as many other kennels. The fact that they are members of our group does not make the Wildpaws Forum in any way involved in these Ripoff Reports. There is no mention of Ripoff Reports or getting together to file complaints against anyone. What our members do outside of the forum is their personal business and not linked to our forum.

I do not want our forum drug into any conflicts outside of our group. We are not linked to any breeding kennel and do not sell puppies on our forum, so are not in competition with any breeding kennels. Since the Kool Alaskan Malamutes name is not posted anywhere on our forum, we are not involved in any way with any of the complaints filed.

Please be careful about using names on a site like this, where the info can not be edited. Even if wrongly accused, the info can not be removed. Our forum is very careful to not post negative info about anyone by name to protect ourselves from legal issues and we expect others to do the same for us.

Thank you

 

Wildpaw Malamute forum states that nothing negative is being said on their forum about Kool Alaskan Malamutes, but please read the following email excerpts from a Malamute rescue group and emails from a previous puppy buyer who is/was a part of Wildpaw Malamute forum. All email addresses have purposely been omitted. The name of the Malamute rescue worker has been also purposely omitted. Maybe nothing negative is being said on Wildpaw's forum itself about Kool Alaskan Malamutes, but the members of Wildpaw Malamute forum are clearly saying terrible things about Kool Alaskan Malamutes:

 

1. On Sun, Feb 22, 2009 at 11:51 AM, Britney Behling wrote:

"Hi Pat- Sargent is doing great, we love him to death. He is currently in Novice training, graduated from his puppy class with flying colors. He LOVES his sister and his favorite toys are balls, he has quite the accumulation of them at this point. (I have attached a couple pictures). We would love to find Sarge a playmate as his sister is getting a little older now and would much rather relax on the couch with us than run around and wrestle with Sarge. Unfortunately, we can only afford about 200-250 for another dog, so if you have any puppies that haven't found homes yet and their prices drop a little bit, it'd be great if you could let me know. Like I said, we would love to have a new puppy in the house. Thanks so much for your time.

Britney Behling"

 

On May 26, Britney wrote an email to the Malamute rescue stating that they had another male dog now, obviously adopted/bought after the February 22 email from Britney to us that is seen above.

 

2. On Thu, May 28, 2009 at 2:41 PM wrote: 

Please find below a message submitted on 2009-05-28 at 18:41 comments:

"Hello- We have been contacted about a pup you sold (out of Power and Montana) that the owners have to "get rid of". I'd like to make arrangements for him to be returned to you. Please email me at your earliest convenience....this pup doesn't have much time. Thank you." 

 

3. On Thu, May 28, 2009 at 8:55 PM, Britney Behling wrote: 

"Pat- After receiving Sarge from you, we joined Wildpaws Forum and heard terrible things about you, your family and your "puppymill" as most would call it. We were told not to expect you to take any sort of responsibility for any defaults in your dogs by not only other malamute owners, but by other breeders and by the Alaskan Malamute Rescue themselves. What would you have done, may I ask? Driven the 5 hours to come pick him up just to sell him to another family unaware of the temperment problems you knowingly breed into your poor animals? He has a severe aggressive reaction with other dogs in his home and we did what was best for him due to the dangerous situation we were presented with in our home. He will go to Alaskan Malamute Rescue and any family interested in adopting him will be informed of his aggression along with only being placed in a single dog home."

Sent from my iPhone 

 

On May 28, 2009, at 7:44 PM, Kool Family wrote:

"Britney, Per your signed contract, you were required to contact us if you no longer wanted your Mal from us. Why did you "drop" him off at a rescue?

The Kools" 

 

4. On Fri, May 29, 2009 at 8:35 AM, wrote:

"I was contacted about a mal by DuPage County - area shelters often contact breed rescue about dogs at their facilities. We have him listed on our website as a potentially incoming dog (he is still at the County kill facility at present). We frequently help dogs from area shelters. Can you help him? As you know, rescue is a small network of volunteers. We don't have a kennel setup or anything like many breeders do. Please just let me know if you are able to help Sarge, I don't want to see him die." 

 

So, this great Malamute rescue worker took HER time and HER gas money to rescue Sarge and drive him to us shortly after the above email, and Sarge JUST left us in October 2009 for his new home. Not only are Wildpaw Malamute forum members saying terrible things about Kool Alaskan Malamutes, but their own members are dumping Malamutes in animal shelters to be killed.

 

While Sarge was with us for over 4 months, he lived in wonderful peace with 2 other AKC purebred Malamutes even sharing with them open feeding 24 hours/day as well as the same water. 

 

Jolene Houghtaling, owner of Hudson's Malamutes & Huskies, is unethical and is trying to ruin other breeders' businesses:

1. Posting slanderous reviews and ads against other breeders.

2. Posting slanderous articles on her own website against other breeders.

3. Getting other people to post slanderous ads and reviews against other breeders.

4. Starving and abusing dogs to frame this on other breeders because Jolene was mad at these other breeders.

5. Is a friend of Wildpaw Malamute forum members. Wildpaw Malamute forum members are saying horrible things about Kool Alaskan Malamutes.

 

Jolene Houghtaling, owner of Hudson's Malamutes & Huskies, is also involved in unethical breeding practices:

1. Breeding dogs with hip dysplasia to get puppies from the lines of the dogs who have the hip dysplasia.

2. Using a cattle prod on her dogs when they dig out to teach them not to do it again. The proper thing to do is to cement under the fence so that they cannot dig out.

3. Has dogs that live together that fight to the extent of ripping each others ears off.

4. Lies about her dogs weights to sell her puppies.

5. Swindles Malamutes from unsuspecting owners to capture all of the Malamute bloodlines. 

 

 

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#11 REBUTTAL Owner of company

Jolene Houghtaling, owner of Hudson's Malamutes & Huskies, is unethical and is trying to ruin other breeders' businesses:

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

 

Jolene Houghtaling, owner of Hudson's Malamutes & Huskies, is unethical and is trying to ruin other breeders' businesses:

1. Posting slanderous reviews and ads against other breeders.

2. Posting slanderous articles on her own website against other breeders.

3. Getting other people to post slanderous ads and reviews against other breeders.

4. Starving and abusing dogs to frame this on other breeders because Jolene was mad at these other breeders.

5. Is a friend of Wildpaw Malamute forum members. Wildpaw Malamute forum members are saying horrible things about Kool Alaskan Malamutes.

