- Report: #1045584
Report - Rebuttal - Arbitrate
Complaint Review: Kumaara, Dermitage
Kumaara, DermitageOntario, California United States of America
Kumaara, Dermitage Super AGGRESIVE marketing via television, internet Ontario, California
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My story has been repeated by fellow victims throughout the U.S and probably internationally as well, so I won't go into every detail about the phone calls to their HORRIBLE "customer service" people who are trained to run you around every-way-but-loose, so that we end up keeping at least a couple month's worth of skin creme to the tune of $200 or $300 dollars. But I do want to give a special shout-out to JESLENE, the flaming beeotch on the other end of the phone in Kumaara's "customer servicve" department! Wow, you began my nightmarish, but thankfully short, relationship with this skin creme manufacturer.
You taught me things, Jeslene. I learned that companies actually can be run, although not very long, by sociopaths who stupidly believe in the get-rich-quick scheme via the credit card and fine print scam of automatic shipments. Beware of ANY product that involves 'Automatic Shipments'.
Kumaara/Dermitage didn't figure on the millions of complaints with the Food & Drug Administration, the California Attorney General; Fraud Division, the Better Business Bureau, and a ton of pissed-off females. I have some good news to announce here: The Kumaara website, www.kumaara.com, now say's it is "out of stock". Translated, that means "out of business" thanks to the many complaints to various government entities.
My experience was a tough one. But I learned to persevere with the phone calls. Don't let them jack you around! Get the RMA number (It took me about 3-4 phone calls) and ship back the empty, full, or half-empty jars at YOUR expense. Don't worry about being within their ridiculous 'trial period' as it varies as much as Indiana weather. Just use basic parcel post to send back their product, it is the cheapest. You will not get out of this thing without spending a little money. Make sure to stop payment with your bank. Sadly, bank and credit card companies are woefully unhelpful these days due to the large amount of scams and frauds making extra work for them. But make them do their job.
I have to depart from many of the opinions of my fellow victims of Kumarra/Dermitage sales scams and state that I actually liked the creme. It wasn't harsh to my skin, and it was not perfumed. It did seem to smooth my fine lines a little and there was a very nice, light, under-eye serum. I think it may have had some Retinol or some type of Vitamin A in it. Derivatives of Vitamin A will gently peel the skin for more rapid turnover of fresh cells, but it will sting on some people. Maybe my skin is a bit tougher than the average woman.
It's a moot point anyways, because I could not, would not, do business with a cosmetic creme manufacturer that conducts itself in such a sleazy, low-class, deceiving, manner. In the long run, the old saying is still absolutely true: "Cheaters Never Win." I feel confident that the major players in this company are tied up in lawsuits, government fines, and court appearances to keep them busy for the next decade.
It is just too bad that the people involved with this cosmetic are so immorally 'wired' that they believe that illicit and immoral salesmanship is the way to success. How very sad. If the manufacturer of this beauty creme wanted to go legit, they could probably have a successful, long term business. However, first the owner, Board of Directors, chemists, et. all need to attend several semesters of schooling about courteous, HONEST salesmanship. Also known as: Treat a customer right and they will keep coming back. How hard is that?
This report was posted on Ripoff Report on 04/23/2013 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kumaara-Dermitage/Ontario-California-/Kumaara-Dermitage-Super-AGGRESIVE-marketing-via-television-internet-Ontario-California-1045584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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