• Report: #1114492

Complaint Review: LearningRx | Ripoff Report Verified™ …businesses you can trust. LearningRx dedicated to 100% customer satisfaction. LearningRx a successful nationwide network of brain training centers. A family of concerned passionate educators, professionals, & local business owners assisting kids & adults learn & perform faster, better, & more easily.

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  • Submitted: Fri, January 10, 2014
  • Updated: Thu, May 01, 2014

  • Reported By: hrmcwilliams — Saint Martinville Louisiana
LearningRX
858 Kaliste Saloom Road Lafayette, Louisiana USA
  • Phone: 337-232-1166
  • Web:
  • Category: Tutoring

LearningRX REVIEW: LearningRx dedicated to 100% total customer satisfaction. LearningRx committed to the satisfaction of individuals and families who come seeking help for improvements in learning, reading, thinking, memory & attention.
*UPDATE: LearningRx pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. LearningRx is recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW:

EDITOR’S UPDATE: Positive rating and recognition has been given to LearningRx for its commitment to excellence in customer service.

Ripoff Report’s research indicates that LearningRx is committed to integrity in all areas of business and client relations, and has procedures and policies in place to assure that clients receive the best possible service and care. LearningRx has more than 90 brain training centers nationwide and provides brain training to thousands of clients every year. Complaints are rare but when one does arise, the company makes every reasonable effort to resolve the issue related to that complaint. LearningRx corporate management takes client feedback and satisfaction ratings seriously, and is always seeking to make improvements to the quality of their product and to customer care. [continued below]....
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Ripoff Report was pleased to learn that LearningRx has a longstanding commitment to integrity in business, and to excellence in client satisfaction. Based on client satisfaction surveys, LearningRx receives an average customer satisfaction rating of 9.5, which is well above the national average. The company states: “One of our very intentional goals as a company is to ‘WOW’ our customers. Every year, we receive thousands of written and video testimonies from clients who are thrilled with the life-changing results they’ve experienced because of brain training at LearningRx (you can read some of these real-life stories here or watch some of our video testimonials at www.learningrxvideo.com). The stories shared by our students and their families are a powerful indicator of the value of the programs we offer. We also take the time to measure the satisfaction of each and every LearningRx client. The Satisfaction Rating asks clients, ‘On a scale of 0 to 10 (10 being highest), how likely are you to recommend LearningRx to a friend or colleague?’ Our most recent satisfaction rating, based on over 4,800 customers, was 9.54 out of 10. This is nearly 20% higher than the national average.”

The information provided in this report below is based on comments made by Tanya Mitchell during an on-site inspection held by a third party verification company with no biases toward Learning RX.

Learning RX is a company that specializes in Brain Training, a 30-year old, research-based training program for students who are struggling in the areas of reading and math, or for adults who have experienced brain trauma. Leads are acquired through a number of resources, with approximately 35% coming from parents/referrals, as well as events, workshops, mailings and internet searches. “A survey of 4,000 students over a year’s time [determined that] 9.54 out of 10 would give a referral,” states Tanya Mitchell, a representative of Learning RX.

A typical customer experience starts with the potential customer contacting Learning RX for assistance in performance, whether it’s in school or at work. At that point, the customer is then given the Woodcock Johnson Test, which tests 7 different areas to determine if there is room for improvement. A consultation is then scheduled between Learning RX and the customer/parent to discuss expectations, specific needs, and determine if Learning RX can help.



LEARNINGRX / CUSTOMER SERVICE & CARE

Some common complaints Learning RX has received relate to miscommunication of what the expectation of the parents are and what the program actually offers. “Parents put high expectations on the test. Testing is just one tool to assess a student,” states Ms. Mitchell. “We reach out to the parents to find out where the miscommunication was, and credits and refunds have been given on a case by case basis.” After receiving complaints such as these, if the parents are not happy with the training, then the training is stopped. The team at Learning RX then sit down to discuss the issue with the parent, and look at the possibility of adapting the program to better fit the student’s needs. “We strive for satisfaction with each client. Parents are not stuck with us. Also, we have seen that clients come back to us and finish out the training at a later time,” states Ms. Mitchell.

Learning RX consistently monitors their internal processes to ensure that they are doing what they can to best assist the students. They also disclose information regarding their refund policy to each customer during the initial consultation. “Each concern or complaint is taken very seriously. We recognize this program may not be the right fit for everyone. We correct any issues that improve our processes and communication,” states Ms. Mitchell. In response to the multiple complaints posted to Ripoff Report referring to customers who felt they did not receive accurate information during the initial sale of the program, Ms. Mitchell states, “Testing is a tool among many tools. It is only a snapshot of the child. What the client sees in real life far outweighs what we see in any test results. If a test result is way off, we are going to go with the parent’s insight.”

