- Report: #1111739
Report - Rebuttal - Arbitrate
Complaint Review: Larry H Miller Toyota Colorado Springs
Larry H Miller Toyota Colorado Springs5115 New Car Drive Colorado Springs, Colorado USA
Larry H Miller Toyota Colorado Springs Deceptive Advertising Colorado Springs Colorado
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This dealership uses deceptive advertising to get you in the door. For the year end Toyotathon I was sent a letter saying they would give me 125% of average NADA trade in value for my 2011 Highlander toward a trade. What they do not reveal is that they will immediately discount that number by finding bogus reasons to not honor their offer. My vehicle has 18000 original miles on it and they were immediately going to knock $2000 off of the trade in value for tires. It has been garaged and never driven in the snow, but they had other discounting due to two less than 2mm paint chips on the nose of the hood.
If you think you are going to get a deal on the new vehicle, think again. They would not budge on the MSRP of a new vehicle toward which I was trading. The only offer was a national Toyota incentive for end of year purchase.
They also said in the letter that they were giving $10 Starbucks cards just for coming in. After a couple of hours of haggling the saleperson stated he thought they were out of the Starbucks cards. It took the sales manager to finally come up with that item.
I have purchased 5 Highlanders since they were introduced to the market in 2001. The first 3 were from this dealership. I also have sent other customers to them who purchased vehicles from them. They have lost me on the last two sales and most likely I will not even give them the opportunity in the future. There are too many competitors in the Denver market who truly want my business.
This report was posted on Ripoff Report on 12/30/2013 03:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Larry-H-Miller-Toyota-Colorado-Springs/Colorado-Springs-Colorado-80923/Larry-H-Miller-Toyota-Colorado-Springs-Deceptive-Advertising-Colorado-Springs-Colorado-1111739. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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