• Report: #747947

Complaint Review: L2 Computers

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  • Submitted: Fri, July 01, 2011
  • Updated: Wed, December 19, 2012

  • Reported By: Aaron — Oshkosh Wisconsin U.S.A.
L2 Computers
726 10th Ave. New York, New York United States of America

L2 Computers 9sky, dqsales, Fraud and theft. New York, New York

*Author of original report: As stated, fraud and theft. UPS documented and recordings of phone conversations

*REBUTTAL Owner of company: Rebuttal

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I had a motherboard for an expensive laptop that had a bad chip on it. I am a certified tech for a few huge companies that I cant mention but if you own a phone or internet in The US, and have problems with it, I may be the one you talk to when you call in to fix them.

Anyway, I send the laptop in after purchasing a service on ebay under the dqsales name. I send it to them, they get it, and send it back. When I start up the latop, it is in the exact same condition it was in before. No change. Im furious. You dont get a second change after costing me money to send it to you like that. So I just bought another laptop. Few months go by and I decide ill try again to get the mobo fixed. Find a diff company name on ebay, little more expensive but I buy the service and send it off again. They call me and tell me (after already paying online thru paypal) that I have to pay again. Here I notice that this is the same company under a different name. Im already worried that they are shady and going to keep the latop. I argue with them for about 20 minutes, finally the limited English speaking manager gets it, sees Im telling the truth and hangs up. I get the laptop back a few days later... same condition. Not fixed, and (side note: broken in UPS shipment back to me. This is important later) I'm furious. I file a dispute and they tell me to ship it back to them, they will inspect it and fix it again, and only if I close the dispute. So they want me to have no recourse to get my money back when they dont fix it a third time. I refuse and they finally are forced to refund me. Meanwhile UPS comes and gets my broken laptop, screen and mobo are both cracked from a large box set on top of it apparently. They see its broken in their investigation and send it BACK TO THE SHIPPER IN NY that just tried to rip me off. WTF? So I call L2 computers and explain and the manager yells at me and calls me names and says he just doesn't feel like calling or faxing UPS to tell them to deal with me cause the laptop belongs to me. So UPS is paying them for breaking my laptop and L2 will not help me at all cause I left neg feedback for them. SO they refuse to ship me back the rest of the laptop or even give it to UPS when they come and pick it up, and they refuse to sign a piece of paper to say that it is mine and UPS can deal with me and refund me instead of them. They are operating under multiple names for better chance at ripping ppl off, and barely speak English. Please please, do not do business with them for your own sake.

This report was posted on Ripoff Report on 07/01/2011 08:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/L2-Computers/New-York-New-York-10019/L2-Computers-9sky-dqsales-Fraud-and-theft-New-York-New-York-747947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

As stated, fraud and theft. UPS documented and recordings of phone conversations

AUTHOR: Generationxile - (U.S.A.)