 

Jolene Houghtaling, owner of Hudson's Malamutes & Huskies, is also involved in unethical breeding practices:

1. Breeding dogs with hip dysplasia to get puppies from the lines of the dogs who have the hip dysplasia.

2. Using a cattle prod on her dogs when they dig out to teach them not to do it again. The proper thing to do is to cement under the fence so that they cannot dig out.

3. Has dogs that live together that fight to the extent of ripping each others ears off.

4. Lies about her dogs weights to sell her puppies.

5. Swindles Malamutes from unsuspecting owners to capture all of the Malamute bloodlines.

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#12

Wildpaw Malamute forum members are saying horrible things about Kool Alaskan Malamutes.

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

 

Kh6 Jefferson U.S.A.

there's some false information...

Devil's Advocate: I'd rather not drag the name of the forum on here but the forum is the first one that comes up when you google "malamute forum". I've been a member for 9 years (even prior to the new format) and I'm not sure why your browser would alert to a problem. Contrary to what has been posted, bashing a particular kennel (using names) publicly is forbidden. We do however have posts about what to look for in a breeder, decoding breeder websites, etc. There are a few people on the forum who have purchased dogs from the Kools. One of them discovered this site and since the people know each other from the forum having had similar experiences, they let the others know about it. Nothing more, nothing less, not driven by any outside breeder, etc. I'm not directly affected by any of this but I know the people involved and have seen the posts on the forum, discussing their problems and looking for help resolving them.

As a breeder, the "evil" AMCA kind, I would question some of what has been said in the various rebuttals and would love to go to town pointing out everything that doesn't make sense but it's not my fight. In this case I think both parties share responsibility, one took on a dog with likely same sex problems, the other allowed it to happen.

 

Kh6 Jefferson U.S.A.

Not sure where that came from or the relevance...

For starters, this breeder is not being bashed on the forum. It is not allowed. I believe anyone who wishes to read the posts on the forum are welcome to do so but you have to be a member to post. Feel free to do a search, there are no posts bashing this breeder. Some of the people filing reports are on the forum but there are over 700 members from all over the world--the malamute world is a small one and given the number of litters produced by this kennel, big surprise that some of their puppy people found the forum and joined. We have pet people, show people, working people, breeders, and rescue people on there.

It's irrelevant where the administrator is from. He maintains the forum from a technical standpoint and doesn't participate in discussions--I'm not even sure if he owns malamutes. The moderator is the one who polices the forum and mentioning breeders by name in a negative light is forbidden and may get you expelled from the forum.

It's not quite the conspiracy you want it to be.

 

Doris Chesapeake U.S.A.

The "Other" Forum

I am the moderator of the Wildpaws Forum. I am the one responsible for making sure that our forum rules are followed. We do not allow any negative comments about a person, business, or product by name.

I have done a thorough search of our site and Kool Alaskan Malamutes is not mentioned anywhere on our forum. With 700+ members, there are members who have purchased puppies from Kool's as well as many other kennels. The fact that they are members of our group does not make the Wildpaws Forum in any way involved in these Ripoff Reports. There is no mention of Ripoff Reports or getting together to file complaints against anyone. What our members do outside of the forum is their personal business and not linked to our forum.

I do not want our forum drug into any conflicts outside of our group. We are not linked to any breeding kennel and do not sell puppies on our forum, so are not in competition with any breeding kennels. Since the Kool Alaskan Malamutes name is not posted anywhere on our forum, we are not involved in any way with any of the complaints filed.

Please be careful about using names on a site like this, where the info can not be edited. Even if wrongly accused, the info can not be removed. Our forum is very careful to not post negative info about anyone by name to protect ourselves from legal issues and we expect others to do the same for us.

Thank you

 

Wildpaw Malamute forum states that nothing negative is being said on their forum about Kool Alaskan Malamutes, but please read the following email excerpts from a Malamute rescue group and emails from a previous puppy buyer who is/was a part of Wildpaw Malamute forum. All email addresses have purposely been omitted. The name of the Malamute rescue worker has been also purposely omitted. Maybe nothing negative is being said on Wildpaw's forum itself about Kool Alaskan Malamutes, but the members of Wildpaw Malamute forum are clearly saying terrible things about Kool Alaskan Malamutes:

 

1. On Sun, Feb 22, 2009 at 11:51 AM, Britney Behling wrote:

"Hi Pat- Sargent is doing great, we love him to death. He is currently in Novice training, graduated from his puppy class with flying colors. He LOVES his sister and his favorite toys are balls, he has quite the accumulation of them at this point. (I have attached a couple pictures). We would love to find Sarge a playmate as his sister is getting a little older now and would much rather relax on the couch with us than run around and wrestle with Sarge. Unfortunately, we can only afford about 200-250 for another dog, so if you have any puppies that haven't found homes yet and their prices drop a little bit, it'd be great if you could let me know. Like I said, we would love to have a new puppy in the house. Thanks so much for your time.

Britney Behling"

 

On May 26, Britney wrote an email to the Malamute rescue stating that they had another male dog now, obviously adopted/bought after the February 22 email from Britney to us that is seen above.

 

2. On Thu, May 28, 2009 at 2:41 PM wrote: Please find below a message submitted on 2009-05-28 at 18:41 comments:

"Hello- We have been contacted about a pup you sold (out of Power and Montana) that the owners have to "get rid of". I'd like to make arrangements for him to be returned to you. Please email me at your earliest convenience....this pup doesn't have much time. Thank you."

