On May 9,2000 I purchased from Laurel Mountain Mustang a set of 3" long tube headers model TR9600 for $329.00. After I received them I found out from Mac, which is the manufacurer that a 3" system would not be good for my car. They recommened a 2 1/2" system.
I exchanged the 3" headers for the 2 1/2" headers model TR9625, which were more expensive by $38.00. Laurel Mountain charged me the additional $38.00 on June 2, 2000. At the time of the exchange I also wanted to order an H-pipe assembly from Laurel Mnt. They told me they were out of stock but would have it in a week or so. I waited a couple of weeks and called them back. They told me it shoud be in any day.
After waiting a couple of months and getting no results and empty promises I finally call the manufacturer. I was told they did not have any and would not be making them for a few more weeks. They told me if I was in a hurry to order them directly from them and it would take higher priority then if I ordered it through one of their distributors. I did that. Without the H-pipe the headers I received earlier would do me no good.
I needed both parts to complete the system. I waited a few more months before I received the H-pipe. When I took the parts to the mechanic to have them installed I was told one of the headers was no good. It had broken welds on the inside of the collector. I called the manufacturer, Mac Products and spoke to a gentleman named John. He told me he would send me another one.
After a few days he told me he was having difficulty finding a replacement. After a few more days he called and said he has a replacement that should work. When it came in I gave it to the mechanic. It was not the right part. I called the manufacturer and told him it was not the right part and I was tired of all the problems. I told him my mechanic needed to get my car out of his garage as it had been there a month and I wanted a refund and I was going to buy someone else's system. He apologized for all the problems and agreed to give me my money back. Mac credited me my money back for the H-pipe right away because I bought that directly from them. Mac said they would credit Laurel Mountain Mustang who is one of their distirbutors their money back and then Laurel Mountain would refund me my money back. Laurel Mountain got their money back from Mac Products but Laurel Mountain never gave me my money back.
Kevin, at Laurel Mountain is giving me the run around. Kevin said Capitol One did a chargeback on his account for $359.00 on August 19, 2000. He said Capitol One needs to give me the money back not him. (My records and Capitol One's records show a credit given to me for $269.00 on August 17, 2000 for a pro chamber we had bought and returned because it could not be used with the systems we bought. This is something entirely different and is a done deal).
I called Capitol One several time to dispute these charges. They told me to send them a letter which I did. Since the length in time this has been going on Capitol One could not help us get our money back. I returned the parts on January 24, 2001 to Mac Products. Laurel Mountain got his money from Mac on February 15, 2001. Here it is August 5, 2001 and I'm still waiting for my refund. I was charged on May 9, 2000 $329.99 and on June 2, 2000 $38.00 totaling $367.00 which I believe I am in my rights for a refund from Laurel Mountain.
He not only has my money but he also has the money he was credited from his own supplier. Kevin has done nothing but give me and the supplier the run around. I am writing to you with some hope that you will be able to help...