- Report: #1149675
Report - Rebuttal - Arbitrate
Complaint Review: LA Fitness
LA Fitness1861 Main St. Keller, Texas USA
LA Fitness Unethical management Keller Texas
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This place has the most unethical management I've ever encountered. When I went to downgrade my membership in 2013, I was told I could only do so in person, during specific hours speaking directly to the general manager. It took me a month to do so and only when I threatened to cancel.
Months later when I decided that the rude staff and the over-chlorinated pool were too much for me, I cancelled my account. I was given a date by when my cancellation would process (because you pre-pay your first and last month at the beginning). I was very surprised several months later to see that they had not cancelled me and had continued to bill my credit card. When confronted with this, the general manager insisted I provide proof and refused to refund me. When I insisted she threatened to have her staff bounce me out of the gym.
This report was posted on Ripoff Report on 05/26/2014 08:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/LA-Fitness/Keller-Texas-76244/LA-Fitness-Unethical-management-Keller-Texas-1149675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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