- Report: #747947
Report - Rebuttal - Arbitrate
Complaint Review: L2 Computers
L2 Computers726 10th Ave. New York, New York United States of America
L2 Computers 9sky, dqsales, Fraud and theft. New York, New York
*Author of original report: As stated, fraud and theft. UPS documented and recordings of phone conversations
*REBUTTAL Owner of company: Rebuttal
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Anyway, I send the laptop in after purchasing a service on ebay under the dqsales name. I send it to them, they get it, and send it back. When I start up the latop, it is in the exact same condition it was in before. No change. Im furious. You dont get a second change after costing me money to send it to you like that. So I just bought another laptop. Few months go by and I decide ill try again to get the mobo fixed. Find a diff company name on ebay, little more expensive but I buy the service and send it off again. They call me and tell me (after already paying online thru paypal) that I have to pay again. Here I notice that this is the same company under a different name. Im already worried that they are shady and going to keep the latop. I argue with them for about 20 minutes, finally the limited English speaking manager gets it, sees Im telling the truth and hangs up. I get the laptop back a few days later... same condition. Not fixed, and (side note: broken in UPS shipment back to me. This is important later) I'm furious. I file a dispute and they tell me to ship it back to them, they will inspect it and fix it again, and only if I close the dispute. So they want me to have no recourse to get my money back when they dont fix it a third time. I refuse and they finally are forced to refund me. Meanwhile UPS comes and gets my broken laptop, screen and mobo are both cracked from a large box set on top of it apparently. They see its broken in their investigation and send it BACK TO THE SHIPPER IN NY that just tried to rip me off. WTF? So I call L2 computers and explain and the manager yells at me and calls me names and says he just doesn't feel like calling or faxing UPS to tell them to deal with me cause the laptop belongs to me. So UPS is paying them for breaking my laptop and L2 will not help me at all cause I left neg feedback for them. SO they refuse to ship me back the rest of the laptop or even give it to UPS when they come and pick it up, and they refuse to sign a piece of paper to say that it is mine and UPS can deal with me and refund me instead of them. They are operating under multiple names for better chance at ripping ppl off, and barely speak English. Please please, do not do business with them for your own sake.
This report was posted on Ripoff Report on 07/01/2011 08:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/L2-Computers/New-York-New-York-10019/L2-Computers-9sky-dqsales-Fraud-and-theft-New-York-New-York-747947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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