 

3. On Thu, May 28, 2009 at 8:55 PM, Britney Behling wrote: "Pat- After receiving Sarge from you, we joined Wildpaws Forum and heard terrible things about you, your family and your "puppymill" as most would call it. We were told not to expect you to take any sort of responsibility for any defaults in your dogs by not only other malamute owners, but by other breeders and by the Alaskan Malamute Rescue themselves. What would you have done, may I ask? Driven the 5 hours to come pick him up just to sell him to another family unaware of the temperment problems you knowingly breed into your poor animals? He has a severe aggressive reaction with other dogs in his home and we did what was best for him due to the dangerous situation we were presented with in our home. He will go to Alaskan Malamute Rescue and any family interested in adopting him will be informed of his aggression along with only being placed in a single dog home."

Sent from my iPhone

 

On May 28, 2009, at 7:44 PM, Kool Family wrote:

"Britney, Per your signed contract, you were required to contact us if you no longer wanted your Mal from us. Why did you "drop" him off at a rescue?

The Kools"

 

4. On Fri, May 29, 2009 at 8:35 AM, wrote:

"I was contacted about a mal by DuPage County - area shelters often contact breed rescue about dogs at their facilities. We have him listed on our website as a potentially incoming dog (he is still at the County kill facility at present). We frequently help dogs from area shelters. Can you help him? As you know, rescue is a small network of volunteers. We don't have a kennel setup or anything like many breeders do. Please just let me know if you are able to help Sarge, I don't want to see him die."

 

So, this great Malamute rescue worker took HER time and HER gas money to rescue Sarge and drive him to us shortly after the above email, and Sarge is STILL with us as of 8/23/09. Not only are Wildpaw Malamute forum members saying terrible things about Kool Alaskan Malamutes, but their own members are dumping Malamutes in animal shelters to be killed.

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#13

Jolene Houghtaling, owner of Hudson's Malamutes & Huskies, has committed crimes.

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

Jolene Houghtaling, owner of Hudson's Malamutes & Huskies, has committed crimes against other breeders:

1. Posting slanderous reviews and ads against other breeders.

2. Posting slanderous articles on her own website against other breeders.

3. Getting other people to post slanderous ads and reviews against other breeders.

4. Starving and abusing dogs to frame this on other breeders because Jolene was mad at these other breeders.

5. Is a friend of Wildpaw Malamute forum members. Wildpaw Malamute forum members are saying horrible things about Kool Alaskan Malamutes.

 

Jolene Houghtaling, owner of Hudson's Malamutes & Huskies is also involved in unethical breeding practices:

1. Breeding dogs with hip dysplasia to get puppies from the lines of the dogs who have the hip dysplasia.

2. Using a cattle prod on her dogs when they dig out to teach them not to do it again. The proper thing to do is to cement under the fence so that they cannot dig out.

3. Has dogs that live together that fight to the extent of ripping each others ears off.

4. Lies about her dogs weights to sell her puppies.

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#14 Consumer Comment

Kool Malamutes...I'd buy from them again...

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

Kool Malamutes...I'd buy from them again...

I stumbled upon the Kool Malamutes accidently.

I'm laying out the background for finding Kool's...
I had purchased a 'malamute' from a Tennesee breader circa June 2004. Our buddy died quite suddenly just after his 4th birthday. He had always had health problems. However, he got the best vet treatment money and friendship can buy.
He went from a healthy 150 pound malamute mix to a dead dog in 48 hours. We were stunned and our vets just as stunned and crushed as we were. He was loved by all and our vets always treated him as their own. Our grief was overwhelming.
There was a huge hole in our lives.

I was just surfing Mal sites and stumbled upon Kool's. They had some pups and some adult animals that looked just like a Mal-Sam mix I had for 13 years that was the predecessor of the Tennessee Mal.

So I called the Kools and spoke briefly with Mr. Kool. He told me that I really needed to speak to Pat. Later on in the day, Pat Kool returned returned my call. I told her what had happened some 8 months prior, and that I was considering acquiring another Mal (actually one of her Sam-Mal mixes). She told me I needed to fill out her questionaire before we could speak about purchase. The questionaire was very thorough. I submitted it. Pat emailed me back with more questions she would like answered. I did that. She also wanted to speak with my vets if possible. I said sure and informed my vet that they would be receiving a call from a breeder concerning how we cared for our dogs. She did indeed contact my vets. I went through 3 grueling phone interviews with Pat. She apologized, but she wanted to know how her pups would fare with us.

I thought about it and it occured to me that she was committed to placing her pups in the best of homes, and that they would receive the best care and love.

She finally agreed to sell me a pup. I told her I wanted a Mal-Sam mix, preferably white with biscuit markings. She told me she had a litter coming around the first of December. We agreed on the price, I first in line for pick of the litter. I wired her the deposit and received a statement from her with in days. The litter arrived and Pat immediatly sent pictures of the pups feeding. I saw the one I wanted almost right away. Once a week she sent pictures and updates. She also provided me with the OFA certs for the daddy and mama. We spoke by phone at least once a week as well.

Finally, it was time for Orvis to come home to the Mississippi Coast. Pat shipped Orvis to our local airport about 30 minutes away.

Orvis arrived in a rather expensive crate, bedded in towels, clean, healthy, but just a tad dissoriented. He sat in my wife's lap with a heavy towel (ours) all the home...I might add he tried to slip into my lap as well.

Orvis came into our home that he would share with two rescue dogs we have. He fit right in.

He's 7 months old now. About 80 pounds, smart and sharp...A true joy and a wonderful puppy. He's almost magic....

We still stay in touch with the Kools and send them updated images and just chat.
Pat Kool is a good and caring person. She is devoted, at least to us, and loves to hear how Orvis is doing. I have never known a breeder that showed so much concern.

My wife and I are old enough to know that Orvis will be our last 'big dog'.
However, I would highly reccomend Kool's to anyone that wants a good dog and a breeder that cares about her pups...


