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Report: #1132714

Complaint Review: LA Nails Salon - New Orleans Louisiana

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  • Reported By: Jennifer L. M. — New Orleans Louisiana
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  • LA Nails Salon 421 N. Carrollton Ave New Orleans, Louisiana USA

LA Nails Salon Substandard technique. Make excuses not to honor "re-perform" service. Extremely unprofessional. New Orleans Louisiana

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I paid the extra amount to have both gel polish Manicure/Pedicure.  The polish peeled off whole the next day.   I phoned in to speak to a manager or owner because the tech also yelled at me when I asked why she didn't remove my old polish first. They took my name and number but did not call.

 I called back at their other location to get a name of someone in charge.  I was told to return to the store and they would fix it.  They blamed my skin for being oily yet I have dry skin. She was about to put the new polish over the polish that was already lifting off the nails.  She said I should get acrylic nails then the polish would stay on better.

I then asked what's the best polish for oily nails so it won't come off.  She immediately refused service.  I was baffled, insulted and embarrassed.  I had already paid for the service. They were yelling at me and I purposely spoke calmly and in my professional voice as I saw some of my patients there. I called the police since I paid for a service and they wete not honoring the agreement.   The police told me to call BBB.  

In essence they stole my money then lied saying I was refusing service and I must be the problem because her girls are all nice.  Unfortunately I used my debit card and the transaction had already gone through. Of course they have a no refund policy.   I was just trying to get what I paid for....no more and certainly no less.

This report was posted on Ripoff Report on 03/22/2014 10:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/la-nails-salon/new-orleans-louisiana-70119/la-nails-salon-substandard-technique-make-excuses-not-to-honor-re-perform-service-e-1132714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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