- Report: #5357
Report - Rebuttal - Arbitrate
Complaint Review: Lasher Dodge
Lasher Dodge5800 Florin rd. Sacramento, California U.S.A.
Lasher Dodge Dodge shadow service contract rip-off, now they want more money. bogus warranty
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First, the power steering went out. Then it started running hot. They found the head cracked and said the had gasket had blown. For this, I paid $1664.64. This was supposed to have been covered under my rather expensive warranty, however they gave me two different stories as to why it was not.
Then I called the service department and talked to "shannon" I was told to "bring it on out" I informed her that my boyfriend would be driving it out. At no time was I told not to do this. A few days later I was informed by Gail Baune that I had "voided my warranty" and I would have to pay. I then called Kit Kinnie (the general manager of lasher dodge) who told me the same, and added that "this is what comes with owning a car".
Later that afternoon, Gail called me back and said that "it's not that I voided the warranty, rather that my warranty just did not cover my problems.
So, I called the warranty company, "Interstate Star Care" where I purchased their 550 plan. I asked them why they were not going to cover this when Seals and gaskets was included in my plan, they informed me that this particular item was "optional".
I reviewed my service contract and found nothing indicating that i did not have "optional". I went to the dealership to find out exactly what whould have had to have been done to get this "optional" and after much trouble, I was finally told that it would have costed and extra $50. However I was told I had purchased the entire 550 plan. Reluctantly, i paid their amount on 5/15/01 only to discover a few weeks later that the temperature gage was broken, and again, I would have to pay. What is my service contract for?
I went to Lasher because I needed a dependable vehicle and needed help from someone I thought I could trust. This man was Kit Kinnie who I grew up with because he was married to my aunt. I was treated like familly and was told I'd be given the best deal on everything and I had nothing to worry about. I am nine months pregnant and this was my first vehicle I've purchased, obviously I trusted the wrong person.
This report was posted on Ripoff Report on 06/05/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lasher-Dodge/Sacramento-California-95823/Lasher-Dodge-Dodge-shadow-service-contract-rip-off-now-they-want-more-money-bogus-warra-5357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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