- Report: #1078444
Report - Rebuttal - Arbitrate
Complaint Review: Laguna Tools
Laguna Tools17101 Murphy Ave Irvine, California USA
Laguna Tools Worst nightmare of my life Irvine California
*UPDATE Employee ..inside information: Seller's experience with transaction
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DO NOT DO BUSINESS WITH THIS COMPANY! My company bought a CNC Router from Laguna tools and it was a total nightmare. When we were in the process of purchasing the machine everyone was very much customer service oriented. Once they received the deposit for the machine everything went to black. When we went to inspect the machine at Laguna tools there was damages everywhere. When this was brought up to Chris, the salesman for Laguna Tools, he told us that the damages would not affect the production and that we were being “to critical.” He was one of the absolute worst salesman we have ever worked with. The machine was not delivered on the time and when they did deliver the machine; our company had to hire a driver to deliver it to our company.
Not only that but we had to hire a forklift with extra long forks to ensure there were no damages made during moving. Nothing was supplied or offered by Laguna Tools. Once we received the machine, we took off all of the packaging that was “protecting” it and couldn’t believe what we saw. The top of the table was ground down and there were dents and scratches everywhere. Not only were the dent and scratches very noticeable but Laguna Tools workers tried to cover it up with spray paint that didn’t even match the color of the machine. We also noticed that the machine didn’t come with wiring or plug to hook it up to an outlet. We immediately called Laguna Tools to let them know of the extreme damage that came about.
Steven, a manager at Laguna Tools, had the nerve to compare a $10,000 computerized machine to his surfboard stating: “When I got my new surfboard there were ding and dents and I wasn’t too pleased.” Would you accept a new car that was dented and spray painted over? I don’t think so. Steven then proceeded to tell us that he will get us a new machine with no damages. But when my partner went to Laguna Tools to look at the other machines, every machine that they had was damaged. We were so fed up with the customer service and the quality of the machinery all we wanted was a refund and to forget this nightmare ever happened. It took them a week to pick up the machine and return our refund. It was like pulling nails to get our money back. I’m warning all potential customers, DO NOT EVER BUY ANYTHING FROM THIS COMPANY, YOU WILL REGRET IT!
This report was posted on Ripoff Report on 08/23/2013 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Laguna-Tools/Irvine-California-92614/Laguna-Tools-Worst-nightmare-of-my-life-Irvine-California-1078444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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