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Report: #1303807

Complaint Review: Leisure Getaways, LLC - Spring Texas

  • Submitted:
  • Updated:
  • Reported By: BobbiF — SHORELINE Washington USA
  • Author Confirmed What's this?
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  • Leisure Getaways, LLC 25020 Oakhurst Drive, Suite #200 Spring, Texas USA

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LGI invited us to a dinner to "update" us on our existing Timeshare ownership.  When we arrived, we discovered they were marketing a different timeshare program, but we still were under the impression they were "representing" our original timeshare company and the timeshare exchange partner we were associated with.

The program they offered presumably would give us more vacation time (nearly two weeks); reduce our annual maintenance fees (by half); increase unit availability within the Pacific NW area specifically for the summer months; make short time trips (4-5day) and exchanges easier; and give us an exit strategy from the program. 

We were shown the exchange catalogue, but of course there was no way to check the unit availability for the specific area and/or specific periods.  The pressure to buy on the spot was intense - they would not be in the area after that one evening and could not afford us any time to contemplate and/or check out the pros/cons. 

What we got was points that would accomodate less than one week; no available exchange units within the specific area for more than 4 years; short trips were available for cash only - not point exchanges; and numerous additional costs to close.

We were charged closing costs to release the old Timeshare program and to purchase the new program; annual maintenance fees for both packages, and an upgraded exchange membership to the tune of $3,270 plus the purchase price of $13,448 for the initial 3 year lease period.  Our old Timeshare program was a permanently deeded program.  It was during this time that we became aware that they were in no way associated with our old timeshare company and in fact the old company had no knowledge of them what-so-ever.

Within a few weeks, we requested the entire transaction to be reversed - we would take back our old package and release the new one - to appease us at that point, LGI doubled our initial new points and released the old timeshare points back to us.  All the time assuring us that the new program was more flexible and user friendly.

To date, I have attempted numerous times to find available units anywhere in the Pacific NW area during the June-August period to no avail for the periods 2015 - 2018.  This would mean we pay annual maintenance fees of $1,000 for 3 years and 3 years of exchange membership at $169 and cannot access any units for our specific time frame - unless we "might" find something for a quick getaway within a 45 day window for additional fees (no point exchange).

In other words, the total package is absolutely worthless!!!

We were lied to, the program was totally misrepresented, and in general Ripped Off!

This report was posted on Ripoff Report on 05/05/2016 10:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/leisure-getaways-llc/spring-texas-77386/leisure-getaways-llc-aka-lgi-misrepresentation-false-misleading-information-spring-1303807. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#3 Author of original report

LGI Vacation Club

AUTHOR: - ()

POSTED: Friday, December 30, 2016

I filed a report that this issue had been resolved in August 2016.  While we did come to an agreement with LGI, it took over a year of negotiating and a good deal of persistence to finally get to the right person who had the authority to make the changes. 

As I understand it at this time, the sales team is not technically a part of LGI.  The sales meeting is still a "high pressure" - no time to research or contemplate - now or never situation.  Further, the initial dinner offer was a switch and bait technique since they perported to be representatives of a timeshare we already owned and would just be "updating" us on an existing package.  My advice to buyers is still BEWARE of any "now or never" sales offers - the reason they do not want to give you time to think about this offer is because 90% of the consumers would decline if given that window of contemplation time.  Additionally, we were mislead by the sales team about the availability of suitable resorts for our needs and had no time or available information to check the facts - we didn't even receive the RCI exchange catalogue for 6 months after signing our contract.

While we did in fact come to a revised agreement with LGI, the overall package still is not suitable to our needs.  Fortunately, we can opt out at the end of 3 years - but not without having encurred a healthy cost.  Our out-of-pocket cost will exceed $5,500 for the three years and so far we have been able to book only one suitable vacation.  That certainly may not be the case for everyone, but those are the facts in our case.

 

Bobbi  Shoreline, WA

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#2 UPDATE Employee

Leisure Getaways, Inc. A great company to work for and do business with!

AUTHOR: Benjamin - (USA)

POSTED: Thursday, December 29, 2016

I have worked for this company for 6+ years and this is, by far, the best company that I have worked for and done business with in the timeshare industry. LGI always takes care of their customers and employees and are committed to "putting their customers on vacation". Every transfer that LGI commits to completing is guaranteed to be completed, as long as the customer returns the necessary documents that are mailed to the customer. This is self-apparent because of the length of time that LGI has been in business!

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#1 Author of original report

Issue Resolved

AUTHOR: - ()

POSTED: Tuesday, August 16, 2016

In early August, we were finally able to satisfactorily settle this matter with LGI.

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