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  • Report: #1100393

Complaint Review: L2 Computers

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  • Submitted: Mon, November 18, 2013
  • Updated: Mon, November 18, 2013

  • Reported By: Eric — Pemberville Ohio
L2 Computers
726 10th Ave, New York, New York USA

L2 Computers l2repair laptop_mb_seller dqsales 9sky THE most HORRIBLE company! New York New York

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First of all, I sent in a laptop to have the DC jack fixed. I also sent in the charger to have it tested. A few days later they call me and tell me that the LCD is bad and want another $100 or $150 to fix the LCD. I advised them that the LCD was working when I shipped the laptop.

They proceed to tell me that fixing the DC jack would never have anything to do with the LCD and that is must have been bad when I sent it in to be fixed. This was a customer's laptop, not my own, so I tell them that I trust my customer when they tell me that the LCD was working.

They basically told me that I shouldn't have believed my customer. I demanded that the LCD and DC jack be fixed for no more money due the LCD obviously being their fault. When I did this, the supposed owner hangs up on me, I guess the truth hurts. He said I was using strong language, which I was not using.

So I called back 2 more time and was called a liar and hung up on 2 more times. They also advised me that they would be resetting the laptop to the way it was when I shipped it to them and they would refund my money.

From here on out, the correspondence have been via email. Below are the actual emails. Yes, I was being somewhat rude, but I think it is very understandable and I never once said anything that wasn't true. Now, I did some researchg into this company. There are several reports similar to my experience.

The customer service is HORRIBLE, they do not seem to care about their customers what so ever. If they don't like you or something you say they will refuse to perform any services. 

Also, they have at least 4 different eBay accounts, I have never heard of anyone that is legitimate having more than one account. 

I have received the laptop back and the charger which they shipped separately after whining about how much it cost to ship the motherboard back because I had a PO Box. Now I discover that they did not check the charger and are claiming that they reassembled the laptop 100% when there are screws missing. I did send them a baggie of screws that I didn't assemble, but they never returned them and now are acussing me of trying to rip them off. They have an excuse for everything, so be careful if you do decide to use them, document everything with pictures and video. Better yet, go here: powerjackrepair.org

EMAILS:

Date: Mon, 18 Nov 2013 11:29:50 -0800
From: order@l2computerinc.com

It was properly reassembled and returned, for sure!

Don't make conclusion so fast Eric, double check your PO box. The charger returned separately.

You have two return tracking number

USPS 9405510200986148511409
USPS 9482310200986148365908

 
Sent: Monday, November 18, 2013 2:24 PM

 
Alright this is the last straw, I am going to get nasty now. You did NOT return everything! There are SEVERAL screws missing, I sent you a ziploc bag with several screws in it and I also sent in the charger. Neither of these were returned to me! Why would I claim that you didn't send me screws because I lost them? What good would that do me? Free screws? Your statement doesn't make sense. 
"Laptop was reassembled properly and returned, you opened it up and lost the screws, you have to admit it."
How was the laptop reassembled properly if you didn't put ALL of the screws back in? Your later half of the statement proves this! You say that you put all of the screws back in yet I lost the bag of screws? That is IMPOSSIBLE!

Date: Mon, 18 Nov 2013 08:40:52 -0800
From: order@l2computerinc.com
Don't ever try to play this nasty game with us Eric! We know what you are attempting to do.

Laptop was reassembled properly and returned, you opened it up and lost the screws, you have to admit it. 

WE RETURNED EVERYTHING WE RECEIVED FROM YOU!
 
 
To: Customer Support - L2 Computer Inc. <order@l2computerinc.com> 
Sent: Sunday, November 17, 2013 3:32 AM
 
Could you please send me the bag of screws that I sent with the laptop? I kind of need them to put the laptop back together. Thank you,


Date: Thu, 14 Nov 2013 15:55:16 -0800
From: order@l2computerinc.com

Do you know that if return address different from your paypal one will result in sender liable for the lost of your package even it actually delivered?

Do you know that company as big as us ships out 300 packages daily can have special rate with UPS and Fedex? Shipping to Ohio for a 10 LBs laptop with UPS only costs less than $10 but we paid $20 with the USPS?

Do you know that your English is so good everyone in our company feels shame to talk to you? We are afraid that you may not be able to understand as simple as a "hello" comes out from our mouths.
 

From: Eric R 
To: Customer Support - L2 Computer Inc. <order@l2computerinc.com> 
Sent: Thursday, November 14, 2013 6:29 PM
 
Okay, I was being nice before, you have said enough about me. I was making an observation. Yes, I was able to understand your English far enough to be able to converse, however, you speak very broken English and I was afraid that someone else may not be able to understand you. I am the customer, I do not need to remain professional (even though I did). Yes, my address for PayPal might be a P.O. Box, but you do know how to contact someone and you could have contacted me regarding my address. I have more than one listed with PayPal and I also believe that my address was listed on the paper that you had me ship with the motherboard, therefore your excuse is invalid. I have NEVER claimed to know everything nor have I claimed to be wise, I have simply pointed out your MANY mistakes and because of this I have upset you. Obviously when you become upset you resort to name calling and character defamation. I have not done anything but make simple suggestions to you, you are the one that decided to read into and make them more than what they were. Please DO NOT contact me any further regarding this matter, if you do I will consider it harassment and be forced to contact the proper authorities. Thank you, God bless and have a good day,


Date: Thu, 14 Nov 2013 15:20:38 -0800
From: order@l2computerinc.com

What a surprise! You barely understand what I was talking about in emails and phones but we are able to communicate, almost 10 emails sending back and forth. That is absolutely wonderful!

On one hand you teach me how to handle custom service and on the other hand you ask me to learn some English, what a great sample. Remember what you've just said in your email "accusing your customer, calling them names, defaming their character and all the other things that you do are so very unprofessional."

