Land Rover Cherry Hill SERVICE DEPARTMENT DEATH TRAP ON WHEELS Cherry Hill New Jersey

FACTS: My wife and I had our 2010 Range Rover HSE towed to Cherry Hill Landover on 12/08/2014.  The reason it was towed was because we bought tires from Pep Boys in Berlin, NJ and there was damage to a wheel studs (broken off in the tire change process).  They advised towing to the dealership to complete the repairs as a new hub set up has to be installed and rear bearings changed out.  I met personally with the service writer Eric Silva to get a formal written cost for the work.  Parts were to be ordered and the truck was set to complete by end of business on Wednesday 12/10/2014.  I had a missed call from Eric Silva on 12/11/2014 at 8:20 a.m. and returned his call a minute after.  He inquired if I still had the wheels stud lug nuts and the wheel lock key.  I said that I did not and I did not think the truck had a locking wheel nut.  He mentioned that he would use a special tool to remove the locking wheel nut if it had one and also there would be an additional cost for the replacement lug nuts which I told him I understood.  He also mentioned that there would be an additional potential cost for the rear bearings if they could not press them out.  He quoted $315.08 for the set and specifically stated there would not be an additional cost for the labor as "they were already there doing the other work."  This concluded our call.

 Eric and my wife spoke two other times from this point forward and he mentioned that they ran into some issues and it was taking longer than needed.  The truck was not finished until Friday evening at 4:40 p.m. on 12/12/2014 and the dealership was closing at 5:30 so we were told.  My wife went to pick the car up the following morning on Saturday 12/13/2014.  The first issue is that the labor cost we were quoted at was (I have a written copy of this) and the bill came to $873.20.  The part costs were correctly billed per the quote.  The real issue and reason for this experience being shared is that after my wife drove the truck home after the repairs I took the truck for a ride and upon making left or right turns I heard a whistling sound coming from the rear.  After parking the truck I got out to inspect the real tire and noticed that rear wheel had all five new studs but only three old lug nuts holding the wheel on!!!!  The other rear wheel was also missing a lug nut and 4 of the five lugs on.....3/5 on one wheel and 4/5 on the other....the same exact issue I had the truck towed to the dealership for which Pep boys made me sign a written disclosure to take the truck let along drive it. 

 I am sure the dealership will review and respond to this post and use some creative way to minimize or inaccurately portray the factual events but put yourself in my wife's place or my place driving a 5000lb truck with your two kids in it where the wheels can potentially fall off and injury your family or other's on the road.  If you feel as strongly as I do about this please feel free to call the dealership and ask to speak with Pierre the general manager.  There number is 856-663-2800.

Jason