Attached is my letter to this company after several demands for payment for a product I didn't request to be renewed.
May 09, 2003
Krane Products, Inc.
P.O. Box 310721
Boca Raton, FL 33431-0721
Your Reference: Invoice number 2383727
To the attention of Mr Robert Griffith, Credit Manager
Dear Mr Griffith,
There appears to be a misunderstanding concerning your product (Septic Helper) and my purchase of same.
During the summer of 2001 I purchased one order for a 6 month period for my home in Chester, Massachusetts. I informed the person from whom I purchased the product that that one order would be sufficient because I do not live in the house full time, but rent it.
I later received (in France) a request to pay for a second order, which I did not purchase, but which you seem to roll over regularly, with or without an actual order. I did not appreciate it, but sent my credit card information on the bottom of the invoice, for full payment, along with a letter requesting that you no longer send any further orders, deliveries (I still do not know if my tenants received that second order!) or demands for payment. I did not receive any word back from your company for some time.
Since then, I have received numerous requests for payment for something I did not order and do not want. In fact, I was not in the country at the time you say I ordered again (11/05/02). These demands have followed me from Paris to Normandy to Switzerland. I do not appreciate being dunned. I will not pay for something that I did not want, and that I signified I did not wish to receive.
You will cease and desist. No further orders are to be placed in my name, nor are you to ask me to pay something I have refused. I am sending a copy of this letter to the consumer rights organization in your area. I am sure that they are aware of your methods. I trust that this will be sufficient to stop these demands and threats to refer the amount to a collection agency.
CC./bad businessbureau.com & report.com
Harriette aka Nyuka