- Report: #1080768
Report - Rebuttal - Arbitrate
Complaint Review: Laser-Therapy US
Laser-Therapy US56 Woodland Drive Woodland Park, New Jersey USA
Laser-Therapy US Michael Del Greco, owner Warranty Cheater Woodland Park New Jersey
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I bought a laser device from a Dr. Lubecki in California, who gets the lasers from Laser-Therapy US, on 10/31/12. In August, the key that turns the laser on started to be hard to insert and after several days of difficulty, it finally stuck in the locking mechanism altogether.
When I had another problem with the laser earlier, Dr. Lubecki had told me to contact Michael Del Greco, the owner of the laser company, for advice. So that's what I thought I was supposed to do this time, too. I contacted him, told him the problem, and he told me to send it to him and that he would fix it and return it. I did that.
Then I received an email saying that even though it is still under warranty, I must pay $95 for the repair because I had dropped the laser. That is absolutely not true. I did not drop the laser, ever. And he should not be able to hold a $1500 machine hostage until I pay an unfair and unfounded charge.
To make matters even more frustrating, Dr. Lubecki told me that I was supposed to send it to him--even after the warranty period--so that he would send me a new one, then send mine to Del Greco to be reapired and returned to him. No problem at all and no charge. Had I done that, there would not be a problem now. Del Greco should honor that as well.
Be that as it may, there should not be a charge for something I did not do. I know the truth; Del Greco does not. It's as simple as that. He can try to blame me all he wants, but it doesn't change the fact that I did not drop the laser. My suspicion is that it's a racket for making more money from people who will do anything to get their huge investment back. I cannot afford to lose that $1500, believe me, but this is so unjust that I cannot let him get away with it.
Note: I used a credit card for the original transaction with Dr. Lubecki, but I have not paid Del Greco the $95. So I am not sure what to check below.
This report was posted on Ripoff Report on 08/31/2013 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Laser-Therapy-US/Woodland-Park-New-Jersey-07424/Laser-Therapy-US-Michael-Del-Greco-owner-Warranty-Cheater-Woodland-Park-New-Jersey-1080768. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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