After a complaint is resolved, the Director of Learning RX follows up with the client to ensure the issue was resolved to their satisfaction. Since receiving complaints through Ripoff Report, the team at Learning RX has reviewed each individual complaint to determine what actually happened and each franchise has then reached out to the customer. “After doing our own research, we have reached out to each and every client by email or phone. The comments [made on Ripoff Report] are blatantly false and untrue. We strive to exceed all of our client’s expectations,” states Ms. Mitchell. Learning RX is continually striving to improve their service by consulting with the Better Business Bureau and the National Leaders in Customer Service.

Learning RX recognizes the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction program, and the platform it provides for businesses and customers to communicate. “As educators [and] professionals, we strive to help people live better lives. When we have the opportunity to correct a misconception because of a bad review, we do,” states Ms. Mitchell.



LEARNINGRX / Statements from founder Ken Gibson

"I struggled to read all through my school years. Back then, so little was known about the causes behind learning and reading struggles that I was essentially on my own.

Today, I would be labeled dyslexic. Many of my other cognitive skills were strong. I could (and often did) study 5 minutes before spelling tests and score 100%, but then would misspell those same words later on my written assignments.

I had an undiagnosed cognitive skill weakness that made it difficult for me to distinguish sounds and sound out words. These weaknesses made school far more difficult than it needed to be, but I compensated for my weaknesses, worked excessively hard, and persevered through to a professional graduate program.

When I began my professional career I learned that I wasn't unique in my reading struggles. Thousands of others struggled to learn and read. That motivated me to co-create the cognitive skills programs that form the foundation of LearningRx today.

Each positive result fueled our team's motivation to help more children achieve or surpass the academic level of their peers. This passion burns in me as strong today as ever! The excitement I experience seeing our brain training programs impact lives every day continues to fuel that passion.

With the continuing advancements in research and new training available from our centers all across the country, enduring the struggles that I endured as a child, accepting labels like dyslexic or ADHD, settling for low learning potential, or compensating for learning weaknesses is simply no longer necessary. Parents now have options that work.

I invite you to take a look at what LearningRx offers and contact us. I am excited, and certain that we can help.”

LEARNINGRX HELPING PARENTS

We change lives through brain training. At the root of LearningRx's success is a brain training program that has unmatched power to unlock learning potential by effectively addressing the cause behind learning and reading struggles. That cause is unseen cognitive skill weaknesses. The essence of LearningRx is best reflected in the real improvements of our students. Here is one mom's story about her 11-year-old daughter:

"We came to LearningRx because our daughter was having trouble in school. She was scoring at low levels on the national benchmark tests and her teacher had decided she could not do the work. We could tell that as time went by she was beginning to believe that she was not as smart as others and was not trying anymore. Looking back at the past few months we can see such a transition. Our daughter can now read out loud with confidence, she is getting A's and B's and her 5th grade teacher says 'You know, I just don't see what the 4th grade teacher saw! She is good at math, confident in school, and a leader in her class!'"


< br> "We are a family of caring professionals armed with the right training and tools to make a difference for parents and students. LearningRx is the answer to the heart-cry of thousands of parents of struggling students—parents who fear that their children are on the verge of being defined by discouragement, failure, and a lifetime of lost opportunity. No other solution—no matter the cost—has the power to so dramatically change all the ways a student lives and learns. The reason? We address the cause of the problem and not just the symptoms.

Parents who are looking for help for their child find a friend in LearningRx. Our unique focus on identifying and training individual cognitive skills weaknesses sets us apart from tutoring and other remedial education programs. We provide affordable testing that is available at a fraction of the cost of what other professionals charge.

Only at LearningRx do we focus on changing a student's underlying ability to learn and read. We train and strengthen cognitive skills with scientifically based and clinically proven one-on-one personalized training. You and your child are no longer limited to treating symptoms. With LearningRx training you can literally change how he or she learns and, in doing so, change the future.

LearningRx brain training centers serve a wide variety of adult needs as well. Brain training provides proven tools to help those looking for all types of skills enhancement. Career adults can gain a significant competitive edge. College students can leverage both class and study time. Senior adults can forestall or even reverse age-related mental and memory decline. Those facing the need for recovery of mental skills lost due to a traumatic brain injury see dramatic progress in a short amount of time."