Oooh, how come master of electronics doesn't know only the post office accepts PO box address? I guess you forgot your Paypal registered address is a PO box.

There are always "smart" people in the world, knows "everything", master of everything. So, you can not and should not stop these "wise" people to speak their voice to the public, isn't it? You know how they feel as you are one of them.
 

From: Eric R
To: Customer Support - L2 Computer Inc. <order@l2computerinc.com> 
Sent: Thursday, November 14, 2013 5:52 PM

I never once said that refusing to service a laptop was illegal, I said it was bad business. The legal actions come from your claims that the LCD was bad and after I made the statements that I did, you refused to fix ANY problems. I would advise you to either learn the language that we speak in the United States (English) or hire someone to speak for you. I could barely understand most of what you said on the phone and in these emails. Also, accusing your customer, calling them names, defaming their character and all the other things that you do are so very unprofessional. I have included some of the reports that I have found about your company. You may want to review them in regards to any future legal matters. One more thing, how are you going to ship the laptop back via USPS when you advise your customers to ship via FedEx or UPS because they have boxes for laptops and better handling? Seems to be some MAJOR shady business going on there in New York.
http://www.ripoffreport.com/r/-l2-computer-inc/new-york-new-york-10019/l2-computer-inc-con-artist-fraudulent-and-exaggerating-on-repair-dones-new-york-new-1048734
http://www.yelp.com/biz/l2-computer-manhattan-2
http://www.ripoffreport.com/r/L2-Computers/New-York-New-York-10019/L2-Computers-9sky-dqsales-Fraud-and-theft-New-York-New-York-747947
http://forums.macrumors.com/showthread.php?t=1255451


Date: Thu, 14 Nov 2013 14:41:39 -0800
From: order@l2computerinc.com
Laptop shipped in original state we received, tracking number USPS 9482310200986148365908.

Refuse to serve a laptop repair does not violate any laws or regulations, at least we know for sure in New York.

We maintain zero tolerance on fraudulent claims and dishonest customers. Although we know that case can be settled as easy as we say yes to fix the additional problem that we are not liable for, that just a contribution to help such atmosphere grows. Disregards with who is at fault in this case, we are sure as a business people, you do not want that happen, it may hurt your business as well.

Full refund granted, please check your account.
 
 

From: Eric R
To: Customer Support - L2 Computer Inc. <order@l2computerinc.com> 
Sent: Thursday, November 14, 2013 5:27 PM

No matter what a customer says, as long as they are not cursing at you, there is no reason to hang up on them. That is rude and VERY unprofessional. When you say strong language I think of cursing and threatening violence, not what I said. Making fun of me is not going to go over well in the legal case. I never once said I was a master of electronics, I have simply stated the obvious, that any high school technician would know. I have done my research and this is not the first time that your "company" has done these things to a customer. I will come into the lawsuit well equipped with many statements against your "company". I am offering you a way out the legal stuff, which will cost you more than anything you would spend to fix the DC jack, fix the DC jack and I will drop any legal filings and I will leave positive feedback. If you choose to refuse, I will be forced to continue with the legal actions. Please be advised that any further character defamation will be consider as harassment and reported to the proper authorities. Thank you,


Date: Thu, 14 Nov 2013 14:14:38 -0800
From: order@l2computerinc.com
We heard 3 times you made unreasonable claims that we damaged your LCD, so we hung up on you 3 times, fair enough.

"The LCD was in good working condition when I sent it to you, it was working and I trusted my customer. You damaged it, you have to fix it!" Isn't this a strong language?

Come on, now you try to be a nice person, what a good man, perfect business people.

Whatever you say or going to do, that is fine. You take legal actions and we defense ourselves. 

One last question, why you send us the laptop for repair "master of electronics"?
 

To: Customer Support - L2 Computer Inc. <order@l2computerinc.com> 
Sent: Thursday, November 14, 2013 4:38 PM
 
I never used strong language. You sir are the one that hung up on me 3 times. You have no sense of customer service. Refusing to do a job because a customer accused you of something is horrible business. No where in your eBay listing does it say anything about refusing to do work for any reason. You also obviously have very little knowledge of electronics. Like I said before, the opening of a laptop can cause many different problems to occur. Because of this, I am willing to look past the LCD issue and not pursue any further legal action IF you will just fix the original issue. If you do refuse, I will be forced to pursue legal action. I know for a fact that this is not the first time your company has had a situation similar to this occur. Please just fix the DC jack and all will be done.
 
 

-------- Original message --------
From: "Customer Support - L2 Computer Inc." <order@l2computerinc.com> 
Date: 11/14/2013 3:38 PM (GMT-05:00) 

Are you joking me CEO Eric? Every business reserves the right to refuse the job they don't want to do. 

Today, I can feel that you are being a bit reasonable than when we had a talk on the phone on 11/11/2013. You claimed that we are liable for the damaged of the LCD on the 11th, and requested us with a strong language we have to fix the LCD for you because its condition was good when sent in. We explained DC jack repair does not involve with LCD, especially your LCD is no backlight issue, 100% has "0" connection with DC jack problem. Ironically, you use this phrase to question us today, LOL.

Yes, what a smart question! DC jack repair has nothing to do with the LCD, how can you blamed us liable for the LCD damaged. That is saying you or your customer damaged the LCD before sent in, then how could you insisted we damaged it during phone conversation, isn't that a prove for you are a dishonest customer?

No matter what, we refuse to serve you.
 
 
 
 

This report was posted on Ripoff Report on 11/18/2013 03:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/L2-Computers/New-York-New-York-10019/L2-Computers-l2repair-laptopmbseller-dqsales-9sky-THE-most-HORRIBLE-company-New-York-N-1100393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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