Tim & Adele
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#15 Consumer Comment

I'm sorry to hear of your injuries and losses but my experience is different

AUTHOR: Batman - (U.S.A.)

Where to begin? I am sorry to hear of the bite of the little boy and the losses of the puppies. My experience with the Kool Alaskan Malamutes Kennel was similar in some ways yet with extremely different results. We (myself and 2 children) drove out (22 hours round trip) to pick the pup from South Jersey (Philadelphia area). I did not have opportunity to meet Pat, yet I spoke with her on the phone during my drive out and was informed that the children would be there to meet me and that they were give the pup a bath. I was not surprised to see the children because on the website, if I'm not mistaken, it states that it's a family business and some of the dogs are owned by the children. My pup was bathed and I received her paperwork and my change from the Kool's teenaged son. Please forgive me for not remembering your name. I would have liked to have seen a bunch of puppies bouncing all over one another, but I do remember it was week after Thanksgiving a storm was coming that weekend. I did meeting Silver Star & Thunder, parents of my pup. Silver Star, very impressive! Thunder, a little shy but she came over and let my children pet her as she gave me a sniff.

I too have a vet receipt with a dog's name crossed out and Thunder's name written in prior to the date of my dog's birth. I've gotta say that's not a very big issue for me. When we got our pup back home we took her for a visit to the Matthew J. Ryan Veterinary Hospital of the University of Pennsylvania. Not because anything was wrong, but because I wanted to establish a medical history for our newest family member. She was given Panacur for Giardia and scheduled for a follow up visit. They mentioned that it as if it was not a big deal, common for puppies to experience diarrhea.

The pup was given attention by every dog owner, staff member and passer by the caught sight of her-- very impressive! They all commented on her physical beauty, but staff and dog people kept mentioning her peaceful temperament. My cousin is our dog trainer, after all he was awarded the BEST of Philly dog trainer in1997 by Philadelphia magazine. Meeting the parents of our pup was one of the things he told us about, that is why I mentioned it earlier. If momma doesn't trust humans chances are pups won't either. Upon meeting our pup he could not get over the fact that she was not as hyper as husky's tend to be. When I told him that she was a siberian husky/alaskan malamute mix then he knew why she was so mellow. He was impressed with her behavior.

All in all, our pup has been tremendously delightful. She is well mannered in the house, has been great with people adults and children. She plays rough with other dogs at the dog parks but she gets knocked to the ground too. I've seen her aggressive at times with other dogs when they snap at her or approach when I'm giving her a treat. But I must say that every member of my home can take what she has out of her mouth at any time!! We have all put our hand in her bowl while she is eating. It is mandatory I know she will not bite my family. My trainer warned that teeth to skin are a no-no even during play. However, this pup used to grab my hand or nudge me with her big black nose when she had to go to the bathroom; incredible. It drove my cousin nuts, because of his no teeth to skin rule, but hey, it keeps my floors and rugs clean.

Our pup will be 2 years old in September 2009 her name is Hopie's Delight is Shino, Thunder's Silver Star. She is known far and wide as Shino. She is everything anyone could ever want a dog to be and what every dog wants to be. Again I am sorry for your losses and bad experiences, but I'm often asked where she came from or can they have her pups.
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#16 Consumer Comment

Positive Experience with Kool Alaskan Malamutes!!

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

Submitted: 3/29/2009 1:23:28 PM
Modified: 3/29/2009 9:43:55 PM

Julia
Glen Cove, New York
U.S.A.

Positive Experience with Kool Alaskan Malamutes!!

I am writing because I want to make people aware of my positive experience with Kool Kennels. After recently losing my beloved husky/chow mix to a brain tumor (not purchased from Kool Alaskan Malamutes), I had been looking for a few months for a new addition to my family. Thankfully I stumbled across Kool Kennels on the internet and wrote to Pat Kool. She was very compassionate about my loss and incredibly helpful and thorough in questioning everything about me that would affect placement of one of her puppies in my home. I also felt very comfortable asking her questions and she responded within a day (usually within a few hours) of my many emails. Most people may have been frustrated with the 30+ emails, but not Pat, she was willing to answer all my questions and was especially accommodating. I asked to get the puppy at 7 weeks old, and she made special arrangements to bring the puppy in early to the vet so I could drive (from NY to Michigan) to pick up my puppy. That's right, I didn't want to wait 8 weeks to ship the puppy and it was very important to me that I find the right puppy that I could sense a bond with. Also, I have cats and I didn't want an older dog to think of them as prey. She said I could have pick of the litter, and remained true to her word.


When I got to the Kennel, Jim Kool and his daughters greeted us warmly and brought out Bella (the mommy of the puppy we were strongly leaning towards). What a wonderful dog! She immediately came over to me and my father and was kissing us happily. She was clean, happy and very good natured and obviously well cared for. Then we were allowed to play with 2 puppies from squishy's litter. All white puppies who were also very clean, happy and taken care of. Jim answered all of our questions, offered to show us around and see the father of the puppy we were leaning towards. We were given plenty of time to make our decision and to just play with the puppies.


Our puppy was given a bath and brought out to us swaddled in a towel and was the cutest thing EVER! She was so well behaved on the 12 hour ride home, I was amazed, there are people who are less well behaved in the car than that puppy. She's been home for a little while now, and already gets along great with my two cats. She's perfectly healthy and everyone who's seen her not only glows about how gorgeous she is, but just how sweet and loving she is. I have nothing but good things to say about Kool Kennels and my experience there.


