- Report: #287102
Report - Rebuttal - Arbitrate
Complaint Review: Laptop Battery Depot
Laptop Battery DepotPO Box 50817 Irvine, California U.S.A.
LaptopLaptop Battery Depot CC charged, no product Irvine California
*Consumer Comment: Good Experience With Laptop Battery Depot
*REBUTTAL Individual responds: We made a full refund
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Ten days later, I still had not received my battery. Two emails I sent were not answered. The website does not show a customer service number, only a sales number. I finally called the sales number and talked with a man who identified himself as "Joe", though he stumbled over his name.
I told him about my missing order and gave him my order number. He first said that my order had been "back ordered" as was going out today. I repeated that I have received 3 emails saying it had been shipped 10 days prior. Joe said that the emails shouldn't have been sent. I told him that the emails also said that my card hard been charged for which he didn't give a reply.
When I asked that the shipment was going out today, Joe said that they should receive the back ordered batteries today or tomorrow and the order should ship soon after. I asked how much after. Joe then said that they might not receive the back ordered batteries for "5 or so days". I reminded him that I'd already been charged. Joe offered to refund my money, which I accepted. I asked when the refund would be processed and he said today.
I have ZERO hope that the refund will be processed and confident that I will have to dispute it with the credit card company.
DO NOT USE LAPTOPBATTERYDEPOT!!!!
This report was posted on Ripoff Report on 11/27/2007 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Laptop-Battery-Depot/Irvine-California-92619/LaptopLaptop-Battery-Depot-CC-charged-no-product-Irvine-California-287102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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