LeadPoint, Inc. Horrible lying Internet Lead Provider Los Angeles, California Internet

 This is great. NOAH STAITMAN, Where is my refunded money? Funny how you’re lying to everyone!

Using a dialer system that has a proven track record to hit BRAND NEW LEADS within 5-10 seconds and repeat calling up to 5 times a day isn’t enough calling? That’s not aggressive enough for your bad OLD leads.

You can post whatever you want. Bottom line is you’re in business of selling leads. BAD ones but that’s what you do. As the consumer who purchased your BAD leads i spoke my mind.

I will not be threatened. You can deal with this posting and the BBB posting. I WILL NOT remove anything unless full credit is given. I was lied to. Bottom line. Your staff is incompetent and I’ve asked for you to call me 3 times...guess what neither have you. Are you incompetent too? Must be.

I HIGHLY SUGGEST FUTURE CONSUMERS THAT THINK ABOUT PURCHASING YOUR LEADS DONT.

The complaint above was submitted by Brad Miller.  We know this because he submitted the same complaint, word for word, with the Better Business Bureau.  Robert Kiyosaki, author of Rich Dad, Poor Dad, tweeted this morning:  “Honest people do not do business with dishonest people (at least not on purpose).”  We think this is sound advice.  This is why we chose to cease doing business with Brad Miller and refunded his full deposit.

On May 28^th, Brad Miller, a branch manager for Absolute Home Mortgage Corporation, contracted with Leadpoint for marketing services.  At Leadpoint we offer sales leads to companies in financial services, home services and real estate.  Like any marketing product, the leads work well for some companies and don’t always work well for other companies.  A lot of this differentiation in performance is due to the manner in which our customers follow up on the leads that they purchase.

 Credit for Bad Leads

Mr. Miller purchased 7 leads from our real-time market and another 7 leads from our lead store in his first three days of service.  He submitted five of those 14 leads for return in a manner consistent with our policy.  We returned three of the 5 and were unable to verify the other two.  Mr. Miller ultimately attempted to return all of the other 9 but did so outside of the timeframe within which we accept returns.  Interestingly, in almost all of these return requests, Mr. Miller stated that the leads contained bad phone numbers.  No other customers reported issues with these leads though one of our customers reported having taken an application from one.

Surprisingly, after having attempted to return every single lead he had purchased, Mr. Miller went back into the lead store and bought three more.  None of these leads were eligible for return.

Mr. Miller’s Complaint

In his complaint, Brad Miller alleges that Leadpoint's leads are sold more than 5 times, 95 percent of the leads that he purchased from Leadpoint were fake and over 30 days old and that Leadpoint's leads "suck."  Finally, he claims that our Sales Manager, William Lee, failed to follow up with him when he complained about the leads. 

Leadpoint takes these types of complaints seriously.  Having reviewed each of the leads that Mr. Miller purchased, we verified that each lead was sold no more than four times.  In fact, of the 17 leads he purchased, 16 were sold fewer than four times.  Leadpoint is required under the GLBA to ensure data privacy and protection.  We regularly conduct internal audits of our process and technology to ensure that we are protecting against data breaches such as those that would result in a lead being sold more than four times. 

We also have technology in place that enables us protect against old data being submitted fraudulently through our platform.  We employ a third-party monitoring service called Active Prospect which uses code inserted in each of the pages that collect lead data.  This service ensures that the data gets to Leadpoint within two seconds of submission.  We also audit this process regularly.  We audited the timestamps from our third-party on each of the leads purchased and found no irregularities.

As the phrase “suck” has many connotations, we will not endeavor to respond constructively.

With respect to Brad Miller’s complaint about our Sales Manager’s follow up, we reviewed our outbound email logs and telephone records.  Our Sales Manager called Mr. Miller on 5/28, 6/11, and twice on 6/12.  There are numerous emails between the two of them suggesting that, in fact, we were responsive.  Of course, since we were not particularly receptive to Mr. Miller’s request for a full refund, it is understandable that Mr. Miller believes that we were not responsive.

Leadpoint offered to review the leads that were submitted improperly but Mr. Miller has chosen not to participate.  Ultimately we chose to give Mr. Miller a full refund and offer this response to his tyrade on RipOffReport.  Should any of our potential customers (or his, for that matter) have any questions or concerns, we hope they will follow up with us directly.