I'd like to add, I read the negative rip off reports right before I went to pick up my puppy and I was genuinely concerned if not terrified that I was going to walk into a puppy mill situation. Thankfully, that was NOT the case!!! People looking to purchase puppies from Kool Alaskan Malamutes should not be swayed by the negativity splashed all over this forum, I was just there and didn't see or experience anything negative at all. And after 12 hours in a car and having the posts on this site in the forefront of my brain I was hyper-vigilant about any poor treatment of animals or deplorable conditions I might encounter. In summation, I don't think anyone will be disappointed by getting a puppy from Kool Kennels. They are the most beautiful, happy, healthy and wonderful dogs and the conditions in which they were kept looked good to me. I am a huge animal rights advocate and I saw nothing but loving, caring dog owners in the Kools. In fact I'm definitely looking to get another puppy from them in the future since our puppy has already infused the house with so much joy and laughter. I can't speak for others, but personally, my experience was wonderful. I'm reminded of that and how thankful I am that I found them every time I see my little puppy's face.
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#17 REBUTTAL Owner of company

Kool Alaskan Malamutes: What a WONDERFUL place to purchase a Malamute!!

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

The ripoff report failed to include the following on our last rebuttal exchange:




THE PET CENTER:
"Giardia are actually protozoans (single celled organisms) and are commonly found in the intestines of many animals, including dogs."


"Giardia in Dogs and Cats:
More Common Than
You Think
Stanley L. Marks, BVSc, PhD, DACVIM (Internal Medicine, Oncology), DACVN
University of California School of Veterinary Medicine
Davis, California"
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#18 REBUTTAL Owner of company

Kool Alaskan Malautes: What a WONDERFUL place to purchase a Malamute!!

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

Dawn,

You need to know who you are talking to: This is a family endeavor, not a "Pat" endeavor. Jim is the sole owner of the DBA. You need to speak to us ALL. Also, by what you are saying, you are also slamming our vet clinic.

If your puppy was sick from day ONE, then why did you wait 41-43 days to contact Kool Alaskan Malamutes? If we bought a puppy that was sick from day one, we certainly would contacted the breeder immediately. Also, we NEVER said that you had to have exploratory surgery for the puppy. Spending $3000 on that would have been ridiculous. We wanted the vet records for SIMPLE clarification to confirm with our vets what was going on. What person would just accept your word that there was a problem WITHOUT seeing vet proof? All we asked for was to see the vet proof. Period. That is where the POTENTIAL needs to be dropped out. The BBB correspondence said that we DID offer you a puppy. And, you stated to the BBB: "The only thing I want is my money reimbursed - if she is willing to do this then we will send the vet bills etc she is stating she wants. If not then this will obviously not be resolved at this time."

As for not taking him back:

Dawn's BBB statements:

Desired Resolution:
"What I would like is for her to take back this puppy and to reimburse me for the price of the puppy. I am not asking for any of the vet bills to be reimbursed. I would also like them to meet me halfway as it is a 3 hour drive one way."

Our guarantee states that it is a puppy replacement ONLY. You were asking for the money back. Therefore, you were not giving us the option to take him back because the stipulation was your money back.. YOU made the decision to put him down so that he would not ruin your whole house as stated to the BBB.

Also, one of Pat's last emails to Dawn did state that she didn't want any more transmission about the subject because Dawn had become hostile. But the following email stated that if Dawn wanted to continue to discuss the problem, that would be fine. Pat never heard back from her after that. So, Pat was the last one to email Dawn, and she did not return Pat's email, so we took that as a closed door on communication.

Dawn's "4) CLARIFICATION: I DO NOT belong to any forum." This is a contradiction to your statement made on 3/11/09: "There is a forum for malmute owners (I am not sure if I am allowed to give the name) to communicate with each other - maybe you should join it (very easy to find) and find out how others feel about Kool malamutes - you might be surprised."

We have NEVER had a report back of any e-coli EVER. We also never had a report of coccidia on our property at the time that we had your puppy with us. The guarantee states coccidia because it is common in animals. We do admit that we used to have a giardia problem, but, our vet clinic has changed our worming program, and we no longer have an issue with it. AND, you are the ONLY person that states that it was an immense problem.

The slander comes in that you consistently tell ONLY your side of the story. This is our last transmission on this ripoff report. Our lawyer will now be given all of the information and advise us on what step is next.
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#19 REBUTTAL Owner of company

Kool Alaskan Malautes: What a WONDERFUL place to purchase a Malamute!!

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

Dawn,

You need to know who you are talking to: This is a family endeavor, not a "Pat" endeavor. Jim is the sole owner of the DBA. You need to speak to us ALL. Also, by what you are saying, you are also slamming our vet clinic.

If your puppy was sick from day ONE, then why did you wait 41-43 days to contact Kool Alaskan Malamutes? If we bought a puppy that was sick from day one, we certainly would contacted the breeder immediately. Also, we NEVER said that you had to have exploratory surgery for the puppy. Spending $3000 on that would have been ridiculous. We wanted the vet records for SIMPLE clarification to confirm with our vets what was going on. What person would just accept your word that there was a problem WITHOUT seeing vet proof? All we asked for was to see the vet proof. Period. That is where the POTENTIAL needs to be dropped out. The BBB correspondence said that we DID offer you a puppy. And, you stated to the BBB: "The only thing I want is my money reimbursed - if she is willing to do this then we will send the vet bills etc she is stating she wants. If not then this will obviously not be resolved at this time."

As for not taking him back:

Dawn's BBB statements:

Desired Resolution:
"What I would like is for her to take back this puppy and to reimburse me for the price of the puppy. I am not asking for any of the vet bills to be reimbursed. I would also like them to meet me halfway as it is a 3 hour drive one way."

Our guarantee states that it is a puppy replacement ONLY. You were asking for the money back. Therefore, you were not giving us the option to take him back because the stipulation was your money back.. YOU made the decision to put him down so that he would not ruin your whole house as stated to the BBB.

Also, one of Pat's last emails to Dawn did state that she didn't want any more transmission about the subject because Dawn had become hostile. But the following email stated that if Dawn wanted to continue to discuss the problem, that would be fine. Pat never heard back from her after that. So, Pat was the last one to email Dawn, and she did not return Pat's email, so we took that as a closed door on communication.

Dawn's "4) CLARIFICATION: I DO NOT belong to any forum." This is a contradiction to your statement made on 3/11/09: "There is a forum for malmute owners (I am not sure if I am allowed to give the name) to communicate with each other - maybe you should join it (very easy to find) and find out how others feel about Kool malamutes - you might be surprised."