First off, this "rebuttal" above from L2 computes is mostly false. They misrepresent some facts and lie about others flat out.
1) They are doing business under multiple names on ebay representing themselves as different companies.
2) The first "repair" they did on my laptop at the time was faulty from the word go, and they wanted me to ship the laptop back to them a second time to "repair" it again. As I stated in my correspondence with them through email, I don't give second chances and pay MORE money for you to do what you should have done the first time. They failed to reball/reflow the graphics chip the first time, and I was not about to throw good money after bad.
3) They attempted to "Trick" me into closing the dispute on ebay, stating that they would repair it for me and send it back after the dispute was closed. I refused. Not being a total moron, I know that if they had gotten me to do so, I would have no recourse to refute the charges if they yet again did a faulty or non-existent "Repair".
4) Since I do own more than one computer, and this one was no longer my primary laptop, I looked into buying a new board for it rather than fixing the old one. After the holiday passed, I tried to get it fixed again. I sent it in with the SAME PROBLEM. Not a different one as their "rebuttal" so blatantly lies about. They "fix" it and send it back. The same thing... No fix, no change, the reflow/reball either did not work, they did not test it, or did not do it. I close the laptop and file a claim on ebay so I dont have to deal with them. You can check my ebay if you like and see that a) I bought the service from supposedly two different companies (turned out to be the same rip off artist at L2 computers) and both were in fact refunded because of disputes. Again, they try to force me to send the laptop in yet again to get it "inspected" by the same people who were inept enough to fail at fixing it twice now.
5) I sent pictures and VIDEO of the laptop being booted up. No POST, no bios screen, nothing, powered on and no video. Same as it did when sent to them. NOT PICTURES ALONE as they misrepresent. The contact with L2 was spotty and intermittent at best on their part. It took days to get any response from them at times. When I went to take yet ANOTHER video for them, The screen which never had been on since I received it back, caught the light just right, and I noticed a crack in the LCD beneath the cover. Of course, I am even more annoyed now. Yes this was in fact a few days after the dispute. (as is proved in the UPS paperwork. 2 weeks is another blatant lie by L2 computers) I did not notice it right away though. That is correct. I pulled the computer apart and saw the impact point on the screen and the crack in the from an apparent pressure put on that spot of the package in transit. I assumed it wasnt L2 computers being jerks and smashing my stuff, but at this point, I wouldn't put it past them.
6) I filed a damaged property claim with UPS who came and got the screen, and bezel. I had taken it apart and sent the motherboard ELSEWHERE to be repaired if possible. (WHICH IT WAS ON THE FIRST TRY WHEN I SENT IT TO ANOTHER REPAIR SERVICE IN CALIFORNIA!!)
7) UPS came and got the package with the damaged screen in it. No board was present, since I had shipped it elsewhere to be fixed. You can also see that on my ebay profile if you want to. Shoots a hole right in their other lies there.
They did an investigation and found the package DID have pressure marks on the box, that matched the screen crack placement, etc. SO they notified me they would replace it. However THEY SHIPPED IT TO L2 since they were the "original shipper" instead of me. All L2 had to do was a) sign a piece of paper authorizing UPS to deal with ME (THE OWNER OF THE LAPTOP) instead of them for the repair. THEY REFUSED! Or, as explained multiple times, UPS would have picked up the laptop at THEIR expense, not the expense of L2 computers, and UPS would have sent it back to me without cost to L2 or myself. The owner/manager of L2 garbled some incoherent excuse and refused to allow this as well while UPS claims rep and myself were on the phone explaining this to him. They he called me names and yelled at me and refused to cooperate in any way.
8) I called the police in Manhattan, spoke with detectives about a possible charge for the man who a) harassed me on the phone with witnesses on the line as well. (I have this recorded, me asking very nicely for him to simply put the thing back in the box and hand it to the UPS driver when they pick it up). I spoke with them further about charges for theft and or fraud in regard to representing themselves as multiple companies online and charging for services they did not provide. The culmination of such was that I would have to file a statement. Which I did, but they would need me to come to NY to testify against the owner and manager. I live a few thousand miles away. He has already cost me too much in this endeavor to simply have a GPU reflowed/reballed. Im not wasting any more time on this criminal. I decided my best course of action would be to let everyone know what a fraud and liar this man is, and his business is a flat out scam/ripoff. He admits he has my laptop still. He admits he refuses to work with me and with UPS. Just lies about everything else. Facts that are undisputed are that I have sent in laptop 2x for them to fix it. 2x they did not. Now he has my laptop and refuses to return it at no cost to himself. Also refuses to allow UPS to deal with me instead of him in the repair/replacement of that laptop screen. Although UPS cannot tell me, it has been hinted that they paid him for the screen that belonged to me, that UPS broke. Do you need anything more?
9) All emails are documented as to the people there and their lack of any semblance of customer service. And if you like, you can email me or contact me and I will give you the audio recordings of this man actually threatening me, calling me names, and yelling at me for simply trying to get my property back.  If you do business with them, you have got to be either brave, rich enough not to care if you get ripped off, or close enough to them to file a police complaint and testify against them for fraud and theft.


\
>>
>> Thanks for your understanding.
>> > From: L2 Computer Inc.
> Sent: Tuesday, June 21, 2011 10:47
> To: 'A A'
> Subject: RE: You still haven't fixed my computer. Im furious.
>
>
>
>> We noticed that you have filed a dispute on PayPal. We don't encourage doing
>> that if you still want to get your laptop fixed again. If you need us to
>> send you the shipping label to return your computer for repair, please close
>> the dispute on PayPal. Otherwise, we will just close the case by issuing the
>> refund to you.
>>
>> Thanks for your understanding.
>>
>>
>>
>> James
>>
>>
>>
>> James
>>

They wanted to send me a shipping label to send my computer back to them a 3rd time, to get it "inspected" and fixed. HA



From: L2 Computer Inc.
Sent: Tuesday, June 21, 2011 15:12
To: My email address omitted
Subject: RE: You still haven't fixed my computer. Im furious.

>
We can get you the shipping label first. But you have to close the
dispute before we can do the repair again. Otherwise, we would prefer
the refund of your repair fee instead. Thanks!
>
> James

Another attempt at getting me to close dispute without recourse if they dont do the repair.

However,
if you dont close the case, please dont ship out your computer, we
would just refund your full amount through PayPal. We dont want to do
any further repair with the dispute opening.

At one point after speaking with UPS about James Lui trying to get the reimbursement for my broken laptop, and keeping my property, as well as refusing to allow UPS to deal with me about my property, instead of him per the shipping contract they have...I just wanted this OVER with and practically begged him to return my property and sign a piece of paper allowing UPS to deal with my in reference to my broken property....

simply sign and send in the ONE PIECE of paper I have asked you to and wrote up
FOR YOU. And I will redact my complaint and not press any criminal charges.

James,
Honestly. I know you are mad at me for the ebay complaint (and negative feedback). But you
should be able to see since I sent you pictures (and video), that both times your
company said they fixed my laptop, it wasn't fixed. And this last time,
it was cracked and crushed. I AM NOT doing anything wrong here, I am
trying to get my damaged laptop fixed. And as I said, I WILL PAY YOU for
signing this piece of paper. I just want my laptop back and fixed.
Please look past your anger and assumptions and understand IF YOU GUYS
DIDNT break it, then it had to have been broken in transit, and UPS is
trying to make this right. WHY are you stopping them? ....

