- Report: #56278
Report - Rebuttal - Arbitrate
Complaint Review: Krane Products, Inc
Krane Products, IncPO Box 310721 Boca Raton, Florida U.S.A.
Krane Products, Inc ripoff dunning for payment on "rollover" product I only ordered once and paid for ripoff Boca Raton Florida
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May 09, 2003
Krane Products, Inc.
P.O. Box 310721
Boca Raton, FL 33431-0721
Your Reference: Invoice number 2383727
To the attention of Mr Robert Griffith, Credit Manager
Dear Mr Griffith,
There appears to be a misunderstanding concerning your product (Septic Helper) and my purchase of same.
During the summer of 2001 I purchased one order for a 6 month period for my home in Chester, Massachusetts. I informed the person from whom I purchased the product that that one order would be sufficient because I do not live in the house full time, but rent it.
I later received (in France) a request to pay for a second order, which I did not purchase, but which you seem to roll over regularly, with or without an actual order. I did not appreciate it, but sent my credit card information on the bottom of the invoice, for full payment, along with a letter requesting that you no longer send any further orders, deliveries (I still do not know if my tenants received that second order!) or demands for payment. I did not receive any word back from your company for some time.
Since then, I have received numerous requests for payment for something I did not order and do not want. In fact, I was not in the country at the time you say I ordered again (11/05/02). These demands have followed me from Paris to Normandy to Switzerland. I do not appreciate being dunned. I will not pay for something that I did not want, and that I signified I did not wish to receive.
You will cease and desist. No further orders are to be placed in my name, nor are you to ask me to pay something I have refused. I am sending a copy of this letter to the consumer rights organization in your area. I am sure that they are aware of your methods. I trust that this will be sufficient to stop these demands and threats to refer the amount to a collection agency.
CC./bad businessbureau.com & report.com
Harriette aka Nyuka
This report was posted on Ripoff Report on 05/09/2003 02:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Krane-Products-Inc/Boca-Raton-Florida-33431-0721/Krane-Products-Inc-ripoff-dunning-for-payment-on-rollover-product-I-only-ordered-once-a-56278. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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