Subject dealer solicited replacement of engine cooling water supply pump impeller claiming factory recommends 1 yr. max. Later find factory rec. is 3 yrs.
Impeller they replaced failed within minutes of putting boat into use causing engine overheat, burning damage, and grandchildren terror.
Dealer refuses to even discuss, citing wear part, and claiming owner at fault due to probably running out of water WHICH WAS NOT DONE. Failure analysis disassembly inspection by different dealer and qualified mechanic showed instantaneous catastrophic rubber impeller failure with no smearing as with having been run dry.
Suspect challenged dealer did not prelube new impeller to compensate for first time start dry spell as recommended by factory causing impellers to stick and tear from hub.
Initial requests were professional/mature/honest discussion re what happened to ease repeat fears, till they turned AH's.
Numerous attempts to speak with dealer personnel unsuccessful, so filed report with Arkansa Better Business Bureau. Explained in fair detail what happened, that complaint sent to challenged dealer by BBB - at last allowed minute subject dealer reponded with personally insulting and smoke blowing note that said not a word about any resolution/discussion attempts. I responded indicating not satisfactory as choice from BBB communication along with my thoughts at that time - Arkansas BBB responded almost instantly with "You may not agree, but their (BBB) review indicated challenged dealer made reasonable attempt to satisfy complaint, so complaint closed !!! ??????
Copies of all communications are available, would love to get opinions as to what others think of their "offer", which did not exist and to see how they operate, esp. the general manager. (They are generally just a salesman with ultra high speed lube on jaw pivots)
Should be mentioned that shop practices observed at challenged dealer were noticed to be sustandard and crude at time of boat pickup. Also conversation between dealer shop personnel overheard projected a very high disregard for "Yankees" !! Also note, after asking challenged dealer to cover boat with supplied custom canvas covers to protect it till pickup, boat was found parker under pine tree, filled with pine cones, pine needles, pine sap, and snow/little ice - canvas covers piled in a heap on floor.
Just never know who sleeps with who with today's costumes.