- Report: #323676
Report - Rebuttal - Arbitrate
Complaint Review: La-Z-Boy Residential/La-Z-Boy Furniture Galleries
La-Z-Boy Residential/La-Z-Boy Furniture Galleries1284 N. Telegraph Road Monroe, Michigan U.S.A.
La-Z-Boy Residential/La-Z-Boy Furniture Galleries Warranty not honored-Deceptive Customer Service Monroe Michigan
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The recognition of the problem was the easy part. I have sent a detailed letter to La-Z-Boy regarding the issues we have dealt with since the original claim was filed. These include reps stating that the parts had been ordered on several occasions, phone calls not being returned, having to speak with managers, being told they were waiting to hear back from headquarters, a letter from headquarters trying to pass the buck back to local dealers, etc.
La-Z-Boy, the corporation, needs to take responsibility for and stand by their products. We strongly encourage anyone considering a furniture purchase to steer clear of La-Z-Boy. We regret not purchasing the cheaper Lane recliner at BJ's. We mistakenly assumed that La-Z-Boy was a quality product.
We hope that some attorney decides that maybe he could cash in on a class-action lawsuit against La-Z-Boy. It may not help us as individuals but La-Z-Boy certainly deserves to be publicly outed as a company that deals in products made shoddy materials and workmanship, a failure to stand by their stated warranty, and poor customer service.
This report was posted on Ripoff Report on 04/04/2008 10:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/La-Z-Boy-ResidentialLa-Z-Boy-Furniture-Galleries/Monroe-Michigan-48162-3390/La-Z-Boy-ResidentialLa-Z-Boy-Furniture-Galleries-Warranty-not-honored-Deceptive-Customer-323676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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