Report: #759758

Complaint Review: legacy inmate communications

Submitted: Tue, August 02, 2011
Updated: Wed, September 19, 2012

Reported By: MADOXXX — CHULA VISTA California United States of America

legacy inmate communications

Internet United States of America

Phone: 18005534218
Web: legacyinmate.com
Category: Telephone Companies

legacy inmate communications legacy inmate communications FRAUD Internet, Internet

*General Comment: I agree with this individuals report

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Legacy inmate communications is a fraud! they charge you $14.99 for connection and $1.99 a minute, but they always overcharged me, i used 7:41 sec the charged me $35, when i call them to discuss it a sales rep told me that i called for 10 min, every time i hang up i look at my phone screen to check up the time od usage. i ask to talk to their supervisor they put mr on hold then after 6 min got disconnected. also when your are on the phone after 1 min they disconnected intentionally so mi brother call me again and they charge you $14.99 for connection. When i asked a legacy inmate sale s rep if they will charge me for connection again he said yes! i told him it's not my problem! he said it's because i'm calling from my cell phone or i pressed a button, bullsh*t!! i was at home, the he said that my friend from jail was pulling the cord! bunch of excuses! f***ing people take advantage of you, they are not here to help. if anyone know how to take legal action? i will appreciate it. thanks.

This report was posted on Ripoff Report on 08/02/2011 10:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/legacy-inmate-communications/internet/legacy-inmate-communications-legacy-inmate-communications-FRAUD-Internet-Internet-759758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

I agree with this individuals report

AUTHOR: scazares81 - (United States of America)

SUBMITTED: Wednesday, September 19, 2012

I have had the same experience with Legacy. My boyfriend has been incarcerated since April so I've been using Legacy Communications pre paid service. Lately this service has been disconnecting my calls at the 14 minute mark sometimes sooner. The phone calls are supposed to last 20 minutes so I'm always losing at least 6 to 7 minutes. I've already filed over 6 claims and like you I'm also on my cell phone which never loses the service when I talk to him. Its really starting to get me mad because I spend a lot of money on these calls and then they always get disconnected.

These people don't care and they blame it on the jail system. They say county jail is what the problem is and that supposedly their the ones that have to do their investigation. Legacy won't issue refunds which I think is rediculous since I spend a lot of money on my prepaid account and I'd be willing to file a lawsuit with you against these people and set them straight. I hate that they don't care and they have very poor professional communication skills and they're rude when you talk to them. I should turn them in to the BBB. If anyone is interested in joining me against this company. Contact me. Thanks.