• Report: #6034

Complaint Review: Laurel Mountain Mustang - KEVIN

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  • Submitted: Sun, August 05, 2001
  • Updated: Wed, October 12, 2011

  • Reported By:DUNDEE IL
Laurel Mountain Mustang - KEVIN
RR 2 Box 163 Sunny Drive Ruffsdale, Pennsylvania U.S.A.

LAUREL MOUNTAIN MUSTANG ..Kevin is a Rip-off Liar

*Consumer Comment: costomer definaty tells the truth DO NOT deal with laurel mountian mustang

*REBUTTAL Owner of company: if the customer is telling the truth,

*REBUTTAL Owner of company: customer fails to tell whole story !!

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On May 9,2000 I purchased from Laurel Mountain Mustang a set of 3" long tube headers model TR9600 for $329.00. After I received them I found out from Mac, which is the manufacurer that a 3" system would not be good for my car. They recommened a 2 1/2" system.

I exchanged the 3" headers for the 2 1/2" headers model TR9625, which were more expensive by $38.00. Laurel Mountain charged me the additional $38.00 on June 2, 2000. At the time of the exchange I also wanted to order an H-pipe assembly from Laurel Mnt. They told me they were out of stock but would have it in a week or so. I waited a couple of weeks and called them back. They told me it shoud be in any day.

After waiting a couple of months and getting no results and empty promises I finally call the manufacturer. I was told they did not have any and would not be making them for a few more weeks. They told me if I was in a hurry to order them directly from them and it would take higher priority then if I ordered it through one of their distributors. I did that. Without the H-pipe the headers I received earlier would do me no good.

I needed both parts to complete the system. I waited a few more months before I received the H-pipe. When I took the parts to the mechanic to have them installed I was told one of the headers was no good. It had broken welds on the inside of the collector. I called the manufacturer, Mac Products and spoke to a gentleman named John. He told me he would send me another one.

After a few days he told me he was having difficulty finding a replacement. After a few more days he called and said he has a replacement that should work. When it came in I gave it to the mechanic. It was not the right part. I called the manufacturer and told him it was not the right part and I was tired of all the problems. I told him my mechanic needed to get my car out of his garage as it had been there a month and I wanted a refund and I was going to buy someone else's system. He apologized for all the problems and agreed to give me my money back. Mac credited me my money back for the H-pipe right away because I bought that directly from them. Mac said they would credit Laurel Mountain Mustang who is one of their distirbutors their money back and then Laurel Mountain would refund me my money back. Laurel Mountain got their money back from Mac Products but Laurel Mountain never gave me my money back.

Kevin, at Laurel Mountain is giving me the run around. Kevin said Capitol One did a chargeback on his account for $359.00 on August 19, 2000. He said Capitol One needs to give me the money back not him. (My records and Capitol One's records show a credit given to me for $269.00 on August 17, 2000 for a pro chamber we had bought and returned because it could not be used with the systems we bought. This is something entirely different and is a done deal).

I called Capitol One several time to dispute these charges. They told me to send them a letter which I did. Since the length in time this has been going on Capitol One could not help us get our money back. I returned the parts on January 24, 2001 to Mac Products. Laurel Mountain got his money from Mac on February 15, 2001. Here it is August 5, 2001 and I'm still waiting for my refund. I was charged on May 9, 2000 $329.99 and on June 2, 2000 $38.00 totaling $367.00 which I believe I am in my rights for a refund from Laurel Mountain.

He not only has my money but he also has the money he was credited from his own supplier. Kevin has done nothing but give me and the supplier the run around. I am writing to you with some hope that you will be able to help...

This report was posted on Ripoff Report on 08/05/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Laurel-Mountain-Mustang-KEVIN/Ruffsdale-Pennsylvania-15679/LAUREL-MOUNTAIN-MUSTANG-Kevin-is-a-Rip-off-Liar-6034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 Consumer Comment

costomer definaty tells the truth DO NOT deal with laurel mountian mustang

AUTHOR: lee pardo - (United States of America)

horrible experience with them will never buy anything from them again. they sent me the wrong color interior paint had me arguing with them for a month and a half abut how they claim medium ivy gold is a gold color when in fact it is a darker more of a green color as every other restoration web site has it listed, and refused to refund me or even give me a credit. HORRIBLE bigness will never deal with them again!!! five thumbs down
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#2 REBUTTAL Owner of company

if the customer is telling the truth,

AUTHOR: kevin - (U.S.A.)

why did the credit card co verify that the money was charged back to his card.........

why does he not tell you that..............

if ther is still a problem i invite him to call me personally..........1-888-925-7669

if there are any questions from anyone just call
me, i will be glad to take the time to resolve this...........................

any potential customers have quetions just call
i can give you a rather large list of satified customers we have been dealing with for many many
years..........1-888-925-7669

thanks again kevin mills owner
laurel mountain mustang
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#3 REBUTTAL Owner of company

customer fails to tell whole story !!

AUTHOR: kevin - (U.S.A.)

this customer had recieved a charge back to his credit card for the amount of the parts he originally purchased, our company had checked with his credit card company by phone and fax.

its been quite some time since this sale had been processed, so recalling every detail is rather tough. but i do recall it somewhat, we generally have very little problems so i can pick this one out pretty easy.

from what i recall he did charge back his credit card for the parts and then called us to credit him back also, after explaining that we cannot credit him back while there was a chargeback in action the customer became very anoyed, we tried to explain to him how we could lose twice the amount doing it that way and there was a proper
procedure for this and we need to follow it!
i then remember being hung up on to never hear back from him again.

we always try to handle any ligitimate problem as
quick as we can to make the customer happy and we feel we have tried our best on this problem at this time, he should contact us if he still feels we owe him anything.

thank you kevin
laurel mt mustang
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