- Report: #874304
Report - Rebuttal - Arbitrate
Complaint Review: LA Fitness - McKinney
LA Fitness - McKinney2875 S Central Expwy McKinney, Texas United States of America
LA Fitness - McKinney Creepy Trainers - NO Customer Service - NO Refunds McKinney, Texas
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I later had the pleasure of working with a trainer named Wes. He didnt put his hands on me, not once, he never called or sent me texts. We was fully engaged in our session the entire time & even proceeded to check up on me once our paid session was over. It was refreshing to work with a professional & it was eye opening at the same time. I realized how terrible my previous sessions had been. The way I had been treated border-lined on harassment. So after avoiding the gym for two weeks in fear of seeing Rob the creeper/trainer, I decided to go cancel my membership, this was less than 30 days after sign up. I went in & found out not only was I expected to eat the total $528.70 that I had already paid LA, I was also expected to pay $470 to cancel my contract with creeper/trainer, Rob. Now, lets get to the contract. Let me start by saying the misunderstanding in this matter is completely my fault for not reading the contract. After sitting at LA for over an hour & a half I was ready to get the sign up process over with, my kids were hungry & I was tired. So I put my trust in my trainer & listened to what he verbally told me rather than reading what the contract actually stated. I signed my name on the dotted lines & left without reading a thing. Rob didnt act as though I had just signed a contract at all, it seemed more like just a casual, no big deal agreement that just stated what I was paying & when. He didnt mention terms or cancellation fees at this time. Rob flat out lied to my face about what I was signing. He asked me how long I wanted to train with him, I told him I didnt need a trainer for long, I just wanted to get comfortable with the machines & the gym so I could eventually start working out on my own: Two months max were my exact words. When I went to cancel I found out Rob put on the contract that I was signed up to work with him for A YEAR this causing the $470 cancellation fee. Again, I should of read it before signing it lesson learned.
I am out $528.70 for a membership that lasted less than a month & they expected pay them more money. When I met with Kamini, the manager, I didnt bring up the way I was treated by Rob at first. I simply said I thought since I was cancelling so soon I was entitled to a refund, not a full refund, but a fair amount. Once I found out I was expected to pay $470 to get creeper/trainer off my case I brought up the way Id been treated by him & told them I wasnt paying them anything to cancel with them. Kamini was not concerned with the way I was treated at her gym, all she cared about was not giving me a refund. She sat down at that table with me knowing d**n well I wasnt getting my money back no matter what my sob story was, simply because I signed the contract. I told her that I didnt care what the contract stated, I expected some customer service & asked to speak to someone else. She laughed in my face. Some harsh words were exchanged by me to her, which I regret. Kamini is terrible at customer service, but she is great at not giving you your money back or the time of day. She will simply state the facts: You are an adult & you signed the contract, I cannot help you. She waived no fees, gave no apologies & had no sympathy.
Aside from my trainer/management issues: the machines are always taken, the men & staff look at you as though you are a piece meat. This gym is a joke so is the staff.
This report was posted on Ripoff Report on 04/26/2012 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/LA-Fitness-McKinney/McKinney-Texas-75069/LA-Fitness-McKinney-Creepy-Trainers-NO-Customer-Service-NO-Refunds-McKinney-Texas-874304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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