Even if you dont like me, you are still going out of your way to stop me from
getting this worked out and fixed. I am sorry for whatever I did to
piss you off. Really truly. I will pay u for the time, and would ask you
to please please just sign the paperwork and let this all go away.

Please, again, just be honest about this and if UPS broke it, let them make it good.

His nonsensical response was essentially "im rubber your glue"...

From: james@l2computerinc.com
To: My email omitted
Subject: RE: Fraud Claim
Date: Tue, 19 Jul 2011 17:10:36 -0400



You are mentioning yourself the one who is currently committing a fraud crime.

If I could post audio on here, you would be shocked at the yelling and names he called me while I practically begged him to send back my property, sign the stupid paper simply saying UPS can contact ME not him, in regard to this package reimbursement. I finally had to email him and tell him

"Dont contact me again or I will add harassment to the complaint. "

And since then, he still has my laptop, still has the money (to the best of my knowledge, but I readily admit I cannot PROVE that at the moment) and still is lying in places like this.

Either way... would you want to do business with this guy? Isnt going to cost him a cent, in fact I offered to PAY him for the time it takes to sign a piece of paper to allow UPS to deal with me, not him, and he refuses. He refuses to let a UPS guy pick up my screen/case at no cost to him, just because...
Spite and revenge... for negative feedback on ebay. Some people just have no ethics or soul.
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#2 REBUTTAL Owner of company

Rebuttal

AUTHOR: L2 Computer Inc. - (USA)

Last year, on September 6, 2010, we received the customers laptop to repair. It was a Gateway MX8727 and was sent in for a display problem.  We repaired the item and sent it back on September 20, 2010.  A few days later, he calls us and tells us that the laptop was not working and wanted a refund.  Our policy is for the customer to send the item back in and have it confirmed by us as an incomplete repair.  If that is the case, the customer receives a full refund.  Mr. Allen here, however, declined to ship the item back in for inspection.  Instead, he sent an email with a picture of a black screen laptop.  We could not identify the problem visually; it could have been a computer that had its screen turned off.  The customer was adamant about not sending the item in, so after many exchanges in correspondence, we decided to make a special exception about the item and refunded him in full.

The next time we saw the customers laptop was on June 6, 2011.  He sent the same computer in to us, but for a different repair.  He says there were some components missing from the motherboard.  We, again, repaired his laptop again and sent it back on the next day, June 7th, 2011, hoping the speedy repair would prevent another incident from happening.  Two weeks later, we receiveda PayPal dispute, the problem being the same as the first time, a black display screen.  At this point, we were tired of him and wanted to do away with him, so we refunded the money immediately,
hoping this was the last of him we would see.  Sadly, that is not the case.

The day after the refund, we were notified that he had filed a claim against UPS for damaging his laptop on delivery.  He claims his LCD screen was broken.  Mr. Allen had his laptop for 2 weeks, it is impossible for him not to notice the LCD problem and not file a damage report right away.  He had waited until he had received a full refund from us before notifying us of the broken LCD.  He sent his laptop in to UPS for inspection, who then sent it back to us for some strange reason.  Upon receiving the item, we decided to inspect it.  Right at first sight, the LCD damage was apparent that it was self-inflicted and the item was self-disassembled.  The customer called us and requested that we send the item back to him, at our expense.  At this point, we no longer have the responsibilities to him; to request us to ship the item back at our expense is confounding.  We offered to ship the item back after he mails us the shipping label to us, but he refuses.  We no longer have a contract with him because our contracts were both voided (the two refunds) and we sent it back the two times.  We did not ask for this item and it is still being kept in the store the way it was found when UPS shipped it to us, waiting, hoping that he would come to his senses.  All he has to do is to pay for the shipping and he can have his item back.  We are more than happy to return his item, as it is completely broken and has no value to us, as a whole or components.  

Both Ebay and UPS also have agreed with our version of the story.  Ebay has removed all negative feedback from the customer after our complaints of foul play, agreeing to our version of the story.

UPS has also refused his version of the story, labeling his claim fraudulent and closing it.  Mr. Allen here also has acknowledged the claims itself were fraudulent in nature.  Mr. Allen has contacted our secretary and offered monetary compensation if we were to assist him in his endeavors to con UPS.

And to offer some proof of our validity as a company, we can link you to our Ebay accounts, all which have extremely high ratings and reviews. 

This one has a spotless record for the last year.

Only two neutrals, not negative feedback.

Notice how we try to work things out with our customers, even though we received negatives from them. Also, our ratios of postive to negative is still above 95%.

As again, not a perfect record, but it shows that we still attempt to work out the issues with the customers, even the more unreasonable ones.

After reviewing the facts and having them backed up, we hope that we can convince you that Aaron has been giving a biased story.  With everything lined up now, we hope you can make the right decision whether what he is telling is the truth or not.  But if anyone has any questions, please feel free to contact us via the forums here or email (support@l2computerinc.com).  Thank you everyone for your time.
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