We have NEVER had a report back of any e-coli EVER. We also never had a report of coccidia on our property at the time that we had your puppy with us. The guarantee states coccidia because it is common in animals. We do admit that we used to have a giardia problem, but, our vet clinic has changed our worming program, and we no longer have an issue with it. AND, you are the ONLY person that states that it was an immense problem.

The slander comes in that you consistently tell ONLY your side of the story. This is our last transmission on this ripoff report. Our lawyer will now be given all of the information and advise us on what step is next.
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#20 Author of original report

KOOL ALASKAN MALAMUTES

AUTHOR: Dawn - (U.S.A.)

Pat
1) This is not what you call blackmail. This is called educating the public. The public deserves to be well informed consumers before making a purchase. Kind of like looking through consumers magazine before purchasing a car or appliance.

2) As for offering me another puppy the stipulation was that I had to prove a genetic/congenital defect. In order to get this I would have had to have the exploratory surgery that I already told you I was not going to put Kodiak through. Kodiak had already been put through too much. We requested that you take back Kodiak and refund our purchase price - not the medical bills- as I did not want to have to put him down myself - as the past four months had already been an emotional rollercoaster. According to the ASPCA and Main Line Animal Rescue( an organization that has saved thousands of dogs from puppy mills and was featured on Oprah Winfrey in March 2008) A responsible breeder will take back any of their animals, at any time and for any reason. Pat you stated in the BBB We will not take him back if he is in the condition she states. Our guarantee doe not state that we will. As for wanting another puppy that was not ever an option - One sick dog was enough I could not put myself or my family through that turmoil again.

3)The e-mail transmissions ended at the end of Feb 2008 at Pat Kool's request. At the time the transmissions stopped Kodiak was in the middle of the giardia treatment, of panacur and metroniazadole, which yielded NO positive results. It was at this point that we were referred to Purdue Veterinary School of Medicine. Bottom line Kodiak came home with explosive diarrhea, confirmed diagnosis of coccidia, giardia and e-coli and potentially had a pancreatic and bowel disorder.

4) CLARIFICATION: I DO NOT belong to any forum. But I have read, researched and reviewed postings. I chose to file a ripoffreport after an acquaintance used this site after a bad experience with a mortgage company. I wrote this report for closure. I felt the need to warn potential buyers because Kodiak never should have been sold to me in the condition he was in. Pat has too many puppies at any one time to know the health of each and every one of them. I have been doing a lot of research and if you look at the criteria for being a good dog breeder according to the Humane Society of the United States it states that if a breeder does not meet all their minimum criteria that the potential puppy buyer should walk away. While yes you do meet some of the criteria you do not meet them all. And if you look under the ASPCA's website under what is a puppy mill it states that many of puppy mill dogs go to their new homes with diseases or infirmities that can include: giardia, intestinal parasites, chronic diarrhea etc......
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#21 REBUTTAL Owner of company

Kool Alaskan Malautes: What a WONDERFUL place to purchase a Malamute!!

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

Kool Alaskan Malamutes has been encourage to put a more lengthy rebuttal on against Dawn's accusations.

Dawn bought a puppy from Kool Alaskan Malamutes on 12/20/07. He was the largest of the litter out of 10 puppies being examined by our vet from the Animal Clinic, Inc. of GR, MI, on 12/14/07. He was found to be very healthy and weighed in on the vet scale at 17.8# and had no diarrhea. You may contact the Animal Clinic at 616-241-3651.

We had a 30 day general health guarantee when Dawn purchased her puppy (45 days now), whereas, most breeders only have a 48-72 hour guarantee if any at all. We heard from Dawn between day 41-43 after she purchased her puppy. She states that he was sickly from day one of purchase, yet, she waited until 41-43 days after purchase to contact Kool Alaskan Malamutes that her puppy had diarrhea. Dawn became defensive, did not like the input from Kool Alaskan Malamutes, and cut off contact. She then went to the BBB in April 2008. Dawn never sent us any vet information as required by our genetic and general health guarantees. She did give a small amount of vet information, however, in her BBB correspondence. In that small amount of vet info, Kool Alaskan Malamute's vet was able to conclude that the puppy was over medicated by her vet causing the necessary flora of the puppy's intestines to be stripped away causing chronic diarrhea. One example of over medication was that her vet gave the puppy amoxillin he said for parasites. Amoxillin is used for treating infections, not parasites. Her vet also continued to treat with worming medicines that had antibiotics in them which strip away the good flora from the intestines despite the fact that the fecal tests were negative. Dawn stated to the BBB that she could not have the puppy ruining her whole house with his diarrhea and had him euthanized. She stated that she wanted her money back, and if she didn't get it back, then she would seek other avenues.

Approximately 98% of breeders' guarantees state that if there is found to be anything wrong with a puppy, a puppy is offered as replacement. No money back. Dawn bought her puppy from Kool Alaskan Malamutes with the guarantee that she was given which included ONLY a puppy exchange. Even though our vet stated that it was Dawn's vet that caused the continued diarrhea of the puppy, the BBB states that their members, of which Kool Alaskan Malamutes is a member of the BBB, should seek to meet their "customers" half way. So, that is exactly what we did. We offered Dawn a replacement puppy. She refused the puppy. She wanted only her money back and threatened to seek other avenues to accomplish that. That is indeed blackmail. The definition of blackmail is extortion or coercion by threats especially of public exposure or criminal prosecution.

