I need someone to give me some serious advice.
Laclede has hurt me and my family long enough. I have not done this sooner because I have no money for a lawyer. This company is trying to make me pay them $4000 for service that they are lying in verification about. I have dealt with this issue for years and it is so wrong what they are doing. I feel that because they are the only gas company in this area they do this to get over because they just can Here is my story
2005 I lived at 3441 Oregon Ave. I argued with Laclede because they charged me $400-$800 each month for gas service and could not tell me why my bill was so high. A mansions bill wouldnt even be that high. I stayed in a duplex. I would call and try to get some understanding but I got nothing but nasty attitudes and agents hanging up on me because they feel I was too irate and they dont have to help me. I go downtown to their office and get the same attitude and then when I go off, they escort me out with police! I had to move with family after this! I was on Section 8 and due to the fact that they cut me off and I couldnt afford to pay that amount, Section 8 kicked me off!
Then in 2006 I lived at 3624 Tennessee av. I had services cut on. They transferred over $2000 to my new address and would not help me as far as figuring out why it was even that high I let it go because I didnt want to get hung up on or denied service, I have children to think about. I lived here for not even a year, but the say I accumulated $1500 in my time there due to the fact that I so called stole gas from Laclede at some point between this address and the last address, in which is not true. Now I am irate again. Of course
they hung up on me and left me out to dry I moved From 2007-2008 I chose to not deal with the gas company at all because they were playing me. But I would call to try to resolve this issue from time to time because it is not fair what they have done to me. At one point they finally had me fill out a fraudulent
packet for investigation. I have yet to hear ANY of those results. Heck, whos to say they even processed it.
So When I moved to 2035 Jannette Dr. I tried to just go along with it and get an agency to pay my bill. CAASTLC agreed to help me get cut on. Almost a month went past and I was not on yet. I called the agency and they said that Laclede turned away their funds because I stole gas from them so they wanted the money from me personally! WHAT??????!!!!!! How dare they?! I had to pay to convert the whole house to electric in order to live there. Not to mention I am back on Section 8. I wasnt going to let them screw me again. So I ended up having to move a few years later because the house was unsanitary and the landlord wouldnt fix that.
Now here came 2011 I moved to my new address. I had no choice because it was all last minute and Section 8 only allows you a certain amount of time to use your voucher, besides I needed to get my children back on
schedule with school and etc. I have gas heat, water and appliances. I had to cut gas on again; I still had over $3000 past billed in my name, $3446.00 to be more accurate. No one has been able to help me yet after all this time. I have no job, so I dont know how in the world they expect me to make a payment of $500+ per month to them and pay all of my other bills too but I tried to play it smart this time. Since I cant get any help from a lawyer or whatever, I will try to just work this thing out. So I paid and when the summer came, I knew I couldnt afford it, so I sent my kids away for the summer and called Laclede and asked them I dont have the money to pay you all right now after this month so if I had you cut it off and save
up some money, could I get it cut back on at the beginning of the school year when my kids get home with no problems? The woman told me yes. So I did and by the end of the summer, I call them to restore my services and here we go againI had to pay either the whole past due balance or have an agency help me with a pledge because the information the last woman had given me was misinformation.
WOW! I did what they asked but then I lost my job while still under the cold whether rule. 1/9/13 they cut me off again!!!! And the woman tells me that they dont have to honor this rule up to 3/31 if they chose not to! Now say I have to pay $2500 to be cut back on and they cannot lower it at all. I explained the situation from beginning to end to a supervisor. How am I to deal with this? He say that they took off the back amount that was from me stealing gas, so how is my bill still over $3000? I havent been here for more than a year in which 4-5 of those months it was off. He says that $1800 is from Oregon and the rest is from Tennessee, how does one accumulate that much gas without them cutting you off in the first place? They never would have let me stay on with a bill that high. They are lying and it is completely unfair to me.
Obviously they still charging me and just wrote another excuse for the amount owed. I have no job, no extra money and a sickly child with nowhere else to go How do I go about dealing with this issue?