- Report: #1110659
Report - Rebuttal - Arbitrate
Complaint Review: LA-Z-BOY
LA-Z-BOY5078 Bayou Blvd. Pensacola, Florida USA
LA-Z-BOY misleading warranty; poor customer service; refusal to hear complaint, defective product; unwarranted charges Pensacola Florida
*Author of original report: Confused reply to the complaint
*General Comment: Rights...
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We purchased two rather expensive LA-Z-BOY recliners several years ago. One of these units has been inoperable on four (4) occasions. We were sold these units with a "lifetime warranty" and, so far, we have received negligible service. We were told that we must bring this unit back to the store where we purchased it at our expense or that they would come to our home and pick it up at a charge of $89.95. The distance is about four miles, and both my wife and I are disabled in our seventies. We could not possibly life up the unit to a vehicle should we even have one that could handle such a bulky piece of furniture. Furthermore, they told us that if we could bring it back to the store that they would look at it and repair it if they could; otherwise, they would have to send it off to Mobile, Alabama, for repairs at an additional charge of $75.00 if they had the required parts on-hand there.When I objected to this so-called "lifetime warranty", I was told that I was raising my voice unnecessarily and was being put on a list where I would be arrested for trespassing if I came into the store again. Oh, and I was wished a merry Christmas by the manager there, who happened to be the "overseer" of my complaint, a 300 lb. blonde, red lipsticked woman, who decided that she could threaten my freedom of speech. I absolutely will never buy nor recommend LA-Z-BOY products from any outlet that has them and will advise against anyone purchasing one of these overadvertised, rip-off products with a worthless warranty.
This report was posted on Ripoff Report on 12/26/2013 03:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/LA-Z-BOY/Pensacola-Florida-32503-2522/LA-Z-BOY-misleading-warranty-poor-customer-service-refusal-to-hear-complaint-defective-1110659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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