Then, Dawn put a negative review on Puppyfind for Kool Alaskan Malamutes on 1/31/09 of which was revised on 3/17/09. In the Puppyfind review, Dawn stated that Kool Alaskan Malamutes hid behind their guarantee and potentially offered another puppy. NO, Kool Alaskan Malamutes DID offer another puppy. This is not hiding behind our guarantee. Dawn then, about 3 weeks later, put this Ripoff report on as another attempt to blackmail Kool Alaskan Malamutes. Dawn is a part of a Malamute forum where other Malamute owners exchange information and obviously badmouth other people including Kool Alaskan Malamutes. Therefore, three other previous puppy buyers and adopters of Kool Alaskan Malamutes within approximately 3 weeks later after Dawn put this rip-off report on, also put on Ripoff reports. There is written proof that each of these 4 people have lied in their reports which is definite evidence in a lawsuit trial. Kool Alaskan Malamutes lawyer, Mr. Larry McKaig and his partner Mr. Dan Balice, Mayor of Ionia City, have been practicing law together for 25 years and are some of the best lawyers in the state of Michigan. So, the decision is being made right now by Kool Alaskan Malamutes as to whether to pursue slander lawsuits against the 4 people who wrote these Ripoff Reports.
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#22 Consumer Comment

Your kennel is completely the best!

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

On Mon, Feb 23, 2009 at 8:35 PM, rich wrote:

Hello again Pat. i just wanted to let you know how great of a dog Inde is! We are an inseperable team, I love him so very much , he is everything i could have asked for in a dog. Your kennel is completely the best. I am so glad i got my dog from your establishment. Anyhow He is perfect and everything is going according to schecule.I neutered him at 5.5 months old, and his steady diet of royal canine large breed puppy food has him just cresting 100lbs now at 8.5 months. He is a great puller as you can see from the photos.
Everything is going great!
Thanks again
-Rich
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#23 Author of original report

In Response to Jean dated 3/10 on Lori's report

AUTHOR: Dawn - (U.S.A.)

The outcome for Kodiak would not have been any different. While Pat may claim to know everything about the Malamute breed she is not a licensed veterinarian and therefore is not whom I would want diagnosing my dog. The facts are that my puppy came home with giardia and e-coli that was refractory to treatments and that Purdue Veterinary School also felt that Kodiak had a genetic problem with his pancrease and small bowels. While some may say that giardia is common, it's not. In fact it is so horrific that I had to have my 6 year old boxer go live somewhere elese for a month so she would not become infected. In my BBB report which was filed back in 4/2008 Pat did admit that at times breeders do get "lemons" and that mine may very well be one of those.
When I did contact Pat at day 41 she instantly hid behind her guarantee and tried accusing the vets involved with Kodiak to be incompetent. I had not only my personal vet involved in his care but also 3 at Purdue. In my opinion what pat did not only to me, my family and kodiak was both morally and ethically wrong.
As for the reports coming out within weeks of each other. There is a forum for malmute owners (I am not sure if I am allowed to give the name) to communicate with each other - maybe you should join it (very easy to find) and find out how others feel about Kool malamutes - you might be surprised.
I have since purchased two wonderfully healthy puppies whom are bringing great joy and happiness to our household. I chose not to get another alaskan malamute as Kodiak can never be replaced.
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#24 REBUTTAL Owner of company

A Wonderful Place To Purchase A Malamute!!

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

Vet Receipts:

Kool Alaskan Malamutes purchases large bottles of required worming medicine from our vet clinic. Our vet clinic's procedure is to put the worming medicine when purchased in one of our dog's names. This is their choice of operation. These bottles of required worming medicines last for months, therefore, the date of purchase is crossed of and updated with the dates that the puppy litter received their required worming medicine. The name that OUR vet puts the receipt in is crossed off because it obviously does not pertain to the specific puppy litter that the receipt is being used for. A vet receipt for worming is used to give to puppy buyers to show that we do buy the particular types of worming medicines mentioned.

So, 250-500 ct. bottles are purchased and vet receipts are made out as described above. Make sense???
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#25 Author of original report

Consumer Comments

AUTHOR: Dawn - (U.S.A.)

In response to Jean:
I hope you checked your vet receipts you received from Kool because the 2 I received had another dog's name crossed off and "Salvations Puppies" handwritten in. Also the receipts are dated 9/27/07 and 10/07/2007 - my puppy was not born until 10/20/07?????????
While your dog got diahrea at 6 months of age mine came home with explosive diahhrea.


As for the other comments I find it very odd that they are coming from Kool Malamutes themselves.


After review of my documentation puppyfind has put my review of the breeder back up.
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#26 Consumer Comment

What a wonderful place to purchase a Malamute!!

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

On Sat, Mar 7, 2009 at 9:06 PM
Hi Pat and family!

Talon and I just wanted to send a little note to say hello and let you know that we are doing very well! Talon has his yearly physical in 2 weeks with his favorite dr! Dr Albin! He reminds Talon not to be so OCD when it comes to certain things! Talon is such a charm, he lights up my life in so many ways even though he can be quite fresh and devious sometimes (like his father!!) My mom says he is her worst nightmare but she always refers to him as "Grandma's boy" My dad just loves him they are best friends.............I am in school 4 nights a week now so he and my dad spend quality time together and they go for a walk every night. Talon knows when I bring my back pack downstairs its his and grandpas time and will go get his leash and cry at my dad until they go!!! I love him!

Hope all is well! Write soon!

Courtney and Talon Binnington


Sun, Mar 1, 2009 at 9:24 PM
Hey Kool family.

We went on a road trip to Indiana to visit the Bass Pro Shop Saturday and took Samson to help him get used to chaos. He had the best day of his life! He charmed every person walking by and kissed so many kids we lost count. I gave him a bath that morning so he was all soft and fluffy.

No one could believe that he just turned 7 months old. I don't know how big your boys usually are at this age, but he is guite large. He's also very well behaved and listens like an adult dog (most of the time). He just keeps getting more beautiful every day and we couldn't ask for a better temperament or personality. I think about a hundred people asked where we got him - don't see many Malamutes in our area.

Well, I just wanted to brag on your baby a little bit. Hope you're all doing well.

Jamey, Angela, Max and Samson
KY
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#27 Consumer Comment

A wonderful family pet

AUTHOR: Jean - (U.S.A.)

