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Report: #1216311

Complaint Review: LAB CORP - LANGHORNE Pennsylvania

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  • Reported By: Trustnoone — fairlesshills Pennsylvania U.S.A.
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  • LAB CORP 930 TOWN CENTER DRIVE STE G30 LANGHORNE, Pennsylvania USA

LAB CORP front desk is extremely umprofessional! LANGHORNE Pennsylvania

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I needed to schedule a set of routine lab testing for updating my medications. My current insurance allowed Lab Corp to do these tests for my doctor.  Because - like so many other working women - I needed to make sure it would be the quickest appointment available. When I learned they offered an online appointments -they stated the wait time was greatly reduced if one did this-I scheduled, printed all documents and arrived exactly 5 minutes early on the day of the appointment.  Waiting room full; it appeared most people had been there for a long time so I assumed they were all walkins. Went to the reception desk immediately to sign in; had a seat and began to fill out the new patient info sheet on the clipboard.  Once she completed a task with another patient, I offered my completed paperwork along with the documents required as well as my  ID, Insurance card and Credit card.  She did not  make eye contact with me but said she would "call me" for that. Left me wondering when she would have my info entered into the computer when they were ready when she didnt ask for it then. Sat down, waited, waited and still waited. Others went in before me and several others who walked in were called first. Still, I was patient.

During this time I witnessed the most unprofessional crew of healthcare employees EVER. They were yelling back and forth between the front and back of the office; were unfriendly with most patients at the desk(unnecessarily), distracted, uorganized, loud and didnt make any efforts to conceal their dissatisfaction with co-workers, computer issues, time off or work load.  They violated HIPPA rules when yelling out for the next patient to come into the back through a closed door. The receptionist never stood up to greet or speak with any patient and no one came out to greet the patient and most didnt know they were just expected to go in when their name was yelled out -they went to the desk and were told to "just go in" the door. Finally, after waiting for my scheduled appointment for ONE HOUR I walked up to the desk, staying calm and asked Please tell me how much longer will my wait be? Told me - well, (flipping through the signin sheet) it looks like we still have 4, 5 maybe 6 ahead of YOU....I responded, I have a scheduled appointment and dont understand why. She looked crooked at me and said OH you DO?  my answer was, yes, it was 55minutes ago.  Her answer was ok guessed we missed that one. See we look for a time on the sheet...yadda yadda excuses....just looked at her and remarked. sure. ok. right. then she said they would call me soon.  not sooner than 10 minutes later they screamed my name. Walked in through the door. Lab tech told me to go to door 2 and sit down. Just like that! She came in and made small chat before taking my blood. She had both arms tattooed where even her gloves didnt cover...5 seconds afterward I was outta there-never to go back! awful, just awful for a professional healthcare facility...

This report was posted on Ripoff Report on 03/17/2015 10:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lab-corp/langhorne-pennsylvania-19030/lab-corp-front-desk-is-extremely-umprofessional-langhorne-pennsylvania-1216311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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