- Report: #1137592
Report - Rebuttal - Arbitrate
Complaint Review: LD Products Inc
LD Products Inc3700 Cover Street Long Beach, California USA
LD Products Inc, Won't stand behind their products Long Beach California
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I ordered TK-717 toner for my Kyocera copier in late 2012. I received TK-715 toner which did not workl properly in my machine. Unfortunately for me, I discovered this more than a year after I ordered the toner. I realize I should have checked the shipment when it came in, but I didn't. We like to keep toner in stock so we don't experience down time with the copier. When I put the LD Products toner in my machine, of course, it didn't work properly.
I phone the company and they said the warranty was 1 year only. I respect their policies but I think because the mistake was originally theirs (my packing slip shows I ordered the correct toner) they should have replaced it at no charge. They only offered to sell me another at 50% discount. The phone person said they don't even have TK-715 toner but I have the box received from them which is labeled TK-715 as well as the toner cartridge.
An offer of replacing the toner and correcting their mistake would have kept me as a customer. Now, I will never order from this company again regardless of pricing.
This report was posted on Ripoff Report on 04/09/2014 01:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/LD-Products-Inc/Long-Beach-California-90808/LD-Products-Inc-Wont-stand-behind-their-products-Long-Beach-California-1137592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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