I just learned of this web page and am excited to have an opportunity for a little justice.
My sister seven months pregnant, going through horrible divorce, having realized she needed to upgrade her vehicle to a seven passenger van decided to trade her 2001 Nissan Exterra in.
The Nissan was in excellent condition with all the service records. The Value of the vehicle was estimated at $5000.
Korum offered her a straight trade for a nice looking Ford Windsor.
Same year. What appeared to be in excellent running condition. When she wanted to test drive the vehicle on the highway the sales associate informed her that wasn't necessary to go ahead and just go around the block. Her inexperience prevailed and Realizing she probably was at a small loss for the value of the vehicle she signed the papers.
Less than 100 miles on her new experience with her new used vehicle shut down and left her stranded. She contacted Korum and after a disagreement dispute they agreed to give her a loaner and fix the van.
The loaner was a suburban at three times the gas mileage as the Windstar. One month later after many promises that her vehicle would be ready the next day she got her New used fixed up Windsor with a supposed transmission. She noticed the mileage on the Windstar was well above the 85 miles she put on it.
So with her repaired van she headed out. All of the sudden two blocks away the dash board lit up like a Christmas tree. Worried she called Korum. They told her to bring it back. She had to argue with them to get another loaner car with was a Saturn in an unsafe condition that barely ran. That's when I stepped In to see if I could help.
They said the power steering pump and an electrical issue was going to take them a few days to repair.
I realized right away they were taking advantage and I told her to get her exterra back. She needed to take her business elsewhere.
She asked for her Exterra back and apparently they just sold it the night before. Lies lies lies.
Almost three weeks later her van was ready. They told her the salesman was fired. Doesn't make. A difference actually. She was nice about it. I told her to kick some you know what but she remained polite and nice as I was getting a little impatient and outraged.
We went to pick up the van and it appeared to be solid. Giving back the second loaner we drove home.
The next day my wife and her went to take the kids around to take care of business. About an hour into it they pulled over because the dash lit up and smoke was billowing out the hood. They called Korum and I was on my way. A man in a truck with a trailer showed up to pick up the van. I gave him a piece of my mind and for a little sideways. Mainly I do feel bad about it but her agreed we needed to fist fight right there in public. Knowing o would probable get my but kicked in front of my kids I backed down.
I told him I wanted him to to the van to a real mechanic. (((competitor's name redacted))) on Canyon Rd. He agreed and rudely placed the vehicle in an unauthorized location rudely confronting the sales associate who had no clue what was going on.
I asked the owner if he could work with us on payments, I told him what was happening. He agreed to try. He replaced the power steering pump which was supposedly bran new and took three weeks, in one day. He also ran a diagnosis, simple easy found out there would be a couple more areas that needed immediate attention.
Korum would not reimburse my sister for mileage on the suburban that we estimated at over $300 difference for the month. They agreed to pay half of the out of pocket expense for the maintenance work by my mechanic.
Overall they gave shitty mrchanics, shovanistic sales representatives, poor customer satisfaction. I would really hope they somehow experience this nightmare individually for themselves. I will never recommend this place or ever shop there. I wish my sister had a little more experience. I felt she was disrespect and five months later am still holding a grudge against these scoundrels.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name