I found the Kool Alaskan Malamute website when I was searching for a breeder. I looked into a few breeders before deciding to purchase from the Kools. I chose them based on the following:

1. How well organized the website is
2. The Kool family history that is posted on the website
3. Group shots of the puppies, individual and updated pictures of the puppies
4. The lines of both parents
5. History of the adults along with assessments of their personalities
6. Pictures of where and how the dogs live
7. And most important my conversations with Pat Kool

I purchased a puppy back in October 2007. Since I live in NY I was unable to go to Michigan to pick my puppy out myself. I spent a lot of time on the phone with Pat. I felt she was knowledgeable about all of the litters I was interested in. Pat was very helpful and friendly in helping me pick the puppy that was right for my family and budget. Pat was able to answerer any and all of the questions I had about the breed itself, the puppies, the parents, and the general health of all dogs involved.

In 1 weeks time, while waiting for my puppy to arrival I was in touch with Pat through email the entire time. I never felt ignored or that she was unreachable.

I received my puppy (Mya) on a Sunday. She seemed to be in good health, but still the very next day I took her to my own vet to be checked out. Per my vet she seemed to be in good health and I should have nothing to worry about. Before the first week ended I received a folder in the mail from the KOOLS containing proof of shots, when the next shots should be received, family history including pictures of her mom and dad, pictures of her litter and several shot of her from the time she was born till the time I received her, and general care instructions for her.

I had her for about 6 months or so when she started to have some diarrhea a couple of times a week. I waited about two weeks then I contacted Pat through email to see if she could help. I received her response within a few hours she asked me a few question and requested I stop giving her any treats or table food for a few months. I followed her instructions and had no problems after that. When she was about 1 year old I resumed with the treats and the occasional table food and she has been fine. Just a sensitive puppy stomach I guess.

I have had Mya for about 17 months now and she is a happy, healthy well mannered dog. She is extremely smart and learns everything I try to teach her within a few hours to a day or two. Never mind what she has learned all on her own. She has the sweetest personality and everyone she meets comments about it (even everyone at my vets office). I can't begin to tell you how many people stop me when I'm walking her or stop their cars to say how beautiful she is, and trust me, she is BEAUTIFUL!!!


Over the past 17 months I have been in contact with Pat Kool on a regular basis, whether it is to send her pictures or ask a question. Pat always makes me feel like she's glad to hear from me. And after completing my end of the agreement by sending in the dog food labels, proof of vet care and her spaying, I received all the papers I was suppose to. I have read the two bad reviews on here and felt compelled to respond with my own experience with the Kool family. I will absolutely purchase another puppy from her hopefully someday soon.

Sincerely a very happy customer
Jean P
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#28 Consumer Comment

A wonderful place to purchase a Malamute!

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

I found the Kool website on Puppyfind when I was shopping for a Giant Malamute for my son, who purchased a wonderful AKC giant male in November. In browsing the site, my husband saw Snow's gray male, 3/4 malamute and 1/4 samoyed, and he fell in love. Both puppies were flown to California, Maxx arriving with a rare 14 inches of snow. Our inquiries as to their progress, growth, temperament, shipping needs--were all addressed within hours at the most, often while I was still online, and the Kools worked with us every step of the way. Both puppies arrived in the California desert in excellent health. When I walk Maxx, drivers stop to ask where I acquired such a beautiful dog. I would not hesitate to purchase from the Kools based on email communications and photographs, wherever I lived.

Linda R
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#29 Author of original report

KOOL ALASKAN MALAMUTES

AUTHOR: Dawn - (U.S.A.)

In response to Kool Alaskan Malamutes Rebuttal:

Yes I did contact the breeder at day 41 - but that was because as I stated before I did not think his diarrhea would become an issue. I obviously made a mistake waiting to contact her. Kodiak was sick from day one - If Kodiak was seen by a vet on 12/14/07 why did I not get that receipt. The only receipts I received were dated 9/27/07 and 10/07/2007, Kodiak was born 10/20/2007. Pat has too many litters and puppies to know the stools of each and every one.

As for the vets reports. I have 30+ pages worth. I chose not to send them to Kool's when she asked because she wanted to submit them to her vet and possibly give me another puppy. I did not want another one of Kool's puppies. I told Kool's I wanted reimbursement for Kodiak, not the medical cost, but she chose to hide behind her guarantee and accuse my vet and Purdue University School of veterinary Medicine of being incompetent.

As for me conspiring with anyone elese. This is false. I told Kool Malamutes in my BBB report that I would pursue other avenues. While it has taken me awhile is due to personal circumstances.
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#30 REBUTTAL Owner of company

Co-owner of Kool Alaskan Malamutes

AUTHOR: Kool Alaskan Malamutes - (U.S.A.)

Dawn bought a puppy from Kool Alaskan Malamutes on 12/20/07. He was the largest of the litter out of 10 puppies being examined by our vet from the Animal Clinic, Inc. of GR, MI, on 12/14/07. He was found to be very healthy and weighed in on the vet scale at 17.8# and had no diarrhea. You may contact the Animal Clinic at 616-241-3651.

We have a 30 day general health guarantee, whereas, most breeders only have a 48-72 hour guarantee if any at all. We heard from Dawn between day 41-43 after she purchased her puppy. She then went to the BBB. She never sent to us any vet information of any type at all for proof of her claim. She did give a little vet information to the BBB, and from that vet information, our vet's response was that the medicines that her vet prescribed "could have in fact affected the normal flora of the intestines" causing continued diarrhea.

This all with Dawn's puppy occurred back in the early part of 2008. Right now in January and February of 2009, we have been constantly harrassed by Jolene Houghtaling of Hudson's Malamutes because we have evidence against her for crimes she has committed that we are about to turn into the authorities. And wouldn't you know it, almost one year later, Dawn Ferrara files a negative puppyfind review for us on 1/31/09, and now this negative report about 3 weeks later! Jolene Houghtaling of Hudson's Malamutes is trying to do ALL that she can to ruin our reputation and silence us from turning her in.
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