• Report: #646171

Complaint Review: Las Vegas Athletic Club

  • Submitted: Thu, September 30, 2010
  • Updated: Thu, September 30, 2010

  • Reported By: noladave — New Orleans Louisiana United States of America
Las Vegas Athletic Club
2655 South Maryland Parkway Ste 201 Las Vegas, Nevada United States of America

Las Vegas Athletic Club LVCC Refused to Cancel membership even though I provided the required information Las Vegas, Nevada

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In Feb 2008, I moved from Las Vegas. On March 4,2008 upon signing my new lease in New Orleans, I mailed my lease, a copy of my new service for electric/cable service to the Corporate office of Las Vegas Athletic Club along with my new address. I told them I had moved and in accordance w/ their cancellation policies to please send be a bill for the cancellation fee. April 2008, I received a change on my credit card for membership. I contacted my credit card company to have the charge removed and called LVAC customer service and informed them that I was doing a charge back and that I had canceled by membership. I received a change on my cc for membership. I contacted my cc company to have the charge removed and called LVAC customer service and informed them that I was doing a charge back and that I had canceled by membership.

At this time I instructed my cc company to stop accepting charges. I called LVAC directly on 9/21/2010 and went over in detail every step that I had taken according to their policy to cancel my membership. They stated they have no record of any of my communications; HOWEVER they had my new address so they received my address which was on my cancelation notice but not the rest of the communication on the same sheet of paper. I informed their customer service rep that I would pay the cancelation fee and remove the collection from my account. She said they would not. In summation: I followed their policy of cancelation, providing more documentation that necessary and they still attempted fraudulent charges to my account, when I stopped the charges they continued to bill in their system without sending notices and then provided false information to a collection agency to place the item on my credit report. My offer still stands to LVAC that I will pay the 50.00 cancelation fee (that I asked to be billed in March of 2008) and that the collection agency remove (not mark paid) from my credit report.

This report was posted on Ripoff Report on 09/30/2010 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Las-Vegas-Athletic-Club/Las-Vegas-Nevada-/Las-Vegas-Athletic-Club-LVCC-Refused-to-Cancel-membership-even-though-I-provided-the-requi-646171. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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