- Report: #1126525
Report - Rebuttal - Arbitrate
Complaint Review: Lamps Plus Internet
Lamps Plus Internet9425 California Street Redlands, California USA
Lamps Plus and LampsPlus.com Refused order cancellation Redlands California
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I purchased an unframed bathroom mirror online. Afterward I reconsidered the purchase since Amazon had the same product for 1/2 the price I paid at Lamps Plus. Also, Amazon offered free shipping while Lamps Plus charged me $92 for ground shipping.
Lamps Plus shipping policy states shipment in 3 to 5 days from date of order placement. Less than two hours after having placed my order I requested cancellation and was told the cancellation would most likely go through since the order was so fresh. Well, no sooner than I placed the cancellation request I received email from them stating that the item had already shipped and cancellation was not possible. Checking the Fedex tracking number they provided I found that there was no record of the shipment. So, they are scooping me, basically, for their exhorbitant shippping fee since I will have to pay return shipping. And I know that my cost for returning item will be nowhere near their $92.
This is an unscrupulous company! Do not do business with them. Their prices are absurdly high and shipping is ridiculous. And... they refuse to honor a customer's interest. Bad company!!!
This report was posted on Ripoff Report on 02/25/2014 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lamps-Plus-Internet/Redlands-California-92374/Lamps-Plus-and-LampsPluscom-Refused-order-cancellation-Redlands-California-1126525. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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