PROVEN COMMITMENTS FROM LEARNINGRX.

LearningRx provides brain training that improves cognitive skills to enhance learning ability. Thousands of kids & their parents have experienced the life-changing benefits of the LearningRx program since 2003.

LearningRx is committed to enriching lives through one-on-one brain training, and has a proven track record of service to families seeking lasting improvements in cognitive performance. Clients include individuals and families impacted by learning struggles, dyslexia, ADHD, autism, memory problems and traumatic brain injuries.

In summary, after our investigation, which included discussions with management at LearningRx, Ripoff Report is convinced that LearningRx is committed to quality delivery of services resulting in total client satisfaction.

https://www.youtube.com/watch?v=Py5QiZ6GLKg&list=UUm2APrukfNcGfSDIQ44LPIw

https://www.youtube.com/watch?v=Mj1vrImiRKg

https://www.youtube.com/watch?v=-q4Z034aSNs

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer and assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-------------------------------

LearningRX LearningRx scam of selling a cookie cutter program and padded test scores Lafayette Louisiana

I would like to take a moment to tell you about my experience at  the Lafayette LearningRx. When we reached out to them we were feeling desperate for help with our 5 year little boy, while brilliant he could not seem to remember the names of letters and numbers. When I spoke to them we were told how they could help that they would test him and come up with a program that would be for him and his needs, that would work on locating the problem area and that they train his brain to work past the problems that he was having.

However, what we found when we got there was nothing like that at all…what happened was, yes our child was taken off to be tested and we were shown a video that promised the answers that we were desperate for. Then we were taken to the director’s office in the back, note before our child was even out of testing, and she started her sells pitch on a “cookie cutter” program for our child. We were told how this is the answer….how was she to know his testing wasn’t even back but she knew his problem and this prebuilt program was the answer, not the specific program of cognitive skills that he needed help on but this one.

Then came the “test results” he was given an IQ test that showed our child was below average that his IQ was a 78!! That he was a year or more behind on ever age level cognitive skill, we were shocked at this. But, then came the reason why his test results were so low… because the director was promising us IN WRITING that the program would increase his IQ and cognitive skills, that they would increase his IQ by 15 to 20 points. My husband and I at this point both saw this as a scam; it was a sells pitch for a cookie cutter program with padded test scores to insure results.

How can I say that it is a scam and that the results were padded well that following week we took our child to a licensed clinical psychologist and he performed several test on our child including an IQ test and not only is our child’s IQ not low, it is extremely high he is not years behind in any cognitive skills the one and only problem area that the test showed was connecting the names of letters and numbers to the images of the them.

It is sad that there are companies out there like this that feed off of parents in crisis, looking for help for their children. That they promise help to desperate families with testing that they don’t even have the skills nor license to interpret. That they guarantee results off of altered scores and lowered cognitive skills. They advertise a program built to help with our child’s individualized problems but all they have to offer is a prebuilt program for all, at an outrageous cost. I will share this on every site out there about LearningRx so that other families searching for answer for their struggling child will not waste $300.00 on testing or time trying to find help at this awful company.

Sadly Disappointed,


This report was posted on Ripoff Report on 01/10/2014 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/LearningRX/Lafayette-Louisiana-70508/LearningRX-LearningRx-scam-of-selling-a-cookie-cutter-program-and-padded-test-scores-Lafa-1114492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Response from LearningRx Franchise Corporation Home Office

AUTHOR: LearningRx Home Office - ()

Dear Sadly Disappointed,

We are sorry you had a less-than-satisfactory consultation experience at one of our centers. Our Home Office has left you a phone message, so please do give us a call back when you get a chance, as program integrity and customer satisfaction are of profound importance to our company.

The way your consultation was handled was not according to corporate policy.  So at one level it makes sense that you would have the impression you do, and we appreciate the Center’s willingness to work with you, offering to refund your assessment fee and also pay for your son’s doctor to re-administer the tests to ensure we’re all looking at the same data.

In truth, our programs are incredibly customized, even down to the unique and immediate feedback every client gets in the coaching relationship with their brain trainer. And our results are scientifically measureable and are actually very dramatic. Plus, our customer service rating is quite high—9.54 out of 10 (based on 4,800+ ratings)—well above the national average, so parents who have actually gone through our programs really love the results in the lives of their children.

Perhaps we got off on the wrong foot, but we’d like to make it up to you. Our centers and their staffs sincerely want to change lives—most of us are parents ourselves—and they care deeply about the families who come to us for help. We look forward to chatting with you. 

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