- Report: #1096307
Report - Rebuttal - Arbitrate
Complaint Review: Kroger's Grocery
Kroger's Grocery1476 Turner McCall Blvd; Rome, GA 30161 Rome, Georgia USA
Kroger's Grocery SCAN RIGHT RIP OFF Rome Georgia
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Kroger Scan-Right Guarantee
Kroger has a Scan Right Guarantee that is often advertised on signs in store. Basically, if a product rings up at a price different from the one listed in-store or in-ad, they must give you that product FREE and every additional identical purchase will be adjusted to the sale price. (The kroger scan right policy right from their website. http://ingoodcents.com/stores/kroger)
Rome, GA Krogers Absolute BS. I bought dog chew chips; price $8.89; I was charged $9.95. The first time I was refunded the entire purchase price. Two weeks later, same dog chips, same over ring, I was refunded $5. Three weeks after that, same dog chips, same over ring. When I brought the receipt into Krogers 10/29 at about 5PM and presented the receipt at the service desk, I was given a 97cent refund. When I questioned it, the woman lied right to my face saying that only items under $5 are refunded. I tried reaching Steve Van Meter, Rome, GA store manager, today: 11/1 and nobody knew when he'd be in or available. I asked for the corporate number and when I called, I found a pin was required to complete the call: which the store carefully neglected to give me. I found a customer service number on facebook; 1800 567-4377. When I called that number, I was informed in a l-o-n-g pre-recorded message that I just won a fabulous Bahamas cruise and after the entire speel, was given the choice to opt out, which I did. Then I was treated to the entire speel again giving me a second chance for just $59, etc. etc. When I opted out the 2nd time, I got a busy signal. You think this isn't going out to every blog in the world - think again. Crystal, Rome, GA. a former loyal customer.
This report was posted on Ripoff Report on 11/01/2013 12:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Krogers-Grocery/Rome-Georgia-30161/Krogers-Grocery-SCAN-RIGHT-RIP-OFF-Rome-Georgia-1096307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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