- Report: #1051729
Report - Rebuttal - Arbitrate
Complaint Review: Legacy destinations
Legacy destinationsPO Box 350699, Grand Island, FL 32735-0699 Grand Island, Florida USA
Legacy destinations Nothing but lies from Presentation to Present. Now Zero response despite multiple attempts at contact. They have our money and Ghosted us!!! Grand Island Florida
*Author of original report: Not giving up!
*Author of original report: Still zero response
*Author of original report: Best you call me back!
*REBUTTAL Owner of company: Response to complaint
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Against our better Judgement my Wife and I attended a seminar at a local Marriot hotel with the promise of free flights and lodging to the value of almost $1400.00. A seminar which we were told (over the phone) would only be an hour ended up occupying our saturday from 9am to 2:30pm.
During the seminar we are told that as a member of Legacy destinations we are guarranteed to the lowest prices for airfare and accomodation anywhere in the world. if we find prices lower than Legacy offer us that they will then beat those prices by 10% A membership for life!
As I have several international and national business trips coming up soon and in addition our family plans to travel this year we pay close attention to the facts being stated. We ask all the pertinent questions and find the answers very encouraging. One of those "if it sounds to good to be true then it ussually is" situations.
Despite our gut reaction, we ask more questions and based on that decide to take a chance. My wife and decide to go "all in" at over $8000.00 membership for us and our immediate family. I choose to open a new credit card to finance the amount, I should have zero problem as my credit is well over 800 points. One of their reps returns half an hour later and tells me my application has been denied, I find this most odd. We decide to split the amount on 2 of our existing credit cards and begin the process.
After 15 minutes my thoughts of my declined credit app and the overall expense cause me to rethink the whole thing and we opt to bow out. We Inform the rep who then calls in the big guns and coral us. The negotiation begins.
Our new offer is a buy back of the free $1400.00 credit originally offered to get us there and less free weeks in Timeshare facilities. Our payable amount for this about $3700.00. We decide to go for it.
We are told that we have a grace period of 3 days once our membership has been processed to bow out of the whole deal. My wife and i figure this will give us a chance tro test the theory by doing our own price and availablility searches online.
We get confirmation of our membership, we begin our testing during our 3 day grace period. Our findings are alarming. Not only do we find way cheaper offers online for fights and accomodation but when we call the Legacy reservation agent to aquire their availability and prices we find that they do not have accomodation in the 3 seperate locations we are interested in.
The reservation agent gives us a 1800 number to call corporate, an automated service. We get a message from a Mr Greg Bernstein asking us if he can help us. my wife deals with him and he promises us he will make us happy. We tell him our existing concerns and he tells us we spoke to him in time to cancel our membership and get a refund. He asks us to wait a few days to give him time to find us what we are looking for.
That was over two weeks ago and nothing from him yet. I have tried calling him several times, I have left several messages. I have also called the 1800 number for corporate and left messages. ZERO response!
In addition we found it rather odd that Mr.Bernstein has a Yahoo email address??? Surely he would have a legacy email address?
Always listen to your gut, it never lies. Conmen on the other hand have no problem as the truth is a matter of perspective!
In addition to all this Last week I recieve a credit card in the mail. The credit card I supposedly did not qualify for?? Misspelled name to boot. I contacted the CC company and cancelled it. A dip in my credit score the result. My question is WTF. What happened here, another lie? I am at a loss. All we want is out, our money back and to be able to warn all those out there that this company which claims to be a A+ rated BBB business is not even Better Business Bureau accredited. One lie after the next
Buyer be warned!!
This report was posted on Ripoff Report on 05/17/2013 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Legacy-destinations/Grand-Island-Florida-32735/Legacy-destinations-Nothing-but-lies-from-Presentation-to-Present-Now-Zero-response-des-1051729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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